STAY AWAY FROM THIS COMPANY WILL AFFECT YOUR CREDIT SCORE
If anybody reading this, do not do business with this company. It should be banned!
STAY AWAY FROM THIS COMPANY WILL AFFECT YOUR CREDIT SCORE
What happened though?!?
Scammers.
Response from developer
We understand your frustration that servicing of your loan has been transitioned to someone new. The terms of your loan are memorialized in the loan agreement and will remain the same. The specified loan servicer can be changed without borrower consent to support the continued repayment of loans.
Loan was sold - Trouble getting savings
Well, the loan was sold to a company without the proper interface for handling this loan. There was no warning or ability to pay off the loan before the transfer, which I would have done. The email giving us our SST was late - we were told we’d get it on a Monday, mine came three days later.
I immediately paid off the loan and after two weeks, the 2K+ in my savings is still locked, with no communication on how or when it will be released to me.
It helped when I needed it and it’s been paid off, but I’m still waiting on funds and I would not repeat.
Sold loans to SST after Intuit Acquisition
Problems:
1. Current SeedFi payment and balance history is no longer available online - how do I know my loan balance and payment history will be consistent with the move
2. The account on my credit report will be closed and a new account created - I don’t want any new installment loan accounts as you know this can be credit adverse.
3. The savings money is still at CrossRiver, who says there will not be a withdrawal issue when the loan is paid off? Who becomes the custodian of the savings money now?
4. There was no warning or option to pay off the loan in preparation for this transition. That option would have been great.
Glitches & Logging issues 🫤
Response from developer
Hi, we're sorry to hear this and we would love to take a look at the issue. Please reach out to our customer support team at 833-604-0500 or at customerservice-egs@alorica.com for further assistance.
Was Really Happy With This App/Company Until They Sold My Account
Response from developer
Transitioning our customers to a new servicer third party is certainly not part of our normal business practice. We are super passionate about giving all our customers the best experience possible. However, as SeedFi is moving into its next chapter we decided that this change was necessary. It hasn’t been ideal, and it hasn’t been as smooth as we would have liked it to be. We have tried our best to communicate with everyone by sending several emails ahead of time. If you feel that we didn’t communicate with you well enough, we are sorry
Wow
Not Seedfi anymore is SST
Response from developer
Transitioning our customers to a new servicer third party is certainly not part of our normal business practice. We are super passionate about giving all our customers the best experience possible. However, as SeedFi is moving into its next chapter we decided that this change was necessary. It hasn’t been ideal, and it hasn’t been as smooth as we would have liked it to be. We have tried our best to communicate with everyone by sending several emails ahead of time. If you feel that we didn’t communicate with you well enough, we are sorry.
Can’t beat it! App has obvious issues but…
Good Stuff
Response from developer
Hi, we're sorry to hear this and we would love to take a look at the issue. Please reach out to our customer support team at +18888588248.
Not very detailed
Forced to upgrade to 15
Company Refuses To Close Account
Response from developer
Our Borrow & Grow is a 2 part loan that can help our customers' immediate needs today and build up a savings that can be withdrawn once the loan is paid off in full (including interest and fees). We understand this might not be the best option for everyone. If you really want to close it out, you can pay the full payoff balance anytime. If not, paying according to the payment schedule will help you build credit and savings at the same time.
Credit score
Terrible Company
I submitted an application a few days ago. I submitted all of my requested documents within the app as they were asked of me to do so. This company is terrible and misleading!!!! I spoke with several customer service representatives whom all reassured me that the only document I needed to submit was my bank statement, which I explained in detail via email and via phone calls that I’m on an join bank account, which is where all of my transactions, payroll deposits etc., are in/located. Every single representative I spoke with LIED TO ME!!!!! They told me oh we see your name listed at the end of your statements as a joint owner so the only thing you need to do is re-submit your documents and everything should be fine and we can proceed with your application for the borrow and grow fund. That was a complete LIE!!!!! My application was denied because now they are saying they don’t see my name listed on my bank statements which is a complete LIE!!!! DO NOT DO BUSINESS WITH THIS COMPANY!!!!!! I will be contacting the Better Business Bureau!!!!
Response from developer
Hi Diamundgurl - We're sorry this happened. There are a lot of strict rules in the financial space that are required before we are able to approve/fund a loan. This can sometimes really slow down the process. We would be happy to take another look at your application if you'd like to write to us at appstore@seedfi.com. Thanks!
Take money out of account same day, but Hold your savings forever
Response from developer
Hi Dano - It can take up to ten business days for the savings to release. There are a number of factors that go into this - like an outside bank that can slow the process down (and we just have to wait for them) or required fraud checks. We wish we could instantly have it all sitting there the second you make your last payment, but in the finance industry, there are a lot of rules behind the products that we are required to follow. Thanks for the feedback!
