App is broken
It literally wont load, it crashes and it hasn’t been fixed in months.
Doesn’t LogIn 4 me
Have tried this app several times over last year and can’t get past the login screen. Just watch the spinning dots and nothing. Killed VPN and still nothing. I like Safeway gas prices but this app is useless for me.
Constant Network Difficulties
I can not tell you how many times this app crashes or just says having technical difficulties/network connection issues. Not worth dealing with it while at the pump.
ZERO STARS
Don’t bother downloading this app. It is a joke and embarrassment for a company that has generated 82 billion in revenue so far this year. Hopefully they will hire a developer (s) soon that knows what they are doing and can fix this train wreck of an app.
Unable to open the app after several
App used to work fine and now I can’t open the app after several attempts. It was so convenient. Not sure what’s going on but hope problems are resolved soon.
Same login issue as everyone else
I’m having the same login issue as a lot of people that are writing recent reviews. The app developers are no help. They keep recommending everyone do the same thing, like uninstall and reinstall your app, but that obviously is not working for anybody. I wish the app developer would stop giving useless canned responses and actually figure out why this app doesn’t work.
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Doesn’t work
Wants to link an account and it’s just tries and tries and never works. Never link, tried to create a new account. Still never worked. Never got to use it at all.
Can’t even log in to set up!
I’ve been using this app for years. Recently though I can’t even log into it to set it up at all. It just errors out and won’t send a code. Other people seem to be having the same issue. I have chatted Support and they told me to try again in 48 hours. Still have the same issue. This has been going on for months. Are you gonna fix this app? You keep saying the same thing to everyone with this issue.
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Scam?
It said if I entered my e-mail address I would receive a code. I entered my e-mail address. Never received code. I think this is a scam to get my e-mail address so they can send me advertising e-mails. Not buying gas from Safeway again. After reading a lot of the reviews and the answers from the developer, it seems to me that the developer does not care. If they did, these issues would have been resolved.
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Useless fuel app
For weeks i have not been able to receive a code to set up a fuel account. Thus, it is useless
Can’t Login!!
I have downloaded and uninstalled and redownload this app multiple times. When asked for an email to login or create an account the page will load for the next few minutes and say that there was a problem. Then it will ask for my phone number instead and yet again tell me that there is a problem and they can’t help me.
Honestly it is ridiculous at this point. And after reading the other reviews, this is obviously a persistent issue.
Honestly it is ridiculous at this point. And after reading the other reviews, this is obviously a persistent issue.
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Response from developer
We appreciate you bringing this to our attention. Your feedback is important to us, and we’d love the opportunity to help. Please reach out through the “Need Help” option under the Settings page in the mobile app, or visit our website using your mobile browser to chat with us directly.
Worked great at first, bricked for the last year maybe even more
I got the app when it first came out and it worked like a charm, after a while though it logged me out and I haven’t been able to use it since. It always times out when asking for email to login, then when trying to enter a phone number it does the same. I’ve tried updating, deleting and reinstalling the app, but it still doesn’t work. You guys need to get this app fixed and make it functional again.
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Response from developer
Thank you for letting us know about the issue you're having. To resolve an error received while using our app features, please make sure you have the most up-to-date app version and refer to the error message for suggestions to resolve the issue. We also recommend first signing out and back into the app. If that does not resolve the issue, please close the app and relaunch it. You might also consider uninstalling and reinstalling the app. For quick assistance, chat with us through the app's FAQ (Settings) or our website on your mobile browser.
Not working
It’s broke. Please fix it.
New Safeway Gas Station
When are you going to add the new Safeway gas station at 1790 Pleasant Grove Blvd, Roseville, CA? This station has been opened for months but still not on the app.
Not working
I received a response, but still does not work.
Apple
Dear Diane,
Albertsons Companies, LLC responded to your review of
Safeway One Touch Fuel™
Safeway One Touch Fuel™
Albertsons Companies, LLC
"Thanks for reaching out! Let’s try a quick refresh to get the app working again. Please close and reopen the app, make sure it’s updated to the latest version, and restart your device. If it’s still not working please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this Apple App store review. Thank you."
NO WAY TO RESPOND TO THIS.
Apple
Dear Diane,
Albertsons Companies, LLC responded to your review of
Safeway One Touch Fuel™
Safeway One Touch Fuel™
Albertsons Companies, LLC
"Thanks for reaching out! Let’s try a quick refresh to get the app working again. Please close and reopen the app, make sure it’s updated to the latest version, and restart your device. If it’s still not working please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this Apple App store review. Thank you."
NO WAY TO RESPOND TO THIS.
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Doesn’t work at all
Downloaded this app to use at Safeway gas stations. It asks for my email address and then times out after a few minutes. I’ve tried to set this up multiple times over the last two months but it has never worked at all.
Not working.
Very frustrating that the app quit working. I really liked the convenience. Please fix it!!
Not working
The app hasn’t worked at any station for several months. Please fix!
What in the…?
So you’re allowed to just let an app go and make sure that you don’t fix it even though it’s part of a huge company and it makes that company look silly? How hard is it to keep an app updated and working? It’s not like it needs to worldbuild or even use ai. It has to let you buy and pay for gas. That’s it. The quality of app development has plunged anyway but Safeway really makes sure to point it out that they’re just phoning it in. Fix the app, already, Safeway. I mean come on. Get it together.
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Response from developer
We apologize for the inconsistencies in the app and we would like to learn more so we can share it with our Marketing team. At your earliest convenience, please feel free to chat with us on the mobile app by visiting Need Help under the Settings page or visiting the website using your mobile browser so we can further assist you. Thank you!
DOES NOT WORK AT ALL
I can’t even sign up for this app!
