Shift4 Workforce Management User Reviews

Name: Shift4 Workforce Management
Rating: 3.90566 (53 reviews)

Shift4 Workforce Management

Shift4 Corporation

💼 Business

📊 Productivity

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Terrible

Worst app ive ever used

Zurr1010

a year ago

Needs work

We were using 7shifts and it was user friendly for both staff and mgr
Workforce is very confusing for all of us

ciafstar

a year ago

No Owner/Manager Functionality

Pretty basic functionality. No way for an owner to simply check the schedule from a mobile device and verify shifts.

JeffS148

a year ago

Response from developer

Hi JeffS148, Thanks for the feedback. Mobile app offers both employees and managers the capability to view shifts and verify them. Please ensure the account you have logged in as has either Manager or Admin level role assigned to it. This way you can switch between your account between the employee or manager views. Shifts appear on the Mobile App for managers and employees once the schedule is published. Rotating the phone from portrait view to landscape view will also display the weekly schedule. Please get in touch with Workforce support if you need any help and apologies for the late response. Happy scheduling!

Low level efficiency

It’s missing a lot of integral functions. It seems to not be able to work with in charge. And frankly a lot of the presentation of the information is just not what owners and managers need. Both apps require a lot of searching and going through levels to get the information that you would need at first glance. And workforce, employees have constant issues trying to trade shifts, etc.

Novapizalova

a year ago

Response from developer

Hi there, thank you for sharing your thoughts — we really appreciate the candid feedback. We're actively working to improve both apps and make them more intuitive and useful for owners, managers, and employees alike. To help us better understand your specific needs and pain points, please reach out through the "Give Us Feedback" option under the profile icon in the app. Your input is incredibly valuable in shaping future updates, and we’d love to hear more about what would make the experience better for you and your team.

Missing functionality

As soon as you start using workforce you loose the staff tab on InCharge app and lose visibility of who’s on the clock. There is no auto update of attendance. You cannot prevent employees from requesting time off on certain busy days or have black out weeks. The chat is very primitive and has no emojis. You cannot update employees info and lighthouse employee phone nbr doesn’t sync .you can’t set up tip pooling for employees that get tips.

Trackerappreview

2 years ago

Response from developer

Hi there, thank you for your feedback! We're planning to add a live attendance view to the Workforce app, so you'll soon be able to see who’s on the clock in real time. To block off specific days and prevent employees from requesting time off, please use the Workforce desktop version via LBM. In the Scheduler tab, simply click on any date in the weekly view to mark it as unavailable for time off requests. Also, good news—tip pooling is on our roadmap as well!