Scarybyte Helpdesk

ScaryByte Helpdesk is the mobile app for staff of organisations that use ScaryByte Helpdesk to run their IT support. Pick up tickets, reply to customers and keep work moving from your phone. An account is needed to use the app. Accounts are created by your organisation's administrator; there is no public sign-up. MY WORK • See your open tickets at a glance: overdue, due today and unassigned in your groups • "Up next" shows your tickets with the closest deadline first TICKETS • Search and filter tickets: yours, your groups' or everyone's • Read the full conversation, including emails and attachments • Reply to the customer or add an internal note • Change status, priority and assignee • Resolve a ticket with a note and photo evidence from your camera • Log a new ticket in seconds TASKS • See project tasks assigned to you, open tasks or all tasks • Overdue and due-today tasks stand out • Move a task through To do, In progress, QA and Done NOTIFICATIONS • Push notifications for new and assigned tickets, replies and SLA alerts • Tap a notification to open the ticket or task it is about • Choose whether notification text is shown on the lock screen MY HR • Request leave and see your leave balances • Send a complaint or suggestion, anonymously if you prefer, and follow up on it SECURITY • Two-factor sign-in with a code sent by email • Lock the app with Face ID or your passcode • Block screenshots of screens with customer data Your data stays in your organisation's workspace.