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Absolute rip off
Do not buy this item. I was the Australian distributor for this product and they sent out a huge number of defective devices and would not provide any sort of appropriate support.
The head office is in the Netherlands and I have countless emails and phone calls sent to them asking for assistance and it was never forthcoming.
All they were interested in was taking the money and ripping people off. A large number of devices are faulty and I am extremely concerned that when you need this device the most, it won’t work.
Don’t take my word for it... google the device, read reviews... go back through fb and you will see just how negligent and awful this company are.
They leverage off the vulnerability of the weakest in society and sell based on fear knowing that their product does not do what they say it will.
Save your money and just use the emergency function on your smart phone... this device is a rip off.
The head office is in the Netherlands and I have countless emails and phone calls sent to them asking for assistance and it was never forthcoming.
All they were interested in was taking the money and ripping people off. A large number of devices are faulty and I am extremely concerned that when you need this device the most, it won’t work.
Don’t take my word for it... google the device, read reviews... go back through fb and you will see just how negligent and awful this company are.
They leverage off the vulnerability of the weakest in society and sell based on fear knowing that their product does not do what they say it will.
Save your money and just use the emergency function on your smart phone... this device is a rip off.
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So far so good
I tested it on my daughter and it worked.
Thanks
Thanks
Worst customer ever!
Don't buy this product!!
I backed this company over 2 years ago via their Indiegogo campaign. I was a little put out by how long it was taking to get my product, but they would occasionally put out updates, so I patiently waited.
In April last year, I received an email saying they were starting to finally ship out the products and I should expect one soon. Fast forward several months and a new baby later, I realize it was December and I still hadn't received my product.
I went to their website and I found their support email and wrote inquiring where my product was and when could I expect it. A week goes by and no response. I go back to the website and it says I can leave a message while it's offline and they will get back to me, so I do. Another week goes by and still no response to my email or message.
At this point, I'm getting pretty miffed, so I try one final time to leave a message with the chat, but this time, I request a refund instead. Three weeks in all and STILL no response to any of my attempts. I go to the Indiegogo campaign page and see that someone said Safelet has a Facebook page and they are responsive to messages there, so I give it a shot.
Because of the complete lack of customer service, I only want a refund and indicate such in my message to them. I do finally get a response and a meager attempt at an apology and explanation, but the person confirms that they will get me my refund.
The very next morning, I'm scrolling through emails when I see I received one from Safelet... with my shipping confirmation. I immediately notify them via Facebook messenger that I don't want the product and to stop the shipment. It was read, but I received no response.
I sent another message asking what was going on and again, it was read with no response. I received the package by the end of the week, but refused to accept it because I didn't want it; I wanted a refund. I messaged Safelet again and told them I refused the package and asked when I could get my refund. Read, but yet again, no response.
I asked again after another week of no response, and once again, it was read with no response. At this point, I asked to be put in touch with a supervisor and am now being completely ignored. I even asked the same via a post directly to their page, and nothing. It has been 2 months of messages (11 total attempts) and I've received only 1 response.
I have never been treated so poorly or received such horrible customer service in my life. I can't imagine if I actually accepted the product and there was an issue with it. Who would resolve it? If there were somewhere I could actually rate this product, I would give it a zero and I will never recommend this to anyone I know. Don't buy this product!!
I backed this company over 2 years ago via their Indiegogo campaign. I was a little put out by how long it was taking to get my product, but they would occasionally put out updates, so I patiently waited.
In April last year, I received an email saying they were starting to finally ship out the products and I should expect one soon. Fast forward several months and a new baby later, I realize it was December and I still hadn't received my product.
I went to their website and I found their support email and wrote inquiring where my product was and when could I expect it. A week goes by and no response. I go back to the website and it says I can leave a message while it's offline and they will get back to me, so I do. Another week goes by and still no response to my email or message.
At this point, I'm getting pretty miffed, so I try one final time to leave a message with the chat, but this time, I request a refund instead. Three weeks in all and STILL no response to any of my attempts. I go to the Indiegogo campaign page and see that someone said Safelet has a Facebook page and they are responsive to messages there, so I give it a shot.
Because of the complete lack of customer service, I only want a refund and indicate such in my message to them. I do finally get a response and a meager attempt at an apology and explanation, but the person confirms that they will get me my refund.
The very next morning, I'm scrolling through emails when I see I received one from Safelet... with my shipping confirmation. I immediately notify them via Facebook messenger that I don't want the product and to stop the shipment. It was read, but I received no response.
I sent another message asking what was going on and again, it was read with no response. I received the package by the end of the week, but refused to accept it because I didn't want it; I wanted a refund. I messaged Safelet again and told them I refused the package and asked when I could get my refund. Read, but yet again, no response.
I asked again after another week of no response, and once again, it was read with no response. At this point, I asked to be put in touch with a supervisor and am now being completely ignored. I even asked the same via a post directly to their page, and nothing. It has been 2 months of messages (11 total attempts) and I've received only 1 response.
I have never been treated so poorly or received such horrible customer service in my life. I can't imagine if I actually accepted the product and there was an issue with it. Who would resolve it? If there were somewhere I could actually rate this product, I would give it a zero and I will never recommend this to anyone I know. Don't buy this product!!
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