Sfax - HIPAA-Secure Faxing appears to be a legitimate app. The AppsHunter Legitimacy Score for Sfax is 80 out of 100 points across 7 verification signals from App Store and developer data.

Sfax User Reviews

Name: Sfax - HIPAA-Secure Faxing
Rating: 1.4 (43 reviews)

Sfax - HIPAA-Secure Faxing

Consensus Cloud Solutions LLC

💼 Business

🏥 Medical

Customer Experience

Positive experience0.0% of reviews

Neutral0.0% of reviews

Negative experience100.0% of reviews

~ Based on 28 written reviews from the US App Store.

Is Sfax Safe?

Sfax - HIPAA-Secure Faxing does not appear safe based on available data. AppsHunter Safety Score for Sfax is 41/100.

This assessment is based on 43 user ratings, with an App Store average of 1.4/5.

Safety Analysis

4.7% of ratings point to a safe experience

4.7% of ratings suggest some concerns

90.7% of ratings point to a risky experience

~ Based on 43 App Store ratings for Sfax.

Is Sfax Legit?

Sfax - HIPAA-Secure Faxing appears to be a legitimate app. AppsHunter Legitimacy Score for Sfax is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

DO NOT buy THIS Service

This app should no longer be available as the server it is no longer functional.

Traveling blossom

2 years ago

Response from developer

Hello Traveling blossom. We would be happy to assist you in troubleshooting your account, please feel free to message us at socialsupport@sfax.com and we would be happy to assist! ^RA

Unusable! Don’t waste your time downloading this app

No point in downloading this App- as soon as you log in and go to your inbox the app crashes!!!! Again and again and again! Don’t waste your time

WMISFHTLAR

5 years ago

Response from developer

Hello @WMISFHTLAR. This is not the experience that we wish you to have. I would advise you to uninstall the app, ensure that you have the most up to date OS version then do a hard reset on your device by turning it off for at least 10 seconds and turn it back on and reinstall the app. Should you require further assistance, please do not hesitate to contact us at support@sfax.j2.com or ottawasocial@j2.com and we would be happy to assist! Thanks again, ^RA

App keeps crashing

Web version works great and allows you to save frequently faxes documents however the app for iOS keeps crashing with no updates to fix the issue

Ctekin

5 years ago

Response from developer

Hello @Ctekin. This is not the experience that we wish you to have. We would recommend you to uninstall the app and ensure that you have the most current device OS installed on your device. Once confirmed, turn off your device for at least 10 seconds. Turn on your device and reinstall the app from the App store. Should you require further assistance, please do not hesitate to contact us at support@sfax.j2.com or ottawasocial@j2.com and we would be happy to assist! Thank you, ^RA

Do not use this service

My company started using SFax 3 years ago and they were great until they were acquired by another company (efax maybe? I don’t know). Now their service is terrible. Their app on android and Apple is terrible. It is unreliable and doesn’t work half the time. Their customer service is nonexistent, and if you finally reach someone, they can’t fix the problem and tell you to wait a few days and try again.

If I could switch away from Sfax I would, but they have my business fax number tied down and I cannot port it away from them.

zellepe

6 years ago

Received faxes

Can not open faxes received. Every time I click on the the link to view the faxes I received it boots me out of the app. I tried to delete and reinstall as well as reboot by iPad. Now I have to call the office have them open the fax and email it to me for view. Anyone know how to fix this

Denekey

6 years ago

Response from developer

Hello @Denekey , this is not the experience we wish for you to have. We will be happy to look into this matter for you, please contact our Support Team at 1-877-493-1015 or send us an e-mail at support@sfax.j2.com. Thank you kindly, ^DH

App Keeps crashing, website doesn’t work w/mobile devices

I have been using Sfax for years. The app was always great but no longer works. It crashes when accessing anything received. It can only send out faxes. The website does not work on mobile devices either. The menu takes up half the screen and you’re unable to see anything useful from the faxes. PLEASE FIX THIS APP! I pay a good amount for it every year and have been unable to use it for almost a year.

Jumbo qi

6 years ago

Response from developer

Hello @Kim-Boldrini , this is not the experience we wish for you to have. We will be happy to look into this matter for you, please contact our Support Team at 1-877-493-1015 or send us an e-mail at support@sfax.j2.com. Thank you kindly, ^DH

Terrible

Unreliable. Force closes. Im using the web interface temporarily. Support non existent. For a medical based fax service they have regressed. Not sure why but seriously considering moving away.

