Ryde App User Reviews

Name: Ryde App
Rating: 5 (2 reviews)

Ryde App

GAMEPLAN TECHNOLOGY LIMITED

💼 Business

Top reviews

Most Recent Highest Rated Lowest Rated

No point in using

Used to be a great app with a lot of jobs but for some time now it’s only been giving Royal Mail. This trend has been happening a lot with all these little courier services Pingr, Gigable, Stuart & now Ryde, where they start off great & after some time they dry up. If you actually want good courier work I would suggest just doing Uber eats, deliveroo or just eat

Tyriqueovie

2 years ago

Concerning issue with our rights

I recently had an unfortunate experience with Ryde's support team. Despite concerns about my performance and a request for a detailed report, the support member Goncalo repeatedly ignored my inquiries, displaying an extreme bias by accepting the agency's word without evidence. When I asked to escalated the issue to a higher team member, my chat was abruptly closed, and seemed to me that (Goncalo) didn’t want to help and instead used a scripted chat which is probably given to him prior to use with all clients.

This incident highlights a concerning power dynamic where workers may face consequences without proper justification. It's disheartening to see a support team failing to fulfill its role in addressing concerns and providing assistance. My hope is that this matter can be resolved and Ryde should look into their support team, but the current experience has left me deeply upset, and I believe it's important for others to be aware of these issues.

Doodysyr

3 years ago

Cancelled shifts

While working for Ryde, they operate a 4 strike sytem, if you don’t clock in on time you get -2 points, if you are late -1 point, I have always been on time for shifts yet I got -2 for not clocking in and my account was suspended and all my shifts were cancelled and they didn’t do anything to reinstate them, I lost out £1000 as all my shifts were cancelled (10 shifts) there was no compensation no apologies, no nothing, the reply time is an absolute disgrace, they never ever help, money was never paid in on time, STAY AWAY FROM THIS COMPANY.

Jonesy010702

3 years ago

No job and Failure to protect the rider

I was once accused by a Royal Mail employee of illegally parking in a bar parking lot and was fined 100 pounds, but I did not arrive at the parking lot that day. No matter how you explain it, no one believes it. This company did not help me. Instead, it said that customers come first and could not help me continue the investigation. This is an injustice I will never forget.

UK Ryder

3 years ago

No jobs

For the past many months there’s is 0 jobs. I have emailed ryde asking about this and all I’m told is in the next few weeks we will have jobs.

You have been dying this for 6 months this platform is done and there’s nothing you may as well shut down

OliverHolr

3 years ago

Good while it lasted

For a month or so I did shifts for Royal Mail in multiple locations. The ones that used the PDAs were best as they worked flawlessly with no connection issues, scanned barcodes instantly, and fit in the PDA mounts in vans. Some depots require you to deliver with the Ryde app which isn’t functional with poor connectivity and often gets stuck on the delivery photo submission so you cannot progress to the next delivery. Also the scanning is much slower and it requires several screens of confirmation of arrival, customer in/unavailable etc instead of all options on same screen. And it also means you have to supply your own phone mount in order to drive safely.

Getting pay for overtime is an ordeal as Ryde require confirmation from Royal Mail but it is hard to get a manager to remember to email. Or maybe they do and Ryde ignore.

Main criticism now is that there is simply no work. For the past week or so I have checked daily over the whole country including all major cities and not seen a single shift for Royal Mail or anything else. My preferred depot is also no longer showing as a pin on the map. Makes me think maybe Ryde is losing Royal Mail as a customer and struggling to find new customers?

CalumMcAlinden

3 years ago

Response from developer

Hi Calum, thanks for reaching out with some of your thoughts and concerns. Firstly, we want to apologise you've been experiencing some of the issues you have described. While we are proud of the Ryde app, and it has been something that has allowed drivers to increase the number of packages they deliver and keep them organised while doing so, we hear it has not been working to our high standards for you. As such, we have passed your feedback directly to our senior development team who will investigate further. We are always working to improve the efficiency of the app and your feedback will be helpful in guiding us on what to do next. In terms of shift availability, there are several factors that can affect what work you can access including location, time of day, or as you mention, simply if there are shifts available. We always send out notifications and messages when shifts are available and we hope you find some work that suits you soon. Thanks again for reaching out. We only get better when our riders and drivers let us know what improvements they would like to see. Have a great day!

