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Free
About
This app provides IT service desk support for McDonald's Corporation employees. Users can manage tickets, contact support, and perform password-related actions. It offers system dashboards and optional push notifications for status updates.
✓View and manage active tickets
✓Create new support tickets
✓Contact service desk personnel
✓Password change and reset
✓Approver tasks
✓System dashboard
✓Push notifications
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What's New in Service Café
1.2.16
October 10, 2018
- Chat Service Desk uses chat queue based on user's region and VIP status - Support for new SSO - The app can be launched using url scheme "servicecafe://"
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FAQ
Who can use Service Café?
Service Café is exclusively for users of McDonald’s Corporation ServiceCafe IT Service Desk. Access is protected by valid credentials, meaning only authorized McDonald's employees can use it.
What kind of tickets can I manage with Service Café?
You can view a list of active tickets, including their title, description, and status. You can also view individual ticket details and create new tickets directly through the application.
How can I get help if I have an issue?
Service Café allows you to call or chat with service desk personnel directly. You can also request a call back from them if needed.
Can I reset my password using Service Café?
Yes, the application provides functionality to both change your existing password and reset it if you have forgotten it.
Does Service Café have ads?
No, Service Café is ad-free. As it is a free application for internal corporate use, it does not display any advertisements.
What devices does Service Café support?
Service Café is available on iPhone, iPad, and iPod devices. It is designed for mobile access to IT support services.
How often is Service Café updated?
The latest version of Service Café is 1.2.16, which was last updated on October 10, 2018. While updates have not been frequent recently, the app is functional for its intended purpose.
What is the age rating for Service Café?
Service Café has an age rating of 4+. This indicates it is suitable for users of all ages, though its functionality is restricted to authorized McDonald's employees.
