Broken
Not being able to use or sign in since Thursday. They just keeping saying they’re working on it.
Failure!
Cannot log in, despite several updates promising “Bug Fixes” all I get redirected to is supposedly Screwfix.com but is actually just a blank, unresponsive screen meaning I have to Continue As Guest but can’t check stock at local stores. Used to work perfectly fine but has now become almost completely pointless..
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App is broken
Unfortunately as of today 24th Sept 2026, the app appears to be broken. It won’t open and just gives a configloadingheader error message
Can’t open app
It’s broken today!
When I open the app it says ‘Sorry something went wrong’. Then displays a couple of buttons with the text “ConfigLoadingError”
When I open the app it says ‘Sorry something went wrong’. Then displays a couple of buttons with the text “ConfigLoadingError”
Down
App error not loading
Can’t get in
When ever I try to signin I get. 404 error. Which basically means I can no longer use the app
Frustrating searching
So frustrating when looking for items and narrowing down search parameters that most results are showing ‘out of stock’ especially on app promoted areas like ‘ clearance ‘ tabs.
Surely if an item is out of stock then the algorithm could eliminate these from search results.
I think the first few dozen items on the ‘clearance’ tab were not in stock before I gave up even looking any further.
Surely if an item is out of stock then the algorithm could eliminate these from search results.
I think the first few dozen items on the ‘clearance’ tab were not in stock before I gave up even looking any further.
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Better off using the catalogue
Rubbish. Trying to find a backnut for a sink and I’m just getting garbage results. Search has always been poor
Stuck on loading page
The app gets stuck when you open it. It hangs on the loading page. Unusable
I’m on iOS 26.6.2 / iPhone 16 Pro, in case it helps the developers with debugging
I’m on iOS 26.6.2 / iPhone 16 Pro, in case it helps the developers with debugging
Rounding up
Please remove the charity rounding up. While it makes you feel good, it wastes my attention each time
I check out and makes me feel bad when I reject it.
I check out and makes me feel bad when I reject it.
I like the app
I like the app and I like screwfix very handy for things around the home
Constantly need to login
Yet another app that sells itself as being quick, convenient and easy. Unfortunately, it is another app that has logged you out every time you want to use it. App deleted.
****GREAT SERVICE****
I find shopping on Screwfix the most satisfying thing I can encounter from just purchasing required items. I am always satisfied with the products and such a great and very CONSISTENT service.
****THANK YOU ****
****THANK YOU ****
Connection
App needs an update, constant connection issues because the app is not keeping track with iOS updates.
Mr H
All good no problems
Vouchers
Your voucher system is ridiculous. It's the reason I stick with toolstation!
Screwfix Porth
I’ve been using the Screwfix store in Porth for a few years now and Hayley, Dewi, Rhys, Alex and Dianne are absolutely fantastic! As are all the other guys and gals that work there. They always go above and beyond to ensure I get what I need to keep my Handyman business, “Handy Harris Handyman Services” going efficiently and ensure that they keep a good stock of what I use regularly. They are so friendly and helpful, I always use these guys when I can! 5 stars from me! ⭐️⭐️⭐️⭐️⭐️
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Gggg
Vvvvb
Always have what I need, always open, always cheerful and always helpful
Just great… and local
Horrible in shop experience
I was asked for “ID” when I arrived as the items I had ordered were “over £200”. I did not have my wallet as I had selected and paid for all the items on my phone. I was told repeatedly that it says so on the text. It does not - it says “Please bring your payment method with you and check-in on the app or in-store.” ID - which I did not have is a driving licence or something. I did the entire transaction on my phone - so my payment method is my phone, I had my phone on me which had the confirmation emails and texts. Other major retailers manage to cope with providing this as evidence of purchase for items significantly in excess of £200. I think Screwfix need to modernise a bit. As for the woman in charge, repeatedly and patronisingly telling me I should have brought something and how it’s on the text in a condescending tone were not helpful. She also said I needed to wait while she served another customer even though it was her colleague who asked her a question, not me. I was not once asked to show my email or text confirmation or what other ID I had on my phone - just lectured at like a naughty schoolgirl in front of other customers. Won’t be returning.
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