All my favourites and basket empty
Why??
Can’t buy
I can’t checkout for some reason. I add items to my cart but when I proceed to pay it tells me that I “have no items in my shopping bag”
GREAT APP
I honestly find the app super easy to use and simple to navigate. Love the exclusive offers and early access only redeemable in the app. It’s great to track orders instead of having to find emails in a busy inbox!!
App malfunctioning
I tried to check out during your app offer this evening, but it kept telling me my basket was empty. Appeared to be glitching.
BS
Can’t checkout. Says i have nothing in my shopping bag. Really disappointing.
Amazing
Sephora in Bullring Birmingham are so friendly and kind. Staff are knowledgeable and helpful. 5/5
Good app
Good app. However, I would like this app to rotate to landscape mode on the iPad. Also, I would like to see the wishlist synced to my Sephora website account including the app on my phone. Another point to add - I would like the wishlist to stay intact even if I uninstall and reinstall the app. Thanks.
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Crashing again
Editing this June 22nd 2026 same thing continues to happen on Chanel make up images of latest products upon clicking photos app crashes !!!!!!
the worst shopping app
Sorry but this app is awful, it’s pretty bad in general but the wishlist feature is so buggy- you can’t remove items, you can remove a few before it doesn’t let you but when you check later they’ll be on there again, and items show as ‘sold out’ but most of the time when you go on them they’re not. Two stars as I haven’t had problems with placing orders
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gifts
before the gifts for sephora points milestones used to be so good. now they are literally all so dead, with unknown brands i’ve never heard of it.
Assets not working
Whoever leads your digital asset management of the App needs some feedback: Today it’s the Chanel assets, upon clicking the latest mascara from Chanel the App crashes straight away so I can’t purchase what I want to purchase. Often I find digital assets not working particularly if it’s early in the morning UK time too. Maybe consider changing your DAM operations consultancy company?
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app not working
i love sephora but recently the app does not let you click on products with options to choose. it will just show a blank screen every time so i cannot buy my foundation, concealer, anything where i have to choose a colour. It is beyond frustrating and has been happening for the past few months now.
The worst experience!
This has been one of the worst online shopping experiences I’ve ever had!!!
I placed an order for a perfume worth £131 and the payment was taken immediately!However, right after that, I was logged out of my account and could no longer access it. I received no order confirmation, no invoice, and no delivery details at all…
I waited for 3 days, hoping to receive some information, but nothing came through. When I tried to log into my account, it kept saying my password was incorrect. The password reset process either didn’t work or resulted in errors, and I still couldn’t log in :)
I contacted customer support multiple times, but all I received were automated responses or generic templates that did not address my issue at all. No real help was provided!!!
This situation is extremely frustrating, especially because this perfume was meant to be a Birthday gift for my grandmother and I ordered it in advance specifically to avoid any delays.
Very disappointing service and a complete lack of proper customer support!!!
I placed an order for a perfume worth £131 and the payment was taken immediately!However, right after that, I was logged out of my account and could no longer access it. I received no order confirmation, no invoice, and no delivery details at all…
I waited for 3 days, hoping to receive some information, but nothing came through. When I tried to log into my account, it kept saying my password was incorrect. The password reset process either didn’t work or resulted in errors, and I still couldn’t log in :)
I contacted customer support multiple times, but all I received were automated responses or generic templates that did not address my issue at all. No real help was provided!!!
This situation is extremely frustrating, especially because this perfume was meant to be a Birthday gift for my grandmother and I ordered it in advance specifically to avoid any delays.
Very disappointing service and a complete lack of proper customer support!!!
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App hasn’t been working for two full weeks
Says access is denied whenever I try to view anything or buy on the app. No pictures including product pictures work either. It’s fully down and it’s been like this for two weeks I’m surprised it hasn’t been fixed. Also items stay out of stock for months on end it’s frustrating
Visual
Product photos are not visible.
App error
The app has been saying server error and access denied for days now
Charaging more
I calculated the cost of everything and it’s said on the Sephora app 195 then l used calculator and it said 150 pounds scammers
Great
Really great in helping me find the best products for my needs
joke of a company
item missing from delivery was told i'm lying and never responded after that
full of bugs
never works properly, always a struggle to login, full of errors