Crashes on open with latest update
We have had an RTI system in place for YEARS, with generally trouble free usage. Now the RTI Panel app has updated and does not open on our two iPads that worked fine before. Crashes immediately upon opening. Uninstalled and reinstalled.. tried everything. Garbage app.
Horrible Update
The latest update broke and I can’t control my system. Just crashes. Pathetic.
Lack of update
Needs an update
Garbage
This is the worst system ever. Not intuitive. Never works. Waste of time and money
Good, but hangs a lot
App is great when it works, other than being a little unintuitive when trying to use it for HVAC. Unfortunately, it hangs several times a year, requiring you to completely delete, reload, and log into the app each time.
Nightmare
I have encountered numerous issues with this system and the dealer who installed it in my home from day one. I find myself having to pray for the system to work each day, or I end up waiting weeks while incurring additional service fees, only for it to break down again.
Useless
We had a professional install the RTI app and custom features on an iPad 5 years ago. Surprise surprise the app crashed and can’t be updated on this iPad. We installed the app on our phones, thinking (naively) that we’d be able to easily log in from there and resume having a a remote control for our TV. Surprise surprise the app is useless. It prompts for the IP address and once entered there is no functionality to move onto a next step log onto our system. Good Lord, do I need to spend another $300 to get the TV guy back just so I can have a functioning remote control for my TV?!?
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Trash
Never works. Needs to be consistently updated to stay the course with Apple updates
Continuing problems with connectivity and functionality
Noted comments by others about how rti also loses connection to wifi frequently. The comments were 2 years old but I still see that regularly now on may 2024. Rti apparently has not addressed the underlying issues. I cannot rely on the rti app to work with any consistency, particularly when trying to control audio sources and speaker zones.
A related issue is that rti’s website does not provide for any meaningful way to provide feedback to the company. The perception is that they do not want to hear criticism of which there would be plenty.
I thoroughly regret going with rti and look forward to replacing it in the future. I would advise others looking at home and Av automation and control software to pass on rti and keep looking.
A related issue is that rti’s website does not provide for any meaningful way to provide feedback to the company. The perception is that they do not want to hear criticism of which there would be plenty.
I thoroughly regret going with rti and look forward to replacing it in the future. I would advise others looking at home and Av automation and control software to pass on rti and keep looking.
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Huge waste of money
Glitchy and unreliable. A cheap universal remote from Walmart would work better than this app. Terrible experience. I wouldn’t wish this level of frustration on my greatest enemy. Don’t do it.
App is not responsive
RTI panel often requires re configuration. And app is extremely slow. I wish I didn’t purchase the product and had to deal with this app.
Begging for an update
Please fix this app
TouchScreen problem
The current method of recognizing selection on the touchscreen upon “touch” press isn’t user friendly. It is prone to inadvertent and incorrect selection as it is too quick to recognize touch. This is specially frustrating for seniors who generally have some amount of hand tremors. Please modify it to recognize selection on “touch” release, like 99.99% of computers and smart devices do.
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Doesn’t work with iOS 16.20
Worked great until I updated my phone to iOS 16.20. Now just says “Please wait. System being configured.” Rebooted phone, reloaded app, and rebooted RTI hardware with no change. All other (not updated) devices running RTI panel still work fine.
Great home control
Great interface! All my lights, tv, music, cameras and alarm in one easy app.
Best my wife has seen!
My wife loves using the app to control the house.
Intermittent Connection Issues
The RTI Panel software loses it’s connection to the command processor on a regular basis. I ping the command processor and it’s still there. I have to reconfigure the RTI Panel software several times a day for our iPads to work.
We’ve had a stable system for almost three years now and have kept our iPads up to date with the OS and the RTI Panel updates.
This recent problem seems to be due to the updates.
The issue seems common and I can’t find a solution.
I like the system but this seems to be a bug with no viable solutions.
Not too happy about it!
We’ve had a stable system for almost three years now and have kept our iPads up to date with the OS and the RTI Panel updates.
This recent problem seems to be due to the updates.
The issue seems common and I can’t find a solution.
I like the system but this seems to be a bug with no viable solutions.
Not too happy about it!
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Unable to connect on newer iPad
No issues connecting on my old iPad 2 but trying to access the system via my newer iPad is frustrating! In fact I’m rarely able to connect these days. I have to assume the app developers just don’t keep up with OS updates because Apple stopped releasing updates for the iPad 2 in 2016. Please fix this because my old iPad won’t last forever.
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App stopped working
The RTI stopped working on our iPhones 3 days ago, magically started working again today. We have no idea why. So frustrating.
APP not working on iPone 12.
The app is not working on my iPhone 12. We did a lot of troubleshooting and came to the conclusion that it’s the iPhone 12. We tried it on 3 other phones. Could you PLEASE fix this bug?
