Senty Support

Take your e-commerce customer support on the road. The Senty mobile app is the ultimate companion for small and medium web shops using the Senty platform to supercharge their shared support inboxes. Senty connects directly to your company’s shared Gmail or IMAP inbox, automatically creates smart reply drafts using AI, and surfaces crucial customer context right when you need it. Designed specifically for assigned-thread workflows, the mobile app ensures you can review AI drafts, check order histories, and resolve customer issues the second they happen - no matter where you are. Key Features: - AI-Assisted Drafting on the Go: Review, edit, and approve AI-generated replies. Senty’s AI uses your unique company knowledge base, tone guidelines, and past resolved tickets to draft accurate responses automatically. - Live Shopify & WooCommerce Context: No more switching apps to look up an order. View your customer's Lifetime Value (LTV), recent order history, and abandoned checkout signals directly next to the conversation timeline. - Instant Push Notifications: Stay ahead of urgent requests. Get real-time alerts the moment a new customer email lands or a fresh AI draft is ready for your review. - Streamlined Inbox Triage: View your assigned threads, manage customer statuses, and organize your inbox through a clean, mobile-optimized workflow. - Secure Multi-Tenant Architecture: Your data is fully isolated and secure. Senty acts as a read-only companion to your connected e-commerce store, protecting your catalog and inventory from accidental edits. How to Get Started 1. Create and configure your company account at senty.dk. 2. Connect your shared support inbox (Gmail/IMAP) and your e-commerce store (Shopify) via the web admin dashboard. 3. Download this app, log in with your credentials, and start managing your AI-powered support desk from anywhere!