Garbage
Nothing works as it should. The map may or may not let you move it to pinpoint a dive site. Put in coordinates for a Cozumel dive site and it points to Bangladesh. Can’t search for dive sites. Buying Scubapro was a huge mistake and I will be selling my dive computer when we get back home. Absolutely no reason this app shouldn’t be the best with what Scubapro charges for EVERYTHING!
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For manual dive entries…dates and times don’t function…
I keep having to delete the app and reinstall. It will not allow for time entry or date entry manually with any ease. I keep getting stuck in December 1969 without being able to change the year forward. So I delete the app and reinstall and then I can see 2015, for example. EXTREMELY frustrating. Please fix this. I really want to use this app.
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Response from developer
Sincere apologies for the frustration. We've fixed this issue in the most recent update. We appreciate your feedback as it helps us improve the app for everyone. Let us know if we can help with anything else!
Too many bugs
So far uploading my dives have gone fine. However, manually uploading dives or making adjustments causes a ton of bugs.
For some reason it would change the date to 1969 and wouldn’t let me change it unless I either delete the dive or exit the app and then force close the app.
It would also change my dives to Fresh Water and set the time to 1:00 AM
The app would be good if it wasn’t so painful trying to input logs.
For some reason it would change the date to 1969 and wouldn’t let me change it unless I either delete the dive or exit the app and then force close the app.
It would also change my dives to Fresh Water and set the time to 1:00 AM
The app would be good if it wasn’t so painful trying to input logs.
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Response from developer
Hi, we are really sorry for the inconvenience. Can you please contact us under logtrak.support@scubapro.com? With your help we can resolve those bugs quickly. Best dive, Scubapro Team
Has room for improvement
For the most part, I like the app. Syncs with m y Luna Pro AI, but it doesn’t record starting/ending psi, gas type and %. Would like to be able to drag the gps location on the map when a match is not made in the search. Will be good once it grows a little more.
Cant set the account up
Been trying to set this up, but I’m not getting any account confirmation email. So pretty useless.
Needs a lot of work
After my initial (great) frustration that SmartTrack was abandoned in favor of LogTRAk, and it wasn’t even possible to import all my many hundreds of dives, I tried to give LogTRAK another chance. LogTRAK tries adapting to a changed world where divers have multiple devices, different interfaces, etc. But LogTRAK, at this point, really does not seem past an early beta status. So many things need attention, refinement, debugging, addition. It just feels ScubaPro just isn’t willing to invest the money to make LogTRAk a polished, bug-free, modern app with all the functionality divers want and need. That is very disappointing. In a sport where dive computers are life support equipment, we need recording and analysis software that is fully up to the task. At this point, LogTRAK is not.
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Response from developer
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at logtrak.support@scubapro.com? We'll get you up and running.
Need to be able to export logs
I can’t get the Luna 2.0 to connect to my Mac so I can’t export my logs in usable files. Why is this not a feature of the app?
Issues with Aladdin Matrix Sport
Connected Bluetooth. App showed that the dive watch needed a firmware update from 2.0 to 2.1. Downloaded and tried to install 3 times before giving up. Besides that, the log transferred and I was able to set the options provided. Disappointed in no options to set the gas for nitrox diving from the app. Missing features that are in other apps like sac rate, RMV. Use of AI to show the divers buoyancy skills. Lots of room for improvement.
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Painful to use
Painful
I cannot delete dives
I cannot delete the current log and start over
I tried removing and reloading the ap but it just kept the information and I was back where I started
I cannot figure out how to download from my pc. (I got the iPhone ap on my pc)
They just say to transfer the file
Doesn’t do anything
I can’t get it to work over Bluetooth or direct connect
I cannot find the file to load in the dives I need to complete
It’s user unfriendly and just plain painful to use
And at the end of the day who cares if you have your dive log on your phone?
I cannot delete dives
I cannot delete the current log and start over
I tried removing and reloading the ap but it just kept the information and I was back where I started
I cannot figure out how to download from my pc. (I got the iPhone ap on my pc)
They just say to transfer the file
Doesn’t do anything
I can’t get it to work over Bluetooth or direct connect
I cannot find the file to load in the dives I need to complete
It’s user unfriendly and just plain painful to use
And at the end of the day who cares if you have your dive log on your phone?
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Response from developer
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at logtrak.support@scubapro.com? We'll get you up and running.
