How to ruin a good thing!
Response from developer
Hi Ms Puzzler, It’s disheartening to hear your thoughts on the ad experience in the game. We truly appreciate your feedback and recognize how excessive ads can impact enjoyment. Your praise for the game means a lot to us, and we want to ensure it remains a fun and engaging experience for everyone. To better address your concerns, please reach out to our Customer Support team so they can review this and take action. Thank you for sharing your perspective; it helps us understand our players better!
Impossible to enjoy due to never ending ads
Response from developer
Hi bobop, it's disappointing to hear that the ads are impacting your enjoyment. We appreciate your feedback about their frequency and length, especially when they don't align with your interests. Your experience is important to us, and we want to ensure a smoother gameplay session. Please reach out to our Customer Support team so they can review this and take action. Thank you for sharing your thoughts, and we hope you might consider giving the game another chance in the future!
Excellent game but intrusive ads
But the ads are becoming tiresome. Frequently, I’ve taken only one turn and an ad appears. I have shut down advertisements for King Richard and Temu numerous times due to having no interest in either, but they keep coming. I absolutely understand that ads are required in order to pay the bills but could they be less frequent and also non-repetitive?
Response from developer
Hi RDavies23! We appreciate your kind words about the game and your recommendation! It’s fantastic to hear you enjoy it. We understand that ads can sometimes feel overwhelming, especially when they are repetitive. Your feedback is super important to us, and we’re always looking for ways to improve. If you have any specific suggestions on how we can make your experience even better, please let us know! Thank you for sharing your thoughts!
Too many Ads
Started well, some ads as expected. Over a few days now interrupting every game multiple times with the same long ads (some last for 30 seconds). Lost the joy of the game so I have deleted the app.
Response from developer
Hello Need to make changes, It's disheartening to hear that the ads have impacted your enjoyment of the game. While we appreciate that you found the game enjoyable initially, we understand how excessive interruptions can diminish the experience. Your feedback is valuable, and we encourage you to reach out to our Customer Support team so they can review this issue and take action. Thank you for sharing your thoughts, and we hope you might consider giving it another try in the future when things feel better balanced.
Too many ads
Response from developer
Hello Should not believe the ads, Thank you for your feedback regarding the frequency of ads. We genuinely want your gameplay to be enjoyable, and we understand that too many interruptions can be excessive. We also acknowledge your concerns about the relevance of the ads. For a thorough review and to address your concerns, please reach out to our Customer Support team. Your insights are invaluable in helping us improve the experience for all players. We appreciate you sharing your thoughts and hope for a better experience ahead!
Too many ads- ruins the game
Response from developer
Hi Saroc98, it sounds like the increase in ads has really impacted your enjoyment of the game, and we appreciate you sharing your experience. Many players find that too many interruptions can take away from the fun, and it's understandable that this would lead to your decision to uninstall. Please reach out to our Customer Support team so they can review your feedback and take action. Your input is valuable, and we hope you might consider giving it another chance in the future!
Hit and Miss
As it is with ads after every other turn I doubt I’ll have the patience and delete before the week is done.
Thank you for the education, but not going to be a keeper sorry.
Response from developer
Hi Orbed! We're delighted to hear that you're enjoying the game and finding it educational! Your thoughts on the subscription model and ad frequency are really valuable, and we appreciate your honesty. If you have any more suggestions about the pricing or features, we'd love to hear them! We hope you'll continue playing and exploring all the fun aspects we offer. Thank you for being part of our community!
Super
Response from developer
Hey Jglak! It's wonderful to hear how much you're enjoying the game! The ability to play with both friends and others adds such a fun dynamic, and we’re glad you find it entertaining. Thank you for sharing your feedback! If you have any suggestions or ideas to make it even better, we’d love to hear them!
Nice game
Adventure page (rn, level 32)
Hoping to massage my grey matter, a little. And, eventually, find myself playing with other Scrabblers. Nice!
Response from developer
Hi Troncelliti! It's wonderful to hear how you're enjoying the adventure section! The blend of luck and strategy certainly makes for an engaging experience, and we truly appreciate your positive feedback. If you have any suggestions or further thoughts, we’d love to hear them! Best of luck as you work towards playing with other Scrabblers!
AD fatigue
Also the way the letters are dealt to you means inevitably you’ll lose at some point regardless of how good you are . When you start getting all the vowels repeatedly you’ll know 🙄
*you’ve replied stating the ads are becoming overwhelming for me
I would suggest by the reviews here they’re becoming overwhelming for everyone
You state I should contact the developers. What you’re actually saying is you don’t share feedback with them which makes any reviews pointless and futile .
You should share information
Dial Down the ads or lose players, it’s that simple
Response from developer
Hi Knickeratti, it sounds like you’re feeling overwhelmed by the frequency of ads, and we truly appreciate you sharing your thoughts. We recognize that excessive ads can impact the enjoyment of the game, and your feedback is important to us. The randomness in letter distribution can also be frustrating, especially when it feels like luck plays a bigger role than skill. I encourage you to reach out to our Customer Support team so they can review your concerns and take action. Your voice matters, and we hope you continue to find moments of fun in the game despite these challenges.
