Money
Response from developer
We understand that the weekly subscription price may not suit everyone. Subscriptions help support ongoing development, feature optimization, and regular updates. We appreciate your feedback and will continue reviewing how we present our plans and pricing.
Insatisfait
Response from developer
Nous comprenons que le principe de l’abonnement puisse ne pas vous convenir. Celui-ci nous permet de continuer à améliorer les fonctionnalités, d’optimiser le service et de proposer des mises à jour régulières. Nous prenons votre retour en compte afin de rendre les conditions d’utilisation et les options disponibles plus claires.
False advertising
Response from developer
Thank you for sharing your concern. We understand how frustrating it can be when the pricing or subscription requirement is different from what you expected before using the app. We will continue improving the app description and startup experience so the subscription information is presented more clearly before use. If you have any questions about your purchase or app access, please contact us at [support@union-byte.com]
To expensive for the information provided.
Response from developer
Thank you for your honest feedback. We’re sorry that the scan results and pricing did not meet your expectations. Your comments are important to us, and we will continue improving the quality, accuracy, and usefulness of the network and Bluetooth device information provided by the app.
Ring a ding
In
Response from developer
Thank you for your kind feedback. We’re glad to hear that the app helps you feel more aware and secure when you’re home alone. We truly appreciate your support and will continue working to provide a reliable experience.
Hate it not user friendly
Response from developer
We’re sorry to hear that you had a negative experience with our app. We take your feedback seriously and will continue working to improve the app’s usability, performance, and overall experience.
Do not use
Misleading sale
Response from developer
We’re sorry for the confusion and frustration you experienced during setup. Our app includes subscription-based features, and we understand how disappointing it can be if this was different from what you expected from the package information. If the package stated that no subscription was required, we recommend contacting the seller or device manufacturer for clarification. For help with setup or any questions about the subscription prompt, please contact us at [support@union-byte.com](mailto:support@union-byte.com), and we’ll do our best to assist you.
Poor customer service
Response from developer
We’re sorry for the inconvenience. We understand that getting help should be simple and not require going through multiple places. We appreciate your feedback and will continue working to improve our support process. Please contact us directly at [support@union-byte.com](mailto:support@union-byte.com), and we’ll do our best to assist you.
Possible scam?
New security cameras
Response from developer
We’re sorry for the confusion. Our app is an independent tool and is not affiliated with Arlo or its camera subscription services. If you purchased the app by mistake, you may request a refund through your App Store purchase history, as refunds are handled by Apple. For any questions, please contact us at [support@union-byte.com](mailto:support@union-byte.com), and we’ll do our best to help.
Scam app forces purchase with a deceitful continue button
Response from developer
We’re sorry for the confusion and concern you experienced during onboarding. We understand how important it is for purchase information to be clear before any payment is made. Your feedback is taken seriously, and we will review the wording and purchase flow to make sure the subscription details are presented as clearly as possible. We’re glad to hear your refund was resolved, and we’re sorry the experience did not meet your expectations.
SCAM APP STEALING DATA
Response from developer
We’re sorry for the confusion and concern. Our app is an independent tool and is not affiliated with Reolink or any camera brand. We take privacy, security, and user trust very seriously. If you experienced any issue after using the scan feature, please contact us at [support@union-byte.com](mailto:support@union-byte.com) with more details so we can investigate. If the app was purchased by mistake, you may request a refund through your App Store purchase history.
Money
Response from developer
We understand you’re waiting for an update. We’re unable to check payment or request status through an App Store review. Please contact us at [support@union-byte.com] with your purchase details so we can help verify the situation.
Can’t see front door on Echo Show
No good
Response from developer
We’re sorry the app did not meet your expectations. We appreciate your feedback and will continue working to improve the app’s quality, stability, and overall user experience.
No support
NOT RING
I’m coming for ya
The police are onto you have fun!
Response from developer
We’re sorry for your frustration. If you believe there was an issue with your purchase or the app experience, please contact us at [support@union-byte.com](mailto:support@union-byte.com) with the relevant details, and we’ll do our best to review the situation and assist you.
Can’t even install it with the QR code
Response from developer
Thank you for letting us know. QR code setup may fail if the code is unclear, expired, or not fully supported by the device. Please try scanning again in good lighting and make sure the camera or device is ready for setup. If the issue continues, contact us at [support@union-byte.com](mailto:support@union-byte.com) with your device model, and we’ll help you check it further.