Nice app, working well with my Galileo 3
I recently bought the Galileo 3 dive computer and figured I’d give the smart watch features a try. Though I’m not sure yet if there’s a way to get texts or email notifications to show up on one’s watch .. the dive logging and control seems to be working fine. This is with an iPhone 13 mini and iOS 17.
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App doesn’t work after update
I have an iPhone 13 and post app update, it does not get past the scubapro splash screen. Hoping all of my dives are not lost.
No longer works
It used to work but today it just shows the Scubapro logo and nothing else.
2.0
I was upgraded and now the app doesn’t open! May have lost all my dive history! Ridiculous!
Help Please From App Dev
Update : scuba pro has Released an Update which has fixed the Problem, customer Service was very helpful to Figure out and fix tke issue Purchased a G2 and Qry 2 G3s for our family, trying to use the app on this Apple iPhone 14 cannot even get past the login screen after putting in the birthdate it just goes to a white screen. Tried all the normal stuff removed app , restarted phone etc… tried a dozen times same issue.
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Response from developer
Hi, We are really sorry for the inconvenience. The issue should be resolve. Can you please update the app and try again? Best dive, Scubapro Team
What’s going on?
I can’t now open my app!! I’ve got hundreds of dives and hundreds of hours of editing in there and it now stuffed. It takes an age starting then flashes the opening page for less than a second then closes! Put it back how it was !!
Not easy to use
This new version is worse than the previous version. There is no iPad support. You have to manually change all the units.
Inferior to the old version
Imported my dives across, and pretty quickly went back to using the old version.
This shows less information than the old one and in a less convenient form. Really quite hard to imagine how anyone could have seen this as an improvement. I dunno, maybe they prefer the font or something. But as far as usefulness and usability goes, it’s a backward step.
This shows less information than the old one and in a less convenient form. Really quite hard to imagine how anyone could have seen this as an improvement. I dunno, maybe they prefer the font or something. But as far as usefulness and usability goes, it’s a backward step.
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Poor Upgrade from Previous iPad version
Just upgraded from older version and uploaded 80 dives from my G2. The upgrade and the upload went well with no complaint. But this is a poor upgrade from the early version to this new 2.0 version. Here are the three major issues.
1. This was an iPad app but now I am stuck with an iPhone size app on an iPad. For someone who wishes to use just an iPhone this may be acceptable but with a larger iPad it is a waste of visual real estate to not have it set for an iPad. You would think that SCUBAPRO could build both an iPhone and an iPad size app.
2. There is no way to globally update multiple dives. For example, I just came back from 8 dives in Cozumel, where I dived an 80 cu-ft steel tank. I can change a individual dive to a different size tank but I can’t change all 8 at once. That should be an easy thing to do. It would make entering location information more practical.
3. You can look at a lot of information for one dive but you can’t look at information from multiple dives. An example would be wanting to see how your air consumption changed over the course of multiple dives.
I give the app 3 stars because it does the basic stuff but it doesn’t earn additional stars.
1. This was an iPad app but now I am stuck with an iPhone size app on an iPad. For someone who wishes to use just an iPhone this may be acceptable but with a larger iPad it is a waste of visual real estate to not have it set for an iPad. You would think that SCUBAPRO could build both an iPhone and an iPad size app.
2. There is no way to globally update multiple dives. For example, I just came back from 8 dives in Cozumel, where I dived an 80 cu-ft steel tank. I can change a individual dive to a different size tank but I can’t change all 8 at once. That should be an easy thing to do. It would make entering location information more practical.
3. You can look at a lot of information for one dive but you can’t look at information from multiple dives. An example would be wanting to see how your air consumption changed over the course of multiple dives.
I give the app 3 stars because it does the basic stuff but it doesn’t earn additional stars.
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LogTRAK 2.0 isn’t upgrading
This is not up dating dives. I will have to travel 45-minutes to the dive shop I bought this from to get help.It is not intuitive.
I wish I had gone with a different brand. Scubapro is not customer service friendly. When I have called, they have two techs who get flustered easily.
I wish I had gone with a different brand. Scubapro is not customer service friendly. When I have called, they have two techs who get flustered easily.
Stuck on ScubaPro Logo
How do you get past the Logo Screen? I have done all the tricks toget the app to work I even did a password reset. Still stuck I just purchased a HUD and I am excited about using it, but will keep my aqualung computer so I can use their digital log.