Perfect help

These guys have been a great help, helped me via chat about what documentation I need to accept jobs and always quick at responding looking forward to starting my first bit of work through the app thankyou⭐️

Ryanp2208

3 years ago

Response from developer

Hi there - we're so pleased you have had such a great experience on our app! We're always pushing new updates and features to help make it even better, so we can't wait to see you out there soon!

Ryde app

Need proved more spot job available on the map help driver find which job available area it’s hard for me find job available I did try everything hopefully ryde email to driver let us know when job available turn up

Thank you

dannyboulton

3 years ago

Response from developer

Thanks so much for your review, we really appreciate you reaching out. We are happy to provide a few ways for riders to search, filter, and book jobs on our app, and we have lots of really useful FAQs in there too. Additionally, we are delighted to send out notifications when shifts and jobs go live. Thanks again for getting in touch

Ryde is the place to work

I love Ryde ignore some of the reviews as I feel they have changed.

I’ve had no issues with payment and I’m always able to communicate with either Ryde or the partner I’m delivering for.

I’m happy with what I’ve been able to achieve and all the effort everyone puts in to make it work.

I hope I get more work soon!

Jonathan-A

3 years ago

Response from developer

Thanks so much for your comments - our development team is always pushing to provide new updates to make your work life simpler. We're delighted to have you on board, and see you on the app soon!

Easy to use and make money

This Ryde App is user friendly and the team is constantly open to feedback on improving the app to help Ryde users.
I’d recommend working for Ryde as you can make good money when it’s busy during peak periods and work when it’s convenient for you.

v31ral

3 years ago

Response from developer

Our users are the most important people to our business, that's why we're riders first. So it's great to know our updates and new feature launches are helping you get more work when you want it. Thanks so much for letting us know!

Good communication

The easiest and simplest app to use, very easy for bookings and help&chat, communication and solving issues really quick.

ahmadzai77

3 years ago

Response from developer

Thanks so much for reaching out. We're very proud of how easy our app is to use, and our support team works so hard to provide super quick, and super helpful answers to riders when they're on a shift - all in a matter of minutes!

Amazing!!

Ryde is the easiest app to use and navigate!! Always used it for Royal Mail and everything is done from the convenience of your smartphone. Chat and support are always quick to reply and happy to help. You work when you want as you book shifts around your schedule. Would definitely Recommend!!!

S Ahmed 003

3 years ago

Response from developer

We're so pleased about your experience on the Ryde app! Our team is always pushing out new updates and features to make your time with us quick, easy, and flexible. See you on the app again soon!

Terrible now

At the beginning ryde was actually decent good shifts nice holiday pay it seemed too good to be true until it wasn’t now it doesn’t matter what shift you book it most likely will be cancelled and there’s nothing you can do about it I’ve just had a whole week of shifts cancelled that’s my work gone from being promised to make money to being left with nothing don’t sign up now it’s only disappointment

H.afz41

4 years ago

Response from developer

Thank you for your feedback, and we want to start by apologising that you have not received the great service we are proud to offer so many of our riders. Unfortunately, shifts will be cancelled from time to time. When this happens we do all we can to offer alternative jobs, quick support, or depending on the time they were cancelled, a fee to you, the rider. We are always pushing to be riders first and really regret you felt let down on this occasion. We really hope to see you on the app again soon as we regularly push new updates and job types every few weeks. Thanks again.

