Sbanken User Reviews

Customer Experience

Positive experience12.5% of reviews
Neutral3.1% of reviews
Negative experience84.4% of reviews

~ Based on 32 written reviews from the US App Store.

Is Sbanken Safe?

Sbanken appears mostly safe based on user ratings. AppsHunter Safety Score for Sbanken is 75/100.

This assessment is based on 83 user ratings, with an App Store average of 3.8/5.

Safety Analysis

67.5% of ratings point to a safe experience
3.6% of ratings suggest some concerns
28.9% of ratings point to a risky experience

~ Based on 83 App Store ratings for Sbanken.

Is Sbanken Legit?

Sbanken appears to be a legitimate app. AppsHunter Legitimacy Score for Sbanken is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Vel vel vel…

Uhm, det går ikke bra siden DNB tok over see jeg. Jeg kan ikke lenger logge inn med kode kort, siden jeg ikke er I norge har jeg ikke bank ID og jeg har endelig fått tilsendt kodebrikke, men jeg får bare feilmeldinger når jeg prøver å logge inn. Nå har jeg fått brev om oppsigelse av kundeforhold fordi jeg ikke har logget inn å svart på noen spørsmål selv om jeg svarte på de relevante spørsmålene via telefon når jeg ringte opp for å spørre om kodebrikke. Det er litt vanskelig å svare på spørsmål i appen når man ikke kan logge inn!!! Det hadde vistnok blitt sendt men blitt borte. Andre ting blir ikke borte I posted på vei til Australia 🤷‍♂️. Det blir tid til å ringe opp igjen… Ikke bra!!!
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Makes me miss payments

Poor UI design and lack of account insights makes me miss important financial tasks.
Hard to use, even simple things as transferring between accounts.

Response from developer

Hei! Takk for din tilbakemelding. På forsiden i appen kan du tilpasse siden etter dine ønsker og behov. Appen vår er under utvikling, og vi ønsker å gjøre den så enkel og brukervennlig som mulig, basert på tilbakemeldinger fra kundene våre. Vi håper du vil bli med oss på reisen😊🚀

Limited to Norwegian mobile phone numbers only

When SBanken was still using its own authentication system, mobile phone from all over the world worked.

Now Norwegian numbers are being enforced (+47 …) and I can no longer log in to my bank account.

Please fix this!

Worse than the old app

Buggier and with fewer features than the SBanken app, and now we can’t use the SBanken website so we have to use the terrible DNB one. Who cares if it is improved over time, why replace it until an equivalent app is finished? Why buy another bank and then take away everything customers liked about it?!
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Since moving to DNB: nothing works!!

It was so nice and working and great with S-Banken!! That is the fate of many companies: bought by the „bigger“: service down!!

Useless

Now, after the merger with dnb the app has become useless. Fortunately I have found another bank that actually takes care of its customers

Fix login for customers outside Norway

Customers who live outside Norway needs to be able to login with their phone number not starting with +47

Response from developer

Hi! Unfortunately, it's not possible to use either a Norwegian or foreign phone number to log into the app. When logging in to the app, you can use BankID, a code device with your personal code, app code, or biometrics. Feel free to contact our customer service if you need help with logging in 📞😊.

A disaster compared to old Sbank app.

This app is not user friendly and does not have as many options. Why DNB had to change something that works to something so basic is beyond me. I will change bank!

Response from developer

Unfortunately, not all features were ready in the app when it was launched, but more features are becoming available! We hope you have given us a chance to demonstrate the app's potential. If not, we hope your new bank is taking good care of you ❤️

Ikke mulig å logge inn

Etter ny app har jeg ikke lenger mulighet til å logge inn. Best praksis ville kanskje være å gjøre oppmerksom på disse endringene før gjennomføringen…?

Styr unna!!!!!

Fungerer noen dager.

It doesnt work if you live abroad

It doesnt work if you live outside norway. You need to have a norwegian (+47) number to login

Response from developer

Hi! It's no longer possible to use your phone number to log into the app. You can use BankID, a code device with your personal code, app code, or biometrics to log in. Feel free to contact our customer service if you need help with logging in!😊

Different login

Since the last app update I can no longer login. The login choices have changed without the option to set new login method up first! I can’t log in to my own bank.

Ubrukelig om du bor utenlands

Den gamle appen fungerte perfekt, men nå går det ikke lenger an å logge inn i appen uten BankID. Dette er jo umulig for oss som bor utenlands uten norsk mobilnummer, og nå kan man ikke engang logge inn i nettbanken. Helt ubrukelig.

Response from developer

Hei! Det finnes flere innloggingsalternativer man kan bruke dersom man ikke har BankID. Du kan bruke kodebrikke med personlig kode, app-kode eller biometri. Dersom du trenger hjelp til innlogging, er du velkommen til å kontakte kundesenteret vårt slik at vi kan hjelpe deg😊

Terrible. Reason to change a bank

Since dnb took over SBanken app is becoming more and more terrible
1) lack of transparent menu
2) lack of international transfers option
3) lack of access to bank via website (what if I lose a phone?)
4) lack of chat support (was trying multiple times and was never answered
5) lack of apple pay

I was very satisfied with SBanken 2-3 years before. Now I am considering to change bank
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Fjernet utenlandsbetaling fra app

SBanken har tatt bort muligheten for å betale til utlandet i appen, nå må man inn i DNBs nettbank for å gjøre dette.

Dårlig i forhold til før 🙁

Hvorfor ikke ha den gamle appen.
Flytter mest mulig vekk herfra. Og jeg var med fra dag 1.

Response from developer

Siden vi nå har felles tekniske systemer med DNB, måtte vi bygge en ny app. Vi vet at mange likte den gamle appen vår, og vi er enig at den nye ikke er helt optimal enn så lenge. Det jobbes med å videreutvikle appen hver dag for å gi kunder den beste kundeopplevelsen.

Ny DNB/Sbanken

Stort steg tilbake i brukeropplevelse. Dårlig oversiktlighet. Tvunget fokus på ting jeg ikke ønsker. Håper dere inkluderer et brukerstudie av Sbanken app kunder i den fremtidige utforskningen deres. Tenk å gå så kjapt fra Norges beste til middels 🤦🏼‍♂️

Response from developer

Hei! Takk for din tilbakemelding. På forsiden i appen kan du tilpasse siden etter dine ønsker og behov. Appen vår er under utvikling, og vi ønsker å gjøre den så enkel og brukervennlig som mulig, basert på tilbakemeldinger fra kundene våre. Vi håper du vil bli med oss på reisen😊🚀

Not good at all

This bank locked me out of my account. I asked 3 times over the phone (as there is no bank to go to) how to confirm my personality. There was no possibility for foreigners to president their passport anywhere in Norway. I asked twice for code generator. The code generator never arrived but, Apparently it was sent 1st to me in Australia and 2nd to my mother in Germany.
What went wrong with SBanken?????
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Not recomend - failed moved by bank

terrible application, the worst one I have ever used. Sbanken is the first bank I know that has deprived its customers of the ability to use their account via a website on a computer, only this pathetic app. that's why I'm changing the bank

App

Takket være den nye appen kan du ikke lenger gjøre overføringer til utlandet på telefonen. Fint at dere går baklengs i utviklingen, først tar dere bort Apple pay og så dette, jeg er målløs.