Rgor2017

6 years ago

Response from developer

Hello @Rgor2017 , this is not the experience we wish for you to have. We will be happy to look into this matter for you, please contact our Support Team at 1-877-493-1015 or send us an e-mail at support@sfax.j2.com. Thank you kindly, ^DH

Too many issues

To be a business app Sfax is very basic and has too many bugs. When opening now on phone it now crashes. I have to open from a browser. Sometimes I can get in app on phone but when I go to my name it crashes. I was told to delete all saved faxes through a desktop browser and it would allow phone to access the app. Worked then quickly returned to original problem. 😤

CL Cnslg

6 years ago

Response from developer

Hello @CL Cnslg, this is not the experience we wish for you to have. We will be happy to look into this matter for you, please contact our Support Team at 1-877-493-1015 or send us an e-mail at support@sfax.j2.com. Thank you kindly, ^DH

Crash crash crash

This app is horrible while using mobile. I check my SFax app several times a day as I am on the road a lot, and receive medical orders many times throughout the day. It’s a coin toss on whether it is going to crash or not. Very unreliable app. I wish our company used a different fax service. Stay away.

khahn

6 years ago

Response from developer

Hello @khahn, this is not the experience we wish for you to have. We will be happy to look into this matter for you, please contact our Support Team at 1-877-493-1015 or send us an e-mail at support@sfax.j2.com. Thank you kindly, ^DH

Faxed

App keeps kicking me out. Talked to coworker and he stated he was having the same problems. Web based works fine.

faxedup

7 years ago

Scam

Canceled service numerous times since it didn’t work and they still charged me needed to contest credit card charge. Apple should remove them from the App Store they are a scam based on my experience and the reviews. Come on.

Tony1626

7 years ago

Response from developer

Hello @Tony1626, this is not the experience we wish for you to have. We will be happy to look into this matter for you, please contact our Support Team at 1-877-493-1015 or send us an e-mail at support@sfax.j2.com. Thank you kindly, ^AO

App Crashes! Good luck using it on your phone!

The app crashes when you check your inbox. This bug hasn’t been fixed in months. I use Sfax for work and this glitch makes it hard to work unless I have my laptop at all times. Please fix the bugs!!

searchpartyinc

7 years ago

Response from developer

Hello @searchpartyinc , this is not the experience we wish for you to have. If you can log in successfully to the App, please try clearing your browsing history in your phone Settings and power off your device for a minimum of 10 seconds prior to turning it back on. Once back on, please try logging back into the App. If the issue is still happening, please proceed by uninstalling and reinstalling the App from the App store. We will be happy to assist you further, should these suggestions not resolve the issue by having you contact our Support Team at 1-877-493-1015 or sending us an e-mail at support@sfax.j2.com. Thank you kindly, ^AO

No support

Impossible to trouble shoot being locked out of my account. Wasn’t able to get any response from customer support and the forgot password feature wasn’t working - the error message displayed the need to contact support with no information on how to contact a support person.

1980Bro

7 years ago

Response from developer

Hello @1980Bro, this is not the experience we wish for you to have. We will be happy to assist you further, please contact our Support Team at 1-877-493-1015 or sending us an e-mail at support@sfax.j2.com. Thank you kindly, ^AO

Not working with new update

Great until now. Unable to open the app on my iPhone X. Will change providers if fix is not implemented soon

ElkinsLovett

7 years ago

Response from developer

Hello @ElkinsLovett, this is not the experience we wish for you to have. Please verify if you can log onto the secure website portal at https://app.sfaxme.com. If you can log in successfully, then please try clearing your browsing history in your phone Settings and power off your device for a minimum of 10 seconds prior to turning it back on. Once back on, please try logging back into the App. If this is still not allowing you access solely on the App, please proceed by uninstalling and reinstalling the App from the App store? We will be happy to assist you further, should these suggestions not resolve the issue by having you contact our Support Team at 1-877-493-1015 or sending us an e-mail at support@sfax.j2.com. Thank you kindly, ^FM

Went from good to very bad

I have been a subscriber for over two years. The service initially was ok. The UI has always been bad. However they recently raised their prices and no updates to the app have been made. Oh yes, an update that now makes it impossible for the app to open on iPhone XS Max. I’m exploring other options and most likely will cancel my service with this company.

Edrd001

7 years ago

Reboot

I keep trying to view faxes in the app and every time I click the inbox the app closes. It’s driving me insane.

renee10169

7 years ago

Can not open app any longer

This app will no longer even open. Needs update

Schlichaa

7 years ago

Crashes

Crashes every time I try to open a fax. Which was the whole point of my downloading the app.

Tchemp

7 years ago

Not been working well

The faxes take. A long time to go through and often end up failing!

Mother Goose, Jr

7 years ago

Ap rarely works to view inbox

I love being able to send and receive secure faxes digitally but I am on the run and often need this to work over iOS instead of just on the laptop. Over the past year, for whatever reason trying to open my inbox crashes the ap. There will be a brief update that fixes this, then when another iOS update occurs, it will take another 6 months for sFax to update theirs as well and during that time the inbox will continue to crash the ap. I have reported this in the past. The cycle continues and the delay in repairs is quite lengthy. The web service is worthwhile. The ap is not functional.

RleePT