Bad experience
Need new update
The app is not even registering the OTP
Response from developer
Hi User, We apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at customer.support@coveiot.com, & we will connect with you immediately on this. Thanks.
Awesome and no issue
Dang gooddd
Response from developer
Hi User, Thank you for taking out time to rate us and we are sorry for the trouble. You should wear the Band while sleeping at the night, and check the data the next day after the sync is complete. You will see the Sleep data on the app under the Sleep tab. If you have any any queries, please let us know by writing to us at customer.support@coveiot.com, along with the phone model details & we will connect with you immediately on this. Thanks.
Unable to connect with phone
Just wearing it to see time at night. No tracking details are send to phone
Without login to app how can we see every thing
Only the time is set when it connects to the phone via Bluetooth
Response from developer
Hi Bharath, We apologize for the inconvenience caused. We'd never want you to experience something like that. We want to assure you that we are here to assist you. We request you to write to customer.support@coveiot.com so, that we can assist you better. Thanks.
Nice App
Response from developer
Hi Nishchay, Thank you for your positive comments! Your satisfaction builds our reputation. We will continue to deliver excellent service for all your future orders as well. Keep using or app. If you have any suggestions on how we could improve and enhance the user experience, please write to customer.support@coveiot.com. Thanks.
Its not counting my badges and me sleeping data steps also so please check it
Rectification of step count.
Needs a bit of rectification.
Response from developer
Hi Joyananya, We're sorry to know that you had an unsatisfactory experience with our product. We understand your disappointment. We request you to write to us at customer.support@coveiot.com, along with the error screenshot if any. So, that we will connect with you immediately on this. Thanks.
Apple Health
Also, the sleep tracking is pathetic. Whenever I try to see, it says no data available. Please improve the sleep tracking algorithm. Pedometer is perfect! When are you guys releasing the new firmware update?
Response from developer
Hi User, Apologies to know about the bad experience that you had to go through. You should wear the Band while sleeping at night, and check the data the next day after the sync is complete. You will see the Sleep data on the app under the Sleep tab. We would like to inform you that the SF Rush Band tracks or monitor the sleep data between the time range from 7 PM to 11 AM. Hence, we are sorry to inform you that the band will not record any sleep data other than the above-mentioned time range. If still, you are facing any issues kindly write at customer.support@coveiot.com along with the error screenshot if any and contact details. So, that we will connect with you immediately on this. Thanks
Great app
Response from developer
Hi Aparajithan, Thank you for your positive comments! Your satisfaction builds our reputation. We will continue to deliver excellent service for all your future orders as well. If you have any suggestions on how we could improve and enhance the user experience, please write to customer.support@coveiot.com. Thanks.
Not able see fitness info
Iโm not able to see fitness info in fitness tab which is available in home tab.
Thanks,
Siva Krishna.
Sf rush
Connection problem
App not syncing with Bluetooth
Response from developer
Hi User, We are sorry about the unpleasant experience you had with our app. To help you to resolve the issue please follow the steps or settings below:- Settings> Bluetooth> My Devices>> SF Rush> Tap on connected (i)> Forget the device Launch the Sf rush app Connect the band and try to sync the watch with the app If the issue persists, please write to us at customer.support@coveiot.com and we will help you further. Thanks.
Past Data not available
Response from developer
Hi Jay, Apologies to know about the bad experience that you had to go through. We would like inform you that all fitness data will be reset at midnight. However, the data is stored on the device for 15 days and can be synced the next day. Please follow the steps to resolve the issue- Try to clear the app data & cache, reinstall the app & check. Also, make sure that the device is connected to the internet. If nothing works, please write to customer.support@coveiot.com, along with an error screenshot if any & we will connect with you immediately on this. Thanks.
Why donโt you add notifications for this watch.
***Huge battery drain with band compare to other bands. WASTED!!
Response from developer
Hi Rafiq, That's not good to hear! This, not the experience that we want you to have with us. Please let us know after charging the band till how much time the battery backup lasts. So, that we can check & assist you further. Kindly write to us at customer.support@coveiot.com and we will connect with you immediately on this. Thank you for your suggestions! We appreciate your feedback, we will share this concern with our product team, and we will try to implement and improve the feature in the future on our upcoming products. Thanks.
Data not showing in past dates
Response from developer
Hi Ajay, We regret for the inconvenience caused to you. To help you to resolve the issue please follow the steps- 1) Please make sure that after performing any activity you should sync you band with the app to fetch the data then only your data will be stored in the application. 2) You can able to see the steps data in the app under the tab 'Fitness' you can select the dates and you can able see the steps you have achieved. 3) Make sure your phone Bluetooth and location should be turned ON and the band should be connected. If still the issue not resolved kindly write to us at customer.support@coveiot.com along with your contact details. So, that we will connect with you immediately on this. Thanks.
It is a good app. I like it.
Response from developer
Dear User, Thank you so much for the insightful review! We're glad you are enjoying the app, and appreciate the 5-star rating! Keep using our app. Thanks.
Itโs not syncing data properly
Can you please release next update
Response from developer
Hi Shivasangeeth, We are sorry about the unpleasant experience you had with our app. To help with your concern, try to uninstall & install the app & check. Make sure that the band should be updated to the latest firmware version. The latest firmware version is v1.19.45nn. If nothing works please write to customer.support@coveiot.com and we will connect with you immediately on this. Thanks.

