Needs update
I needs quite a few bug fixes.
Poor system
This system slowed down my work for 2 additional days, very annoying
Log in issues
Every time when login in I have to reset the app to get a lock picture. Now it’s not working at all and can’t log in to the site.
Unreliable
Half the time it works, the other half it’s stuck searching for the ACU and refuses to connect. As you can imagine, only being able to access my sites half the time, it’s very frustrating. The only reason I’m back here in the App Store is so I can download the app again…. after I deleted it…. bc it isn’t working.
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Iphones work about half the time, LITERALLY
App never works properly with Iphones. Ive had several models over the years, multiple iOS updates, multiple SES updates. The app has literally never functioned properly. Apparently SES either doesnt care, or is not qualified to figure it out. If you have an iphone, save yourself a lot of time and headache and money, get an android as a secondary/dedicated SES device
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Doors vzn sites
Every time I have to open a door I have to reinstall the application between 3-5 times every day
What happened
This app was fine and now every time I try to log out it just gets stuck getting info or whatever it was just fine and it’s all the change. If it works don’t break it I always say… I think…?
Working for Operations!
Operations is loving this. We all maintain our updates from Apple and Google and SES even sends notices out in advance to notify all teams! Wow, with modern solutions for technology incoming, we are happy to not have keys to worry about! Or lost log books for site checkin’s.
A complete scam
I am Constantly having to call tech support only for them to tell me that it’s My connection that’s causing issues.
Constantly deleting the app and re installing, only to have site techs be called out to open the lock and key.
I’m standing underneath a cell tower, don’t know how much better the connection can possibly be.
This app has given nothing but problems, and tech supports only option is to have you delete and reinstall the app. don’t see that as a viable solution for all troubleshooting.
We’ve figured this technology out, where it doesn’t require tech support, emails to be sent, and the constant “middle man”ification.
It’s called a lock and key.
Constantly deleting the app and re installing, only to have site techs be called out to open the lock and key.
I’m standing underneath a cell tower, don’t know how much better the connection can possibly be.
This app has given nothing but problems, and tech supports only option is to have you delete and reinstall the app. don’t see that as a viable solution for all troubleshooting.
We’ve figured this technology out, where it doesn’t require tech support, emails to be sent, and the constant “middle man”ification.
It’s called a lock and key.
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2 stars for 2 mess ups.
2nd occasion I’m unable to enter a door because the app is having issues. Iv called before and the “fast team” was able to roll out a fix within a hour or so but still. I’m wasting time when I can’t enter a site.
This app is JUNK!!!!!!
This is the biggest joke of an app. Every time we try and use the app it always tells us to update. This is on a daily basis. So we basically have to update our app every day before we can even use it
App could use a lot of improvements
This app is slow to connect to bt devices, it disconnects from devices when trying to log in and the only fix is to kill the app and start again. I was told that it would be a fast and efficient way to access sites, but it has been a continual headache. It works correctly about 30% of the time.
