As other said, app is trash
Every single person that has reviewed the app said the same thing, years later, no fix from Sena. They respond to update app and firmware, we’ll ive done that numerous times, this app simply doesn’t work. I have not seen ONE review that said app works good. The only good reviews on here are for the headset themselves, and apparently the people are reviewing the headsets, not the app. App is 100% useless.
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Here is how to get the firmware to update on Windows 10 PC!
I was getting very pi$$ed off trying to update the firmware and getting the software to work to do so on my windows 10 PC for my new 10R. After downloading the vintage software program from their site it kept giving me an error and I tried to uninstall and reinstall numerous times. I finally found that they added a specific process which they break down on the sena website under “troubleshooting” to get it to work finally. You need to search there for “Fix for windows 10”. After doing that process , the software app finally opened and I was able to connect my 10R and update the firmware. I don’t understand why you can’t just update the firmware via Bluetooth through the iphone app. This needs to be addressed. This is borderline torture.
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App Crashes in Smart Intercom Pairing after firmware update
When I open Smart Intercom Pairing on the App I get a “Connection Failure. Your App needs to restart.” message every single time if the device is connected. I have tried everything to remedy the situation, uninstalling/ reinstalling the app, restarting my phone, forgetting the pi on my Bluetooth settings, etc. this started occurring when I updated the pi to firmware version 1.0.1. I couldn’t find a 1.0 firmware version online to restore to.
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Horrid app, functionality and & upgrade process
I’m a loyal user of Sena motorcycle intercoms so was very happy to see they put out bicycle helmets and bought two so I can listen to music while I ride while still being able to chat with others.
Unlike the motorcycle device you CANNOT listen to music and chat at same time. You have to press the intercom button which is hit and miss on connecting. If you are trying to warn others of some danger you won’t have time for this process and ultimately we end up not using intercom at all which means the major selling point of these helmets doesn’t work.
Additionally the firmware can’t be upgraded without a computer- which I don’t carry on bike trips so I have been getting upgrade warnings for weeks.
The FM radio function is not available in my M1 helmet.
Lastly this app doesn’t connect with the M1 helmet so there’s yet another annoyance.
Unlike the motorcycle device you CANNOT listen to music and chat at same time. You have to press the intercom button which is hit and miss on connecting. If you are trying to warn others of some danger you won’t have time for this process and ultimately we end up not using intercom at all which means the major selling point of these helmets doesn’t work.
Additionally the firmware can’t be upgraded without a computer- which I don’t carry on bike trips so I have been getting upgrade warnings for weeks.
The FM radio function is not available in my M1 helmet.
Lastly this app doesn’t connect with the M1 helmet so there’s yet another annoyance.
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Works as it should
So far I haven’t noticed any of the issues anyone else mentioned. I and my girlfriend bought the same exact model helmet and have no issues, so maybe it’s a cross compatibility thing with the issues others are having.
Bluetooth works, phone works, intercom works, etc. Only reason I gave 4 stars is I get a notification every time I open the app to update to the latest version, and I can’t seem to actually update the helmet firmware.
Bluetooth works, phone works, intercom works, etc. Only reason I gave 4 stars is I get a notification every time I open the app to update to the latest version, and I can’t seem to actually update the helmet firmware.
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the WORST. APP. (and devices) EVER
this product should be pulled from the market. Pi$$ poor user interface, impossibly complicated and difficult pairing and unnecessary features no one wants to asked for. It’s nice to have numerous features you might not need or want if the whole product works as you would expect. trying to pair my device with another SENA product but I must’ve pushed the wrong sequence of buttons and suddenly my sena is playing fm radio! and it was more than a minute trying to stop it. WTAF?!
after more than 15 mins trying to connect with my buddy’s sena and never got it to work, I gave up. couldn’t even get it to pair with my phone.
SENA FAIL FAIL FAIL
after more than 15 mins trying to connect with my buddy’s sena and never got it to work, I gave up. couldn’t even get it to pair with my phone.
SENA FAIL FAIL FAIL
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Sena Firmware Updates
The app works for me using the PI Headsets that are not overly complicated as you can only connect to one other PI device. Easily pairs the headsets together. Doesn’t offer anything else truly useful. It kept promoting me to do a firmware upgrade but you can’t use the app for that which doesn’t make any sense at all. Isn’t that what apps are about. Apparently not with Sena. You need to use an actual computer and download their device manager to that computer then plug in the PI devices to do said upgrades. It’s a convoluted process. Seems so yesterday. It’s clear that they haven’t spent a lot of time working on the app. 5 stars when they get that type of feature within the app.
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Feature to short cut to Siri?
I do not use the intercom facility in the helmet. It would be very nice if I could set up a shortcut to get to Siri quickly. Having to hold down the button for three seconds is tiresome. Please consider this for a future release.
Easy install - works great!
I was apprehensive at first when I saw the star ratings, but the install couldn’t have been easier. Updating the firmware to the latest version was equally easy, and so far everything works as I’d hope.
(I have two R2 bicycle helmets)
(I have two R2 bicycle helmets)
Really want to like this app but….
I really wanted to like this but it is o poorly designed. The UI must have been designed by a wanna-be high school developer. Please, make the changes that are needed to make this a great app. I’m about ready to return my helmet so I don’t have to deal with this app. Why can’t I update my firmware from the app? Do I really need to download it to my computer?
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Doesn’t upgrade firmware
The website for this company says that they released version 1.1 on September 23 for my device. It will not show up on the desktop software or in this application. I contacted the company for help. They wrote me back as if I was an idiot and told me to download the software and try to update it. What did you think I was doing? That’s exactly what I told you was not working. No volume boost some music is pathetically low volume.
I regret buying their products. This application stinks.
I regret buying their products. This application stinks.
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SENA App is trash
This SENA app does not work. My sena works to Bluetooth to my phone without issues however when I attempt to use the app the "If your headset cannot be connected with this app, please update your headset to the latest firmware version." I did everything from the sena website, to include downloading the updates and updating the SENA SR10 and nothing. I reset it and nothing. I attempted it again, nothing. Turned it on and off to power cycle numerous times. The app does not work and it's time for SENA to admit the have a garbage app but a good product. Hire someone to fix your broken app already, SENA.
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Cardo is better than Sena
Sena has to be the laziest company involved with motorcycle riding. They offer the same hardware for 6 years, offer updates that make things worse for 6 years straight. I’ll give you a tip…. Never update your Sena and most programs will work 3/4 of the time. I tried emailing Sena for in regards to customer service. I never got a response.. Their Mac updates do not work either. I sent over the trouble shoot codes multiple times for them to ignore my emails. When I went to cycle gear they states that it was common for Sena to not update on macs, that none of them recommend updating the hardware. I will never buy or use another Sena product again. Instead of making the basics work they up their price every new model because of some “feature” no one wants or is asking for. Do yourself a favor and buy a Cardo instead.
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What a horrible app
I’m amazed that a product as well known and as decent of quality does not have an app that’s works. I have the 50R installed in my motorcycle helmet, I bought the unit because the reviews of the actual unit are good, which it is: sounds great. BUT, the app is absolute garbage! I’ve installed, uninstalled, updated my iOS system and it still doesn’t function properly. I’ve done two tickets with Sena for help and no response. I was lucky enough to get someone to help me link it to my phone so I can use it but I’m unable to access any of the other useful info like what
The buttons do, how to answer the phone , the ability to get updates. I could go in and on but I’m done. Be warned
The buttons do, how to answer the phone , the ability to get updates. I could go in and on but I’m done. Be warned
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Not intuitive and ancient
It’s one thing if Stone Age tech is solid and intuitive, as grandma says “if it ain’t broke don’t fix it” but that can’t be said about this app, it’s feature set and the confounding nature of what “feature” does what - I want helmet speakers that play my turn by turn directions so I don’t need to glance at my phone. But wait “HD voice” oooh fancy high definition makes turn by turn not play correctly, wait what?
When a companies user guide cannot explain to someone easily how to use its product or software who I would self qualify as technically savvy (and judging by other reviews) not the only mechanically inclined motorcycle enthusiast ready to shell out a few hundred bennies for a Bluetooth headset. And seemingly takes years to hire a new UI designer to appease the eyeballs and fingertips of its customers, you gotta wonder where they put their R&D money? Every year, new bells and whistles but the foundation tech isn’t solid… but I digress.
When a companies user guide cannot explain to someone easily how to use its product or software who I would self qualify as technically savvy (and judging by other reviews) not the only mechanically inclined motorcycle enthusiast ready to shell out a few hundred bennies for a Bluetooth headset. And seemingly takes years to hire a new UI designer to appease the eyeballs and fingertips of its customers, you gotta wonder where they put their R&D money? Every year, new bells and whistles but the foundation tech isn’t solid… but I digress.
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Inop
I just installed and the left ear seems louder than the right, I checked the speakers for even placement. I was hoping to find a volume balance in the app. But the app will not communicate with the headset. I am connected via Bluetooth, and the Sena voice keeps say “remote control connected” then “remote control disconnected”. Any tips for the app on an iPhone?
I tried to submit this directly to Sena first, but they seem to be incredibly interested in collecting all of my personal information, not with communicating with the customer. I’m not that interested in giving everything over to a stranger to sell on the web.
I tried to submit this directly to Sena first, but they seem to be incredibly interested in collecting all of my personal information, not with communicating with the customer. I’m not that interested in giving everything over to a stranger to sell on the web.
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No connection to Bluetooth
This 10s worked great at one time now it won’t connect to the Bluetooth. I’ve reset, reinstalled, shut everything off and on, tried 100’s of times, emailed the help desk and they can’t seem to fix it. All the help desk says it what the instructions say and I’ve followed them step by step and it doesn’t work so I email again and they send me the same stuff. As much as it costs you think they could do better. 🤬
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Can’t connect to bluetooth
I have two boom evo s20’s and neither will connect to Bluetooth using my IPhone 10? What am I doing wrong? Or is this an issue with Sena head sets.
I have reset my iPhone 11 Pro Max to factory settings and still there is a Bluetooth connectivity issue with the app, I also tried to install the the app using my wife’s iPhone 6 and still have a Bluetooth connectivity issue preventing me from pairing either of my two Boom EVO 20’s to my phone #very dissatisfied having paid well in excess of $500. Plus!
Please review and advise in a much needed fix.
I have reset my iPhone 11 Pro Max to factory settings and still there is a Bluetooth connectivity issue with the app, I also tried to install the the app using my wife’s iPhone 6 and still have a Bluetooth connectivity issue preventing me from pairing either of my two Boom EVO 20’s to my phone #very dissatisfied having paid well in excess of $500. Plus!
Please review and advise in a much needed fix.
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Great headset, worlds worst app
When you look at the review of this app, people aren’t wrong. The app is not intuitive, has a UI from the 1980’s and doesn’t bring any value other than configuration which is easier on a laptop pc or Mac.
Sena certainly ruin the whole product experience with this app, it’s a good job the headset is good.
Their competitor, Cardo, has the same type of product but their app feels a lot fresher and brings a few more functions such as audio control.
Sena certainly ruin the whole product experience with this app, it’s a good job the headset is good.
Their competitor, Cardo, has the same type of product but their app feels a lot fresher and brings a few more functions such as audio control.
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Sena 10c
I like seeing the different profiles of the different headsets of other riders I’ve connected to. Still trying to get the hang of toggling between my music on the iPhone and the intercom. The FM reception of the 10c is not too good and gets worse if I connect it to the bikes electrical system. So now I have a separate battery pack in my pocket that I connect to so I can run the camera video tagging all day. Otherwise the camera only last about an hour and a bit before the dreaded “battery low”. Receiving Phone calls are super. Dialing out is a trick.
The 10c is a Swiss Army knife: it does everything, some better than others some worse but at least it does everything.
Get the 32 gig card.
The 10c is a Swiss Army knife: it does everything, some better than others some worse but at least it does everything.
Get the 32 gig card.
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