Scanner' User Reviews

Customer Experience

Positive experience19.4% of reviews
Neutral6.5% of reviews
Negative experience74.2% of reviews

~ Based on 31 written reviews from the US App Store.

What users say

Is Scanner' Safe?

Scanner' appears mostly safe based on user ratings. AppsHunter Safety Score for Scanner' is 84/100.

This assessment is based on 1,425 user ratings, with an App Store average of 4.2/5.

Safety Analysis

79.3% of ratings point to a safe experience
3.2% of ratings suggest some concerns
17.5% of ratings point to a risky experience

~ Based on 1,425 App Store ratings for Scanner'.

Is Scanner' Legit?

Scanner' appears to be a legitimate app. AppsHunter Legitimacy Score for Scanner' is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

This is great - simple and free

It scans and auto finds the edge of pages with the option of manual overriding. As long as there is good contrast with the background (I use my black laptop case) it seems 100% correct.

Problem with sending the scanned images as one by one works just fine but if you select two or three and then send them it sends the first file multiple times. Daft. I tried it with Save to Files on my iPhone. Resorting to one by one to get it done.
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Didn’t work for me

Just nothing happened

Probably another way to con consumers.

Do not waste your time to download.

Response from developer

Thank you for contacting us with your feedback. We always appreciate hearing from you because it gives us the chance to improve our apps. With this in mind, could you perhaps tell us how you would suggest we can improve the app at support@impalastudios.com? This way, we can work on that and ensure happier experiences in our app in the future.

Disappointed.

I was able to scan but then was unable to use the edit tool as google add was in the way. I couldn’t close the advert down. Not sure how this app is useful.

Response from developer

Thank you for your feedback and reporting this issue! In return for using the app for free, you will always see ads. We don’t want to inconvenience you, so we’ll take your feedback into account regarding this and see if we can make improvements to their placement and frequency. If you have any further feedback on the app, or suggestions to improve the usability, please feel free to contact us at feedback@impalastudios.com.

Bad apps

Such a bed app I have ever seen

Response from developer

We're sorry to hear that you are unsatisfied with Scanner. If you have any suggestions on how to improve the app, don't hesitate to email us at feedback@impalastudios.com

Отстой

Сплошная реклама. Не стабилизируется захват страницы.

Response from developer

Благодарим вас за то, что обратились к нам с вашими отзывами, и приносим извинения за неудобства, вызванные нашей рекламой. Мы показываем рекламу, чтобы вы и многие люди могли пользоваться нашим продуктом бесплатно, но при этом не хотели, чтобы они вас слишком беспокоили. Будем смотреть на улучшения! Если у вас есть другие отзывы или предложения, напишите нам по адресу feedback@impalastudios.com. Please note that this answer has been translated from English to Russian using Google Translate, so it is possible it contains errors.

No colour scan?

Great app, but can only scan in black and white. A disappointment to me.

Response from developer

Thank you for contacting us with your issue. Unfortunately, Smartscanner only currently supports automatic detection with scanning for borders and black & white images. We might improve the app in the future, but it cannot be guaranteed as we are currently focusing on other highly accessed apps. We apologise for any inconvenience and hope this helps and brings clarity to your issue. Please do not hesitate to contact us again at support@impalastudios.com if you have any further questions or issues in the future.

Bad

Very bad

Response from developer

Thank you for contacting us with your feedback. Unfortunately, Smartscanner only has automatic detection with scanning for borders. Also, the image needs to be flat and have contrast with its background surface. It will try and detect a flat surface, and if it's successful, it will scan the image. No other way is currently supported or possible. We might improve the app in the future, but it cannot be guaranteed as we are currently focusing on other highly accessed apps. We apologise for any inconvenience.

Garbage app

actually the most frustrating way to try and scan in something. I don’t even mind the struggle of getting the borders, that’s okay you can find a way to make it work. The most aggravating part about this app is that it’s seemingly impossible to get your scanned photos from your phone onto any other device. I tried mass emailing them and got one page eight different times instead of eight different pages. I tried sending them individually and none of them went through. This is such a frustrating experience and it took every fiber of my being to not use every expletive under the sun to describe what it’s like to use this application.
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Response from developer

Thank you for your feedback. We apologise for any inconvenience and frustration caused. We always appreciate hearing from you, even when it’s negative, because it gives us the opportunity to improve our apps. Please contact us at feedback@impalastudios.com if you have any suggestions for ways we can improve the app.

Terrible app

It caused me lose my important information because I assumed that I had scanned my files and emailed them to myself. Out of 20 pages the app decided to selectively and randomly email four pages, and when I tried to reopen the scanned files they were no longer available and one error message after another. I should’ve sued it!
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Response from developer

Hi Negar, Thank you for reaching out to us with this information. We will investigate your feedback within the app and hoe to be able to find the solution for this issue. We're very sorry that the app failed to reach your expectations. Our apologies for the inconvenience caused.

Найден баг

Баг заключается в странной отправке pdf через телеграм, где при попытке отправить два файла сначала отправилось две копии второго, а после второй попытки - две копии первого.

Response from developer

Спасибо, что обратились к нам с этим отзывом. Мы учтем это при улучшении приложения. Если у вас есть еще какие-либо отзывы, пожалуйста, отправьте нам письмо на feedback@impalastudios.com, чтобы мы могли собрать всю необходимую информацию. Пожалуйста, примите во внимание, что этот ответ был переведен с помощью Google Translate.

Good scanner

Works really well no problems at all..
Just pop up advertising ..but other than that it comes in handy when you need it out in the streets or errands...

Response from developer

Thanks a lot for the kind words. We always like to get your feedback, and it's even better when it's a compliment like this. We'll do our best to keep improving our app, so you can keep enjoying it. If you have any suggestions that might help us improve the app even further, please do not hesitate to contact us again in the future.

Seems good

Have only just started to use this having looked through I don’t know how many Scanner apps on the store. This one seems to work fine, has no trouble getting the outline of the document and produces a good quality pdf which I can then save to wherever I want to on my iPad. Yes, there are adverts but they are not intrusive and I can live with that for a free app.
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Does it make a PDF? After it scans, can’t get it to create PDF file...?

Can

Response from developer

Thank you for your review and question. In the preview you can edit the file name, contrast & brightness, rotate the page and choose any A paper size you would like to save it as. Share your scan by email, social media or any other way you desire. Print your scan directly from the preview mode, or save it in the gallery as a PDF. If you have any other questions or issues in the future, please do not hesitate to contact us again at help@impalastudios.com.

Unable to scan multi-page documents

I really like this app because it scans nicely, even though it converts everything to B&W. However, a really big issue I have is that I can’t get it to scan documents of multiple pages and save them as 1 document. The last thing I want to do is have multiple attachments for each individual page. Am I missing something here.
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Response from developer

Thank you for reviewing our app. Unfortunately this feature is not available in our app at the moment. We are constantly looking for ways to improve our apps though, so we might consider adding this in the future. If you have any further questions or other issues in the future, please do not hesitate to contact us again at help@impalastudios.com.

Doesn’t work

Scanning for border and never finds one.
Worthless app.

Horrible

Horrible

Response from developer

Thank you for your feedback and our apologies for the inconvenience caused by our ads. We want to learn from your experience, so we would like to ask you, could you please send an email to help@impalastudios.com to tell us what ad type bothered you the most? We will take your feedback into account to balance our ads better in the future.

Scanner is Poor

If you have any lines on the paper it will never photo the whole page.

Response from developer

Thank you for contacting us regarding this issue, and our apologies for the inconvenience. We were not aware of this issue yet, and will investigate it further immediately. Please keep in mind that this might take some time, but we do want to have it fixed as soon as possible. If you could send us any useful information or screenshots about the problem then that would be very helpful, and this can be sent to help@impalastudios.com. Again, our apologies for the inconvenience.

No borders recognised

Doesn’t recognise borders

Response from developer

Thank you for contacting us regarding this issue, and our apologies for the inconvenience. We were not aware of this issue yet, and will investigate it further immediately. Please keep in mind that this might take some time, but we do want to have it fixed as soon as possible. If you could send us any useful information or screenshots about the problem then that would be very helpful, and this can be sent to help@impalastudios.com. Again, our apologies for the inconvenience.

Brilliant

Downloaded 3 other scanners before this one and deleted them within 10 minutes all trying to get you to pay for extras or wired features! This is straight to the point and works perfectly.