очень плохо, честно
ну прям очень плохо
THE WORST CUSTOMER SERVICE EVER!
SINCE THE END OF MAY, AFTER ONE OF THE APP UPDATES, SHEDEVRUM HAS STOPPED WORKING PROPERLY FOR ME. I CAN NO LONGER PUBLISH CLIPS THE WAY I COULD BEFORE, AND WITH EACH UPDATE THE SITUATION ONLY GETS WORSE.
FOR MORE THAN 2 MONTHS, SUPPORT HAS FAILED TO RESOLVE THIS ISSUE. INSTEAD OF PROVIDING A SOLUTION, I KEEP RECEIVING THE SAME AUTOMATED REPLIES, REQUESTS TO REPEAT TROUBLESHOOTING STEPS THAT I HAVE ALREADY COMPLETED COUNTLESS TIMES. THE SUPPORT TEAM OFTEN DOESN’T EVEN READ WHAT I ACTUALLY WROTE BEFORE RESPONDING.
YESTERDAY ONE OF MY CLIPS HAVE BEEN HIDDEN FROM OTHER USERS WITHOUT ANY EXPLANATION. NOW I’M BEING TOLD TO WAIT 3–10 DAYS FOR MODERATION, EVEN THOUGH IN PREVIOUS CASES SIMILAR REVIEWS WERE COMPLETED WITHIN JUST A FEW HOURS. AFTER 10 DAYS, THE CLIP HAS ALREADY LOST ITS RELEVANCE.
THIS IS COMPLETELY UNACCEPTABLE CUSTOMER SERVICE, ESPECIALLY FOR A PAID PRO SUBSCRIPTION.
AFTER THE JULY 4th HOLIDAY WEEKEND, I WILL BE PROVIDING APPLE WITH THE COMPLETE RECORD OF MY CORRESPONDENCE WITH SHEDEVRUM SUPPORT. I BELIEVE APPLE SHOULD SEE HOW AMERICAN CUSTOMERS ARE BEING TREATED AND HOW A SERIOUS TECHNICAL PROBLEM HAS BEEN IGNORED FOR MORE THAN TWO MONTH
Response from developer
We'd love to give you a detailed response, but messages here are limited to 350 characters. Please email us at shedevrum@support.yandex.ru so we can give you more thorough answers to your questions.
За что плачу деньги?
Не всё нравится
Фигня
NO SUPPORT, NO SOLUTION
PUBLISHING CLIPS WITH A LARGER NUMBER OF VIDEOS HAS BECOME EXTREMELY UNRELIABLE. THE SAME CLIP MAY FAIL OVER AND OVER AGAIN DURING PUBLISHING WITH NETWORK OR SERVER ERRORS BEFORE FINALLY WORKING AFTER COUNTLESS ATTEMPTS.
SUPPORT DOES NOT SOLVE THE PROBLEM. NOW THEY DO NOT EVEN RESPOND TO NEW REPORTS OR PROVIDE TICKET NUMBERS.
I REPORTED THIS ISSUE MANY TIMES, PROVIDED MULTIPLE TICKET NUMBERS, AND STILL HAVE NO REAL ANSWERS, NO STATUS UPDATES, AND NO SOLUTION.
PAYING CUSTOMERS DESERVE BETTER THAN COMPLETE SILENCE.
CLIP PUBLISHING PROBLEM STILL NOT RESOLVED
I PAY FOR A PRO SUBSCRIPTION, YET FOR ALMOST A MONTH I HAVE BEEN UNABLE TO
RELIABLY CREATE AND PUBLISH CLIPS.!! I HAVE REPORTED THE SAME PROBLEM MANY TIMES AND OPENED MULTIPLE SUPPORT TICKETS, BUT NOTHING HAS BEEN FIXED!!! MOST
FOLLOW-UP MESSAGES GO UNANSWERED, AND NO REAL SOLUTION IS PROVIDED!!! VERY DISAPPOINTING EXPERIENCE FOR A PAYING
CUSTOMER!!!
Да уж
То есть если я хочу оживить фото подписав «сделай, будто бы лошадь хочет съесть мальчика а он убегает» мне сразу же прилетают правила платформы, а то что сидящие в этом приложении пдф личности, где на секундочку есть дети, так все нормально, такой контент поощряется донатом и всплывает в ленте рекомендаций. Неоднократно уже были отправлены жалобы на подобные аккаунты. Профиксите это🙏
Отстой
Still not fixed
Не всё нравится
Двжвж❤️
Прикольна
После
До какого то времени можно было что то делать, но сейчас- нет
Huh?
Боже это самое лучшее предложение которое когда либо видела!!
Amazing AI Artwork App
Response from developer
Стараемся для вас и очень рады, что вы это цените 😉
Super fun!
Great App but…
Response from developer
Without additional information, we will not be able to understand the situation and help. Please tell us in more detail what you didn’t like and describe the shortcomings of the image. Please send the exact text of your request.
