Useless app
This app tells you that the makers never use it. How am I suppose to recharge when I am unable to sign in. Only one mobile number which the flat owner owns gets the otp. Am I supposed to keep calling them to get the otp within 2 mins. Why can’t I get the otp for secondary user number.
Poor prepaid meter and App following are short fall and opportunity to improve
Your old meter was much better than new meter
Software mobile app does not have basic functionality like
-Automated notification on load increase
-Automated power switch back when load is reduced
- trend of load in power and dg
- Load pattern trend along with overload time
- mobile app synch and alert acknowledgment take a lot of time from freedom
I have not added any load in my flat not using even Aircondiotions but too frequent overload and power cut
Old meter was without mobile app but it never given problems
Appreciate if same can be improved
Please add automatic synch of load and auto refresh . Really worst services from secure meter company
Software mobile app does not have basic functionality like
-Automated notification on load increase
-Automated power switch back when load is reduced
- trend of load in power and dg
- Load pattern trend along with overload time
- mobile app synch and alert acknowledgment take a lot of time from freedom
I have not added any load in my flat not using even Aircondiotions but too frequent overload and power cut
Old meter was without mobile app but it never given problems
Appreciate if same can be improved
Please add automatic synch of load and auto refresh . Really worst services from secure meter company
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Worst App Ever!
If there’s an award for the worst app ever made, it will go to this app. It is the most unfriendly app with major technical issues in how it interacts with the technology that’s used for recharging the gas. One needs to be standing outside next to the meter (regardless of whether it’s blazing hot or freezing cold or raining) to pass the token that you have purchased after struggling with the interface first. Even then, there’s no guarantee that the token will get sent to the meter in the first attempt. And if it doesn’t, then for each attempt one has to “wait” for 5 minutes before the token can be sent. The app gives no notification or anything before the charge gets over and therefore one is usually caught unwarned at the oddest of times when suddenly the gas shuts off. The less said about the helpline the better; I think they have just taken random people off the road and made them handle the helpline. It’s as good as waving down an auto driver and asking him how to solve a problem with the recharge or opening the valve. All in all, a pathetic app that’s a disgrace.
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Third class app and worst service
Never do this blunder like me by taking connection this worst brand , app will ask you to keep you in front of meter for 10 min to just check balance , no prior information for low balance no mssg no notification in app and post recharge you must be present near meter and start playing a and b till your luck start working May he for 1 hour or 2 hour
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The recent update fixed the crashing
The recent update has fixed the issue where app was crashing on launch. Thank you so much for the fix.
Not getting connected
We are not able to register the user. I am using the right connection number and it is still given wrong information. Resolve it. This problem is occurring after last update.
Worst App
This app is a complete disaster — it doesn’t deserve even a single star.
It’s utterly useless, frustrating, and a total waste of time. From constant crashes to misleading functionality, everything about it feels poorly built and completely untested. Navigating through it is like solving a puzzle with missing pieces — confusing, broken, and exhausting.
The developers have clearly abandoned any sense of responsibility or quality control. Basic features either don’t work at all or behave erratically, leaving users helpless and annoyed.
It’s troubling that such an app has even made it onto the App Store. This isn’t just disappointing — it’s a disservice to users. Apple seriously needs to review and remove this app for good. It’s a shame this platform still allows apps of such poor standards to exist.
This app deserves ZERO stars — avoid it at all costs.
It’s utterly useless, frustrating, and a total waste of time. From constant crashes to misleading functionality, everything about it feels poorly built and completely untested. Navigating through it is like solving a puzzle with missing pieces — confusing, broken, and exhausting.
The developers have clearly abandoned any sense of responsibility or quality control. Basic features either don’t work at all or behave erratically, leaving users helpless and annoyed.
It’s troubling that such an app has even made it onto the App Store. This isn’t just disappointing — it’s a disservice to users. Apple seriously needs to review and remove this app for good. It’s a shame this platform still allows apps of such poor standards to exist.
This app deserves ZERO stars — avoid it at all costs.