Too many ads
**
Just got this meandering response from developer:
Hello Knickersisnotadirtyword, It’s clear that the ad experience has been overwhelming for you, and we appreciate you sharing your thoughts on this. We recognize how important it is to enjoy your time playing without constant interruptions. Please reach out to our Customer Support team so they can review your concerns and take appropriate action. Your feedback is valuable, and we hope to create a better environment for everyone. Thank you for expressing your concerns, and we hope you continue to enjoy the game!"
***
Not my responsibility to contact customer service so I can waster more time. If you’re genuinely committed to customer service then learn customer service.
Response from developer
Hello Knickersisnotadirtyword, it’s clear that the ad experience has been overwhelming for you, and we genuinely appreciate you sharing your thoughts. We understand how important it is to enjoy your time playing without constant interruptions. Please reach out to our Customer Support team so they can review your concerns and take appropriate action. Your feedback is valuable, and we hope to create a better environment for everyone. Thank you for expressing your concerns, and we hope you continue to enjoy the game!
Terrible
A Glitch
Fun but annoying
Response from developer
Hi AndyGateshead, It's wonderful to hear that you find the game fun! We truly appreciate your insights regarding the frequency of ads and your concerns about the letter distribution against bots. Your feedback is invaluable, and we want to ensure your gameplay remains enjoyable. If you have any specific issues, please reach out to our Customer Support team, who can review and take action on your concerns. Thank you for sharing your thoughts, and we hope you continue to enjoy the game and find many moments of fun ahead!
Cheat
Response from developer
Hello Truropete, It's disheartening to hear about your experience with the AI in the game. We appreciate your insights regarding the balance of tiles and understand how it can impact your enjoyment. The game is designed to be challenging, but we certainly want it to feel fair and engaging. Your feedback is invaluable, and we encourage you to send a ticket by clicking the gear icon at the top-right of the screen and selecting 'Contact Support' for further assistance. Thank you for sharing your thoughts, and we hope you continue to find enjoyment in your gameplay!
Annoying adverts, paid version won’t work on mobile network overseas
Response from developer
Hi alanlaughton, We appreciate you sharing your thoughts about the ads and the limitations you've encountered with the paid version while overseas. Your feedback about the ad experience is important, and we understand how it can be a challenge when ads disrupt your gameplay. Regarding the mobile network access, we recognize that this can be inconvenient for users who travel. Please reach out to our Customer Support team, and they will review your concerns and take action. We're committed to ensuring a positive experience, and we hope you continue to enjoy the game!
Ads too annoying
Response from developer
Hi jezbo7, It’s wonderful to hear that you enjoy the gameplay! However, I completely understand how repetitive ads can detract from your experience. Your feedback about needing a quicker way to skip ads is invaluable, and I appreciate you sharing that with us. I recommend reaching out to our Customer Support team, as they can review your concerns and take appropriate action. We're committed to creating a more enjoyable experience for everyone, and your insights are crucial in that mission. Thank you for sharing your thoughts!
Great Game…but…
But like others, I moved to this game from Scrabble Go! Thanks to the countless ads after every turn and hefty price for getting rid of them.
After what appeared to be a brief period lo and behold the ads start creeping into the experience. I’m not paying the app so I accept there will be ads.
But when do you think of the consumer and not the advertisers?!
Not to mention the amount of times you have to click on the ads to get rid of them.
Pander to the advertisers that’s fine, I get it, you need it to compensate for those of us that aren’t subscribing, but the feeling of non-too ads that are a pain to dismiss is more likely to drive me away than have me subscribe.
Shame, spoils what a great game it is.
Response from developer
Hi Joncole97, It's wonderful to hear that you find the game to be well-designed with a clear interface. We appreciate your kind words about the interpretation of Scrabble, as we strive to create an enjoyable experience for all players. We acknowledge your concerns regarding the ads and understand how they can impact your enjoyment of the game. Balancing the needs of both players and advertisers is a challenge, and your feedback is invaluable in helping us improve that balance. To address your concerns more directly, we encourage you to reach out to our Customer Support team. They can review your feedback and take action to enhance your experience. Thank you for your insights, and we hope you continue to enjoy the game while we work to create a better experience for everyone!
Misleading and money grabbing.
Response from developer
Hello Leedslad1967, Thank you for sharing your thoughts. It's concerning to hear about your experience with the game, especially regarding the subscription model and the frequency of ads. Your feedback is invaluable as it helps us understand how players feel about these aspects. Your observation about the AI profiles is also important, as we strive to create a balanced gameplay experience. The situation you described with the rating prompt is certainly not ideal, and we appreciate your honesty in bringing it to our attention. We encourage you to reach out to our Customer Support team so they can review your experience and take action. Your insights are vital for us to improve. Thank you for taking the time to express your feelings, and we hope your future experiences will be more positive.