Shop Chat: Search & Chat Shops

How to cancel a subscription on Shop Chat

How to cancel a subscription on your iPhone

Discover how to cancel a subscription through Apple or one purchased via an app on the App Store.

  • Open the Settings app.
  • Tap your name - "Apple Account, iCloud and more"
  • Settings
  • In the first section, tap Subscriptions.

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    Apple Account on iPhone
  • Select the Shop Chat subscription you want to cancel.

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    Apple Account subscriptions on iPhone
  • Tap to Cancel Subscription. You may need to scroll down to locate the Cancel Subscription button. If the button is missing or a red expiration message appears, the subscription has already been canceled.

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    Subscription screen on iPhone

Cancel a subscription on your Mac

  • Open the System Settings app.
  • Click your name - "Apple Account" in the top-right corner.
  • Click to "Media & Purchases" in the left-hand menu.

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    Settings
  • Click to the "Manage..." button next to "Subscriptions" in the left-hand menu.

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    Settings
  • Select the subscription you want to cancel. You may need to scroll down to locate the Cancel Subscription button. If the button is missing or a red expiration message appears, the subscription has already been canceled.

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    Settings
  • Click the "Cancel Subscription" button.

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    Settings

Unable to find the subscription you want to cancel?

  • If you member of family account, you need to contact your Parent or family account owner to cancel the subscription by following the steps above.

  • If the receipt lists another Apple Account you use, sign in to that account and follow the steps in this guide to cancel the subscription.

  • Consider contacting app support or visiting the developer's website for assistance.
    Follow by this link to discover the Shop Chat in the App Store.

    App Support

Shop Chat subscriptions

Intro Plan

50 messages + story feature with low search priority.

$0.991 Month

50 Messages

Fifty Marketing Messages.

$0.991 Month

100 Messages

One Hundred Marketing Messages.

$1.991 Month

Basic Plan

300 messages, story sharing & medium search priority.

$3.991 Month

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Three Hundred Marketing Messages.

$3.991 Month

1000 Messages

Thousand Marketing Messages.

$5.991 Month

Premium Plan

2200 messages, top visibility & expