So Frustrated
Monthly report started showing a possible issue with “connectivity.” Now I’m not even getting the monthly report. Phone rep there said it’s part of an ongoing issue on their end, but it’s been months now. He assured me, however, that my HVAC servicer was still getting the status of my system, but I’m not sure I believe that. This monitoring is part of my contract with my HVAC servicer, but I feel like I’m not getting all that I’m paying for with this long-time issue. Up until this problem started, the app was very helpful, and the monthly report gave me peace of mind. Before the issue began, I would have rated the app at least four stars.
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Failure to communicate
When it works it’s great, unfortunately the app has been down for sometime now. Emerson and Sensi predict fail to give a clear answer on when they will repair their issue and give people what they pay for; A PRODUCT THAT WORKS AS ADVERTISED! Failure to communicate with the contractors and the homeowners as what is going on, how they are going to correct it, and when it will be done is expected. Unfortunately that is not the case as Emerson/Sensi Predict have really dropped the ball here giving absolutely horrible customer service as of late.
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