MTD
App hasn’t worked since 7th April
Very good, but …
Unfortunately the feedback link doesn’t work for me to make suggestions
This app has the potential to be a great app
No bank Connection
Response from developer
We’re sorry to hear you’ve been unable to connect your bank. This is not the experience we want to deliver. Please contact us at mobile.accounting@sage.com so we can look into the issue and help.
Sole Trader
Response from developer
Thank you for the 5-star review. We really appreciate your support.
It’s ok
Response from developer
Thank you for your feedback. We’re currently working on bringing CIS support to the app, and it will be available soon. We appreciate your patience. If you need any help in the meantime, please contact us at mobile.accounting@sage.com.
Flaky
Response from developer
Sorry to hear this. You should not need to log in every time you return to the app, as sessions should usually remain active unless you have been inactive for a longer period. Please contact us at mobile.accounting@sage.com so we can understand what’s happening and help you.
Subcontractor
Response from developer
Thank you for your feedback. We’re currently working on bringing subcontractor CIS support to the app, including the 20% deduction, and it will be available soon. We appreciate your patience, and if you need any help in the meantime, please contact us at mobile.accounting@sage.com.
Linking accounts
Response from developer
Thanks for your kind words, and we’re really sorry for the trouble linking your bank account. The issue has now been identified and resolved, so please try again. If you’re still having any issues, please contact us at mobile.accounting@sage.com and we’ll be happy to help. Sorry again for the inconvenience.
No bank connection
Worked out that just needed to try on lap top web site and connected straight away so all ok now
Response from developer
Thanks for updating your feedback, and sorry again for the trouble on mobile. We appreciate you raising this. The issue has now been identified and resolved, and we’re glad you were able to get connected.
Invoicing on the go
Response from developer
Thanks for the 5-star review. Great to hear our Voice to Invoice feature is helping when you’re on the move. If there’s anything we can do to improve things, email us at mobile.accounting@sage.com. Thanks again.
Has made my life easier
Response from developer
Thank you! It’s wonderful to hear Sage Individual has made your life easier and simplified your record-keeping. We really appreciate your feedback and we’re glad to support you on your journey as a sole trader.
What the heck?
Response from developer
Sorry you’ve had trouble with the app, and thanks for flagging it. We’d like to investigate and help get this resolved. Please email us at mobile.accounting@sage.com with the steps you took leading up to the issue and where it failed. If you can include a screenshot, that will help us investigate faster.
iPhone
Response from developer
Hi there, we’re truly sorry you’re facing this issue. We understand how important this is and want to make it right immediately. To help us understand the issue and diagnose it accurately, please email us from your registered email to mobile.accounting@sage.com. We’ve marked this as a priority and will get back to you as soon as we receive your email. Thanks for your patience while we investigate and resolve this.
Doesn’t work
Response from developer
Sorry for the delay and for the crashes. We’ve made stability improvements since your review, please update to the latest version. If issues persist, email us at mobile.accounting@sage.com with your device model, OS. We’ll investigate and get this sorted.
Crashes!
Response from developer
Sorry for the frustration—and for the delay. We’ve shipped stability updates since your review. Please update to the latest version. If anything persists, email mobile.accounting@sage.com with your device, OS and a brief note on where it crashes—we’ll prioritise a fix.
App won’t open
Response from developer
Sorry for the trouble and for the delay. We’ve shipped stability fixes since your review—please update to the latest version. If it still won’t open after reinstalling, email us at mobile.accounting@sage.com with your device model, OS and when the crash occurs. We’ll investigate immediately.
Won’t let me login
Response from developer
Sorry for the frustration and the late reply. We’ve made stability improvements since your review—please update to the latest version. If the login crash persists, email us at mobile.accounting@sage.com with your account details, device model, and OS. We’ll investigate and prioritise a fix.
Still not working
Response from developer
Sorry we’re only getting back now. We’ve shipped several stability updates since your last review six months ago. Please update to the latest version and try again. If it still fails, email us at mobile.accounting@sage.com with your Account email, iOS version. We’ll investigate immediately and prioritise a fix.
Useless
Created account, verified, still unable to login.
Response from developer
Thank you for reaching out to us. We are sorry to hear that you experienced inconvenience while logging into our mobile application. We would like to inform you that our mobile application is applicable only for our Individual plans of Accounting. If you have subscribed to any Accounting Start, Standard, and Plus subscription, we request you to download our Accounting application at this link https://apps.apple.com/gb/app/sage-accounting/id1341612411. However, if you have an account on Individual plan and are still facing issues with logging in, we are here to assist you. Please contact us at mobile.accounting@sage.com for a better troubleshooting experience.