Frustrating
My kids are amazed
Response from developer
Thank you so much, Jenviev! We are delighted that PNP is bringing instant Christmas magic to your children. Enjoy many more magical moments with Santa and his elves!
Useless customer service
Also after years of using this app, standards are slipping, vanishing messages from Santa & after updates on my child’s iPad, it restarts on the adult page allowing my child to see items only meant for adults which has left me with difficult questions to answer & having to log in. I have checked every setting but this problem persists. When offering an app aimed at a child, the manufacturer has a responsibility to protect that child’s belief in Santa.
Response from developer
Thank you for sharing this, and we’re truly sorry. Protecting your child’s belief in Santa is our responsibility, and we take it seriously. We sincerely apologize that your messages to support went unanswered. Your Magic Pass gives you full access to our Premium videos and calls while it’s active. Only our newest features, like Stories and Talk to Santa, are optional add-ons that use Credits. If anything else asks for payment, that shouldn’t happen, and we’d love to fix it. We’ve also shared your report about the app reopening on the adults’ page with our technical team. Please write to us from Support & FAQ in the app and mention this review. One of our elves will personally look into your account. We’d love the chance to bring back the magic for your son. 🎄
