Love the app but customer service is slow/unresponsive
I have used this app for over a year and loved it so much. I was logged out of the app & tried to reset my password. The link they send in the email does not work, it just says “this site can’t be reached”. The “sign in with Facebook” option also does not work. So I’ve got another few months on my subscription, which I’m unable to access. I reached out to customer service via email since that’s the only option and have not received any help that way either. Love the app but would not recommend for this reason alone. No point in having it if you can’t log in.
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Issues with my paid account- always prompted to add premium.
I’ve had ongoing issues with keeping my account as the paid version versus the free version. I’ve had this app a long time and have paid for it for a few years now. The problem is if I do not continue to use it for awhile and then try to go back into the app for some reason I am always prompted for the free day trial and to upgrade to premium when I am already premium. Not sure if others are having this same issue or if it’s an apple app issue. But usually when I need this app the most is when I log into it after awhile and can not get into the things I need to utilize the most like journaling or the variety of sounds or mediations. It’s so sad because this is genuinely an amazing app for great content.
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Locked out
This app could be helpful, but unfortunately almost all content is locked behind a subscription paywall. The few free sessions, all of which were under 5 minutes in length, are exceedingly difficult to find. There appears to be 10 free sessions in the entire app, total. There are certain aspects of this app that are useful for a non-subscription solo venture, such as the journaling and social/user chat sections. But if you’re looking for in-depth guidance, expect to pay. I will give credit where credit is due: if there is a particular series you like or strikes your interest, it appears that you can buy it outright instead of solely the subscription model. (For example, there is a $9.99 buy button for a 7-session mindfulness course. This course totals about 45 mins in length.) I like the concept of this app but can’t afford to give indefinite money; I will be looking elsewhere.
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I ❤️ this app but, I seriously didn’t think I would!!
This app totally surprised me with how much I love it, how not-cheesy it is and the focus being on women, ALL WOMEN. I thought “Ok, I’ll use it maybe for part of the free trial but not all” and that turned into “I love this, let’s sign up now!” From opening the app and seeing “You’re home, take off your bra” then seeing all the different areas of anxiety, self doubt, depression, abusive or toxic relationships and seeing areas geared towards queer, bisexual women or women of color, then fitness, weight, sleep, relaxation, meditation. This app blew my mind. Then you can journal, chat with experts. This is amazing. And when my membership needs to be renewed in a couple more months, it’s will have my 2nd year starting up. Gold star ⭐️🥇👍
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Be careful
I subscribed to the coaching. They charged my card for two months at 177 dollars a month. I have not received one text from their coaches. Even though it is supposed to be 24/7. I will reiterate… I have not even received ONE text or reply and have paid 350 over the course of two months. Customer service is none existent and when they do get back via email they keep asking the same questions such as “why do you want to cancel?” even though I’ve given the answer in my emails. They will avoid acknowledging and reimbursing you. This is supposed to help your mental health and it is capitalizing off it and has caused me a lot of stress and cost me a lot of money. Be careful.
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