Hey
Response from developer
Hi, we're truly sorry for the experience you've had on our app and apologize for any frustration caused. Accounts that are frozen have usually been flagged for violating our terms of service. We'd love to understand more about your situation and help resolve this for you. Kindly reach out to us at support@sentz.com with details about your issue, and our team will be happy to assist.
Friendly Interface
Response from developer
Hi, Tasha. Thank you for the excellent 5-star review! We're so glad you're enjoying the app and finding it easy to navigate. Your feedback means a lot to us; we're committed to improving. If you love what you're seeing, we'd appreciate it if you could share the app with your friends – we'd love to welcome them to our community! Thank you. 💜
Testing
FASTEST AND EASIER
Bad management
Imagine I want to withdraw and the money for stock due to network issues or as they say faulty network
The customer care is telling me after 5 working days
Like WTH who’s does that if there is a network problem you should refund my money immediately or later in the day no days after
This needs to be fixed
And again you guys should also tell customers when the network is safer to make a transfer so they won’t be any casualties
Response from developer
Hi, Emmy. Thank you for taking the time to share your feedback. We're sorry you didn't have a positive experience with the app. Based on your review, it appears you had a failed payment and are unhappy with the refund timeline set by the payment processor. We understand how frustrating this is, and our team is committed to improving the Sentz withdrawal and deposit flow. Please feel free to contact our support team at support@sentz.com if the issue remains unresolved. We genuinely value your input and look forward to your support email. Thank you.