What’s the deal!?
I have been paying mo that for a subscription since 2017 and just realized it didn’t tack any of my miles for 2025 or 2026 so far! I tried logging out and now it says “error” when I try to log back in or when I say “forgot password” won’t let me do anything. Won’t send my messages to the chat and the emails I send come back as non existent email! I want my money back!!!!
Show more
Awful- need a refund
Used this for years. Tracked my miles with zero issues. This year nothing is tracked and it won’t save my expenses. Paid the annual fee and there is no one to contact. No website and emails are returned as undeliverable.
App off
Need a trouble shoot
Sign up error
Not able to sign up shows error again and again
Avoid
It appears that their system crashed & they lost all of their customer’s data (my data) for 2024.
They were quiet about this until tax time when costumers would be needing to access their mileage records. Then they put out strange messages, & upon investigation their website said that customer mileage data would not be recorded after 12/31/24 despite the fact that they charged my CC in April 2024.
Like a chameleon, it appears that they just reopened under a new name, Simple Mileage Tracker, identical software.
Tax records for 2024 were lost. No honesty. No apology.
They were quiet about this until tax time when costumers would be needing to access their mileage records. Then they put out strange messages, & upon investigation their website said that customer mileage data would not be recorded after 12/31/24 despite the fact that they charged my CC in April 2024.
Like a chameleon, it appears that they just reopened under a new name, Simple Mileage Tracker, identical software.
Tax records for 2024 were lost. No honesty. No apology.
Show more
For Uber Drivers
Excellent way to keep track of your Uber miles while driving for Uber Highly Recommend for your taxes
Stopped working
Just in time for tax season! Great thanks for suckering me in to being a premium member then not answering my chats. And losing all my mileage records. Such a horrible disappointment.
Stole money from me
They canceled their services in January without notifying any of their subscribers. I only found out when I inquired as to why my mileage tracker had stopped working. I paid for services through June 18 and they refuse to refund me for the 6 months I’m not receiving services. Pure theft.
Stopped working
I’ve had this app for 3 years and it stopped working on dec 2024. I’ve deleted the app redownload it and nothing. It stays at mileage stopped tracking and I have the premium subscription. Emailed support and no response in weeks
No longer works
App no longer tracks mileage…thought it was that I hadn’t updated my iOS but tried after update and still isn’t working. Tried reaching out to support and no response.
No Support At All - Randomly Stopped Working
App randomly stopped tracking my mileage. I paid, have it updated, and didn’t change any settings. There is no reason for it to randomly stop. I have emailed support TWICE and they have not responded in a week. I will have to get a different app now because this app DOESN’T WORK AT ALL.
Shutting down!!!
Had SherpaShare for a couple of years this last week wondered why it wasn’t working, just got a message saying they shut down I didn’t even know. Wondering if we’re getting a refund for what we paid for.
Mileage tracker
The mileage tracker never works.
Best mileage app don’t know why is not mainstream
This mileage app is one of the best mileage app that I ever had. it is easy to use an easy categorize everything that is possible. I totally recommended and I wish this app and the development team will skyrocket since this is a really good app.
Mileage tracking
Mileage tracking isn’t working…I just paid for a subscription and it’s not working.
Difficult to cancel
Does not seem like there is a way to cancel.
Tracking too late
It’s around an hour behind from when I stop driving
Impossible to cancel
No customer service impossible to cancel during trial. It’s a functioning app made just to bill people recurring. I’ve never wanted to give an app zero stars but they get that too bad you have to give 1 star.
Unknown “Error” with No Support
I have been using this app for a few months, and it tracks mileage very well. However, I constantly get an “Error” message with no elaboration/reasoning behind what the error is when entering expenses manually. I have attempted to contact support numerous times and they simply do not respond. I paid I believe $60+ for the year subscription, only to run into these strange problems with no help. I will likely need to change applications.
Show more
Prospective Users Beware:
You will pay this company money, whether you plan to or not. I have just neared the end of my "Free" 2-week trial period, and have yet to discover how to successfully Cancel my account. From what I can tell, you must pay them either the monthly fee (currently $5.99 per month as of July 2023), or the annual fee (currently $59.99 per year as of July 2023) in order to THEN have the ability to cancel your account AFTER you pay. And to be honest, I'm not yet certain that I will be able to "Cancel my renewal" (as they put it) even now that I have opted for the monthly subscription. Good Luck, You have been warned!
Show more