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Terrible App
I cannot believe that such an important app has been designed and executed so poorly! It’s the only way we can recharge our meter, and almost all the time it shows server error! How is one supposed to recharge their meter? It takes at least 10-15 minutes to FINALLY connect to the server, and still it keeps showing wait for 2 minutes. It’s the most frustrating app, considering it is so necessary for all Gas pipeline households! Please make serious changes and please consider the reviews of the customers!
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Why don’t you fix the superBug of your app?
It has been soooo long and your app is on error. It often (almost always) freezes on first screen failing to load and throws a connection failure error.
It is so embarrassing to get trapped under such an unavoidable app that doesn’t work and still consumers have no choice but to suffer due to incapabilities of these developers.
It is so embarrassing to get trapped under such an unavoidable app that doesn’t work and still consumers have no choice but to suffer due to incapabilities of these developers.
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Sms not receiving
Whenever the recharge balance gets reduced, a reminder SMS should come which I am not getting. Necessary action should be taken for that so that I can recharge on time.
Rest everything is satisfying.
Rest everything is satisfying.
Poor and worst application
Very poor and worst app I ever seen always ask for update latest version when I already had latest version secondly always get disconnected and out log out from app automatically so always to input all required information and need to log in then only you can use
Extremely poor app
It ask for update during every login attempts and doesn’t work.
Also, very limited features and application capabilities.
Must be improve alot.
Also, very limited features and application capabilities.
Must be improve alot.
Pathetic app Frustrating Experience
This poorly developed application constantly prompts users to download a new version before use, yet no matter how many times you try to update it, the App Store insists the app is up to date. I have to delete and redownload every time to use this app.
If the developers can't even ensure a smooth update process, how can users trust the app to perform its intended functions reliably.
If the developers can't even ensure a smooth update process, how can users trust the app to perform its intended functions reliably.
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Poor software upgrade leaves bug
Earlier this app was working fine but recently there seem to be some bug which doesn’t connect the meter with phone via Bluetooth and require removal and addition of the app. Hopefully it gets debugged soon
Rajiv Sharma
Dear Developer, Your app performance is very poor. It is not working on IOS. Says, the old one has expired and need to update to a new version but does not update. I have been trying for past 4 days. Don’t know how to resolve the use. Request please help.
The worst app ever
Haryana City Gas Distribution Ltd. forcibly made its customers download this app and pre-pay for PNG. I downloaded the app on 01 December 2023. Thereafter it worked for precisely 1.5 hours. Thereafter every time I opened the app, it always has an error connecting with the server. The clueless characters in Haryana City Gas Distribution Ltd. have no idea about what to do.
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Not working on IOS devices
Was working as expected till about a week ago. Then stopped logging in. The OTP comes and gets verified but app doesn’t go to home page and unable to recharge or check status. Tried installing in multiple IOS devices going all the way back to device running IOS 12.4.8 !! Current device working on IOS 16.6 !!
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Unable to open
Always it prompts to update the app, but it just hangs.
App fit for Dustbin
I give a -10 rating to this app of no use. I have never seen such useless app and it needs to be scrapped.
1. It never gets connected to meter
2. Long token numbers generated which cannot be sent to metres
3. SBI bank option is not in list of banks option neither PAYTM.
Why is this app existing and being promoted by department?
1. It never gets connected to meter
2. Long token numbers generated which cannot be sent to metres
3. SBI bank option is not in list of banks option neither PAYTM.
Why is this app existing and being promoted by department?
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Not able to make transactions for recharge
Updated to new version which required reinstallation, after this I am able to login but when tried to do a transaction for recharge the app got stuck on a single page where it says “Getting Parameter(s). Please Wait ... “
And then nothing comes up.. pls look into and test the app before release. Transaction issue can lead your app removal from App Store..
And then nothing comes up.. pls look into and test the app before release. Transaction issue can lead your app removal from App Store..
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Response from developer
Dear user, We regret the inconvenience, Please proceed now with our new update. Let us know for any help.