Uploading
The app will not upload half the time it fails you gotta resubmit fail, resubmit, fail, resubmit, fail, fail, resubmit, lose everything
Appointment scheduling for Insurance Loss
Can you PLEASE allow the inspector the option to change the appointments on the app or even on a pc. Life happens and appointments sometimes need to be changed
Terrible!
Is it possible to give 0 stars?
Roof evaluation tool
While using the roof evaluation tool it does not connect to the app well but when using it on just my camera, it connects just fine. This is a problem for managing time. I have to continuously connect and reconnect while doing surveys.
Terrible!!
Terrible!!
So Bad
This app/company has actually cost me money because it doesn’t work. If I could rate no stars I would. Tech support has given me bad information that has completely deleted data so I have to do a job twice and not get paid for it. Do better Safeguard.
Sheer incompetence
I believe Safeguard aims to be worse every day. This company fails in every regard and it baffles me how they manage to stay in business. It feels like you loathe your inspectors and want to punish them for making you money.
I do hope you go out of business.
I do hope you go out of business.
its ok
app is ok, good zoom quality, able to still do my job when i lose my clicker for the selfie stick.
Absolutely GARBAGE
Just fire whoever is responsible for designing and creating this app. Layout is horrible, zoom is non-responsive half the time. Crashes constantly! An app is supposed to make our life easier out in the field, and this is just the worst thing to ever happen to an inspector for safeguard. Bring back zoom on the whole screen. You guys really messed this up. If I could give -1,000,000 stars, I would. Seriously makes me reconsider whether I even wanna work for Safeguard anymore.
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Previous used app was not broken
The screen text is too small to read for someone who has even 20/20 vision. There are extra questions that are not required by accounts, but have to be answered in order to get to the actual work order information. Unable to hot key photos like in previous app. Only allowed certain “favorites” and not the full list that was previously available. Unable to take photos with a selfie stick as the Bluetooth does not attach through the new app being forced to use this new app when the previous app was not broken and worked perfectly fine takes longer to do a work order than previous and we don’t get paid more for it.
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Still needs work...
Iphone 15 Pro max user
1)Not very touch receptive, I have to hit my screen over and over to click the boxes in the survey or will not respond at all and I have to exit the app
2)The camera will make the sound like it took a picture, but it did not
3)Today the camera just started blurring out, gave up and went to old app to finish route
1)Not very touch receptive, I have to hit my screen over and over to click the boxes in the survey or will not respond at all and I have to exit the app
2)The camera will make the sound like it took a picture, but it did not
3)Today the camera just started blurring out, gave up and went to old app to finish route
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Runs battery on phone very quickly
I will start with the ONE good thing about the new app and that is the camera. Zooming is more efficient and clear, labeling has gotten a lot better.
Now the list of things wrong is very long and ever changing. I have noticed that when the update and fix some bugs other features that already worked great are now wrong or glitching.
There are incorrect scripts for certain companies which forces me to upload from my computer so I can get the correct questions, this never happened with the old app.
Recently, I have noticed many orders that do not send and give an error of “failed to upload results” while at the same time showing that all photos have uploaded and been verified. When this happens I am then forced to search my download history on my phone, screenshot the pictures from the order and upload at home on my computer. This app has turned a nice, manageable job into longer hours at home on the computer making the small amount you get for each order not worth it.
I really hope they get it figured out because I know I cannot be the only one struggling with this and the longer we wait it out for it to work better the more frustration builds.
Now the list of things wrong is very long and ever changing. I have noticed that when the update and fix some bugs other features that already worked great are now wrong or glitching.
There are incorrect scripts for certain companies which forces me to upload from my computer so I can get the correct questions, this never happened with the old app.
Recently, I have noticed many orders that do not send and give an error of “failed to upload results” while at the same time showing that all photos have uploaded and been verified. When this happens I am then forced to search my download history on my phone, screenshot the pictures from the order and upload at home on my computer. This app has turned a nice, manageable job into longer hours at home on the computer making the small amount you get for each order not worth it.
I really hope they get it figured out because I know I cannot be the only one struggling with this and the longer we wait it out for it to work better the more frustration builds.
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Trash
The app is trash. It’s that simple. Nearly unusable.
What a joke
As mentioned by other users this app is extremely laggy which is causing double the amount of time in the field just to take a picture.
The only upgrade from previous app is a smoother survey.
Transmission time takes ten times longer than old.
Also you can even read comments as you type them?
Get back to the drawing board and fix your app.
The only upgrade from previous app is a smoother survey.
Transmission time takes ten times longer than old.
Also you can even read comments as you type them?
Get back to the drawing board and fix your app.
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Not an Upgrade from SafeView app
This app is glitchy and slow compared to the old SafeView app. The camera function is slow and photos get lost and not saved if you take them before you start the order, for example, a street sign photo will be lost if you take it before you are close enough to the property to start the order. This app is just not as user friendly compared to the SafeView app and makes working orders slower and more inefficient.
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Terrible
The app crashed ten times in about 2 hours and the transmitting took 3 times as long as the old app.
