Teleconsult experience
Stealing money from unsuccessful call. The app is terrible, no systematic queue number and waiting for the call is like hoping to get the call for hours. Upon receiving the call, the audio cannot be unmuted. Stupid app
Poor
need to imprisonment many things. very poor apps.. also need to waiting arround 2 hours.. if there Queue number have then very easy to use and no waste our times.. Just open the apps and waiting for doctor call until 1/2 hours š¤£
Cannot login to my account
Cannot login to my account
Canāt Sign up.!!
3rd step canāt complete.!!
while searching for company itās dose-not show anything.!!
while searching for company itās dose-not show anything.!!
Scam
My app using others
No response
The app said Iām on queue but no call at all. Tried twice and both paid but no response
Canāt reset the password
I have contacted to the customer service many times bcoz I forgot my password and wanted to reset it. Even tho I followed their step-by-step instructions, I still canāt reset the password. I donāt understand why itās so complicated and difficult just to reset the password.
Wait for nothing
Paid and wait so long, finally call me but doctor internet is not good, then just hang up my call and never call back
Serious Concerns About SATA Telemed App
I was introduced to the SATA Telemed service as a convenient way for patients to consult doctors online, but my experience shows it is far from practical. In fact, the way it is being run makes it almost useless and extremely frustrating for patients.
1. Unrealistic MC Policy ā Doctors only issue a maximum of 1 day MC, regardless of the patientās condition. Even if the illness is serious and continues the next day, patients are simply told to visit the clinic in person. With only one clinic available, and not necessarily near the patientās residence, this defeats the entire purpose of teleconsultation. If the system cannot provide proper medical support remotely, then what is the point of offering it?
2. Poor Service and Unfair Practices ā Doctors claim they will call within 2 hours, but even when the patient answers, the system fails to show the call. Yet, customer service unfairly marks this as āpatient did not answer.ā Patients are then forced to go to the clinic, and if they cannot, there is no refund at all. This is not only inconvenient but also highly irresponsible and unfair to patients who trusted the service.
Overall, SATA Telemed is creating more problems than solutions. Instead of helping patients, it adds unnecessary stress, wasted time, and financial loss. If SATA cannot operate teleconsultation in a professional and fair manner, then it should not be promoted as a reliable service. Right now, it feels more like an excuse to push patients back to the clinic rather than truly supporting them online.
1. Unrealistic MC Policy ā Doctors only issue a maximum of 1 day MC, regardless of the patientās condition. Even if the illness is serious and continues the next day, patients are simply told to visit the clinic in person. With only one clinic available, and not necessarily near the patientās residence, this defeats the entire purpose of teleconsultation. If the system cannot provide proper medical support remotely, then what is the point of offering it?
2. Poor Service and Unfair Practices ā Doctors claim they will call within 2 hours, but even when the patient answers, the system fails to show the call. Yet, customer service unfairly marks this as āpatient did not answer.ā Patients are then forced to go to the clinic, and if they cannot, there is no refund at all. This is not only inconvenient but also highly irresponsible and unfair to patients who trusted the service.
Overall, SATA Telemed is creating more problems than solutions. Instead of helping patients, it adds unnecessary stress, wasted time, and financial loss. If SATA cannot operate teleconsultation in a professional and fair manner, then it should not be promoted as a reliable service. Right now, it feels more like an excuse to push patients back to the clinic rather than truly supporting them online.
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No Forget PIN option.
I guess the App got an update and when I open the Ap it keeps on shutting down, and so redownload the App afterwards it requires for my to login. Itās been a long since I use my log in credentials and I already forgot my PIN. Unfortunately Iām stuck in the login page because there is no āreset PINā option for me to renew it via email or sms.
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Cannot reset my password
Hello, i cannot reset my password and delete many times and reinstall this app many times. Please fix this issue. Thanks!!!
Recurring Access Issue ā Requires Reinstalling
This is the second time Iāve encountered an issue where I canāt access the app. Some of my colleagues have faced the same problem, and the only way to fix it is by reinstalling the app, which is quite inconvenient. Hoping for a permanent solution.
Cant pickup call, No option to reset Pin
When attempting to pickup the call, 3-4x error first before it will go through, thats if the doctor will call you again.
Since the last update, the app auto crash itself and need to reinstall, since long time login already, you are likely to forgot your PIN, and there is no option to reset your PIN
Since the last update, the app auto crash itself and need to reinstall, since long time login already, you are likely to forgot your PIN, and there is no option to reset your PIN
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Bad experienves
Bad app. App says, the doctor will call within 2 hrs. So you need to stare at your phone for 2 hrs even you are sick. Waiting time can extens up to 4 hrs as well.
SATA need to review this app again
SATA need to review this app again
Avoid this app
Stupid scam app! Donāt use better. Wasting time and moneyā¦. So lousy
Cannot login and reset pw
Poor ui and very difficult to login
After update unable to open.
Unstable app
Issue for answering call
When I answer the doctor call , disconnect every time when I used tele consult. Please fix the error.
Tele-consultation issue
I have been facing issues every time I use the app for teleconsultation. Despite providing answers and completing the required steps, I often receive no response, after deduct payment and trying few times then it works. This has made the experience frustrating. I hope the team can address and resolve this issue promptly to improve the user experience. The app has potential, but these technical glitches need urgent attention. Thank you.
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Poor & Useless System
Donāt use this app to TEELEMED, just waste of time. If you need MC for medical leave, they will request you to go physical clinic to check again then only got ā¦ useless systemā¦
