Downloaded but ultimately not useful
Response from developer
Hi there, I’m sorry to hear the San Francisco tour ended up not being useful for your trip. That’s certainly not the experience I want for my self-guided audio tour. I understand how disappointing it is to download a tour and then feel like it went unused. If you’d like, please contact our support team at support@actiontourguide.com with your booking details, and I’d be happy to offer an alternate tour that may better fit your travel style.
Buggy
Especially the Hawaii GPS guided tours from another company were great , unfortunately the San Francisco driving GPS tour; great in theory, but doesn’t work in reality. It kept giving us the starting point of Townhall, but then would never give us directions or highlight points
Response from developer
I’m sorry to hear the San Francisco driving tour did not work as expected. That’s certainly not the experience I want for my self-guided audio tour. The GPS-based tour should follow your location and guide you clearly along the route, so I understand how frustrating it must have been when it kept returning to the starting point and did not provide directions or highlight points of interest. Please contact our support team at support@actiontourguide.com with your booking details, and I’d be happy to offer an alternate tour or discuss the possibility of a refund.
Did not connect to GPS
Response from developer
I’m so sorry to hear that! Could you provide more details about the specific route issues encountered? Also, knowing your phone mode would help us in reproducing the issue: support@actiontourguide.com
Lacking…
Response from developer
The tour is only one-way which I tried to make clear by asking visitors to follow the given route. I’ll highlight that part even more!
Needs attention
Response from developer
Thanks for letting us know! So it sounds like there were two confusing things: 1. the extra layers of content in each stop, found under Learn More, and 2. the app closing after the audio ends. Is that right? We want to reproduce this issue — could you reach out to us with your phone type? We would also be happy to issue a refund!
