Asco
Response from developer
Greetings! Could you please provide additional information on the issues you experience with the application? Please send us an email to contact@neosus.net and we would be glad to assist you with any difficulties you have.
Nick
Response from developer
Greetings! Could you provide additional information on the issues you experience with the application? Please send us an email to contact@neosus.net and we would be glad to assist you with any difficulties you have.
BE CAREFUL!
Response from developer
Greetings! Please note that a Premium subscription doesn’t start on its own. If you had a free trial and didn’t cancel it on time, it will be upgraded to Premium automatically. The subscription remains active if you delete the application. We are sorry for this inconvenience, however, the subscription is to be canceled by users manually. You can always cancel it through your device Settings - Apple ID - Subscriptions - Manage. Also, you can check and manage your subscriptions via this URL: https://support.apple.com/en-us/HT202039 (follow the instructions on the page). The only way to get a subscription is to tap on the Subscription button on the subscription screen and approve it. Subscription screen doesn't appear while deleting the app. Please send us an email to contact@neosus.net and we would be glad to assist you with any difficulties you have.
Can’t get a refund
I don’t own a business I don’t have the app but cannot get a refund.
I literally was charged for this 2 days ago and reported it immediately.
Not sure why I wld sign up for 6 months. They won’t even let me switch to a shorter plan. I don’t want this.
Response from developer
Greetings! Thank you for letting us know about your issue. We apologize if our application did not meet your expectations, and appreciate you taking the time to share your concerns. When you subscribe to our app, the billing is handled by Apple iTunes. Because of this, you will have to contact iTunes Support directly in order to get a refund. It is important to remember that you are charged for your subscription by Apple, not by Us, and this is the reason the refund must go through iTunes Support. If you need additional help, please email us at contact@neosus.net at any time, and we will do our best to assist you.
Should be zero stars
Response from developer
Greetings! Could you please specify what kind of difficulties you are experiencing? Feel free to send us an email at contact@neosus.net and we will be able to assist you with any questions you have.
Charged me without suscribing
Very bad. It doesn’t allow you to restore
アメリカとカナダしか作れない
6 month pack
App is sucked keep saying no network connection.
Response from developer
Hello! Thanks for using our app and providing your feedback! Please send us details of the issue to info@neosus.net and we will be more than happy to help you
は?
Bad
Pending charged
Response from developer
Greetings! Unfortunately, developers have no access to users' accounts and cannot assist on subscriptions or refunds. For further assistance with refund procedure, in this case, please contact Apple support directly: https://support.apple.com/ Thank you in advance! If you have any additional questions - please let us know at contact@neosus.net
N’est pas disponible pour mon pays
Like
Response from developer
Thanks for your feedback! We are so glad to hear that you're enjoying our application!
Payant 122€ par ans
Payed for coins twice and did not get anything!
Very bad
Thanks
Response from developer
Thanks for your feedback! We really appreciate it! If you have any additional thoughts you can also contact us via contact@neosus.net We are more than happy to get any suggestions on how to improve our product. Thanks for using our app!
Charged
Response from developer
Hello! Please note that subscription functionality is designed by Apple and works the same for all applications. If you want to cancel it, you can simply do it from the iOS settings or by clicking the link in the email you receive prior to subscription renewal. Let us know if there is anything else we can help you with. Thank you!
