Can’t log in mobile
This has been a problem from the start. First of all I can’t log into the app at all, only online from a computer. Second of all it looks like lots of funds are missing from my account which I’ll have to look into. The website itself is terrible and it looks like it was coded by a 3rd grader. The last thing I’m going to write on here with the hundreds of issues already, is that they overcharge for the “monthly” service fees. Seems like they charge way more often than just a month for a high price for each machine. Also they stole $100s from me with 3 useless transfers. They charged the initial charges and monthly charges; never knew what these extra transfers were.
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Can’t login to app
For some reason I can’t login to the app on my phone but can login on website browser and it also says a shortage I hope this won’t be a problem because I set up my machine this upcoming Thursday
Photo option
Please make it mandatory to take a photo before completing a assest!!!!
Driver
Add and option to add on an additional machine to be service
Not route driver friendly
I have been a vending route driver for 22 years.
I was initially excited about our our company’s decision to switch to seed. After nearly a year of use I have been mostly frustrated. Seed is not designed with the route driver in mind.
My complaints:
1. Service and inventory are on 2 separate screens, forcing you to switch back and forth when an inventory is required.
2. Driver cannot see the beginning inventory of a machine. This makes it impossible to notice any problems that could be corrected instantly. Instead a driver must wait for the system to notice a problem then issue a call for a complete machine inventory.
3. Customer requests for a product change cannot be done by the driver. All requests must be sent through a separate website. A time consuming step.
4. If a driver notices that a product is selling poorly he or she cannot change the par level of the product or swap it out with a different product in the same category without filling out a form on a separate website. You have to wait for the system to catch up or the person behind a desk in charge of merchandising to notice and make a change. This penalizes good drivers and rewards lazy drivers.
5. If a product is out of stock there is no way for the driver to make a temporary product change to fill an empty spot with a product on hand. This leaves machines with empty spots. Having the ability to replace an out of stock item with a product on hand would be better than being forced to leave an empty spot.
6. The interface is poor. Onscreen buttons are too small.
7. If a driver has to run an unfamiliar route there is no way to show all the locations on a map. You must pull up each location individually and try to memorize where it is located in relation to the other stops on your route. A time consuming process.
I was initially excited about our our company’s decision to switch to seed. After nearly a year of use I have been mostly frustrated. Seed is not designed with the route driver in mind.
My complaints:
1. Service and inventory are on 2 separate screens, forcing you to switch back and forth when an inventory is required.
2. Driver cannot see the beginning inventory of a machine. This makes it impossible to notice any problems that could be corrected instantly. Instead a driver must wait for the system to notice a problem then issue a call for a complete machine inventory.
3. Customer requests for a product change cannot be done by the driver. All requests must be sent through a separate website. A time consuming step.
4. If a driver notices that a product is selling poorly he or she cannot change the par level of the product or swap it out with a different product in the same category without filling out a form on a separate website. You have to wait for the system to catch up or the person behind a desk in charge of merchandising to notice and make a change. This penalizes good drivers and rewards lazy drivers.
5. If a product is out of stock there is no way for the driver to make a temporary product change to fill an empty spot with a product on hand. This leaves machines with empty spots. Having the ability to replace an out of stock item with a product on hand would be better than being forced to leave an empty spot.
6. The interface is poor. Onscreen buttons are too small.
7. If a driver has to run an unfamiliar route there is no way to show all the locations on a map. You must pull up each location individually and try to memorize where it is located in relation to the other stops on your route. A time consuming process.
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