Downfall

The app started off really great, loads of jobs available and easy to do the jobs. Now having to actually use the app to deliver instead of the PDA’s provided by royal mail means i cant deliver as many parcel’s as it takes alot of my batter while i number the parcels and while i deliver i have to constantly wait for my phone to charge up to at least 5% before i can go out and delivers the parcels and by the time i get back to the van i have to charge my phone again. It was alot easier and quicker when using royal mails PDA’s. Also there are too many people using the app now.. i can hardly book any jobs

r1z1233453

4 years ago

Response from developer

Thanks so much for your feedback and we really appreciate the chance to improve. We are always looking for new ways to update the app. Reducing battery drain is really important and something we are actively working on improving each day. The upside of using the app for work is you can easily track your jobs, ensure you are paid correctly, and keep everything in one place. We can also offer live support from a real human through the app when you work as well. Thanks again for your feedback and we really hope to see you on a shift again soon.

No jobs

Good whilst it lasted for a couple weeks. They then cancelled nearly 100% of Booked work, nothing showing in the app for work. Some blocks turned up then they cancelled again. Seems like this only worked when Royal Mail were on strike. Was also told more work to arrive but nothing for last couple weeks. Workers gave 100% to then be messed about. Not a great experience as no real long term outlook, carried on like this it will lose most of the workforce. Also incentives were not fully paid out which is a red flag. They set a rule of working 5 days but only had 4 days of work available, to which hey used to state the incentive doesn’t apply.

nas_ir

4 years ago

Response from developer

Thanks for your comments and we always appreciate rider feedback. Unfortunately, shifts do get cancelled occasionally, however, we do our best to provide alternative shifts, speedy assistance, or depending on the timing of the cancellation, a fee for you, the rider. We always put riders first and are sorry you felt unsatisfied on this occasion. We look forward to having you back on the app soon, as we frequently release new updates and job types every few weeks.

Was a good app but now there’s to many people using it

Was a good app but now to many people using it would be good if it notifies you for the area u want when they come available also another annoying thing now is when your shift gets cancelled and they then upload more but don’t allow u to choose by the time u see it it’s gone was good why it lasted

ubereatsfool

4 years ago

Response from developer

Thanks for your feedback - we'll certainly take your comments on-board and look to improve our service 🙏

Don’t Join this app This will steal your time and Money from you

I don’t know where to start from. Pathetic app with slowest response time ever. When I joined this app it allowed me to book shift in the past. And then they suspended my account telling me with NO SHOW notice at work. How can I go to past time which is already gone. No one wants to go and check with application developer and see why it’s happened at first place ?

After long battle they re activate my account. I already submitted my document twice yet they are keep asking for documents. Over and over again. And now they again cancelled my booked shifts.

It’s seems like this people don’t know what they are doing it’s just fun time activity for them while you giving your time and effort to find out that shifts keep getting cancelled because of silly reasons.

** SAVE YOUR SELF STAY AWAY FROM GETTING DODGY WORK ***

Sagar pengyatar

4 years ago

Response from developer

Thanks for your feedback - and really sorry to hear you've had a bad experience with RYDE. It would be great to hear more about the issues you're facing and see what we can do to resolve this. If you would like to discuss this further, please email us at hello@ryde.team

Number 1 agency

Love this company, hope they are here for good. Easy to book scheduled shifts, good pay, no issue, excellent customer service, rewards and just very convenient . When I first joined there was lots of shifts , shifts have reduced Is the only issue now

Mmmmmmm777755

4 years ago

Response from developer

Thanks for the love - we're definitely here to stay! Be sure to keep checking your app for work - our demand is always increasing 💪

Improvements

Hardly any shifts available for hourly work, nowadays. Shifts go so fast! It’s annoying when you’ve been searching fog shifts and they pop up 30 minutes prior or when the job has started already! One thing I will say is it’s good if your looking quick drop offs. But not hourly work. I feel like you guys should improve with the availability of shifts.

rev101010101

4 years ago

Response from developer

Thanks for you feedback - massively appreciated! We're always looking to improve our service and ensure our riders get the work they deserve. Be sure to keep checking the app as our demand is always increasing 📈

The future of deliveries

The app is great. I’ve been using to book schedule shifts for a few months now and the amount of organisation and clearance is incredible. Would recommend any to download it.

ahmed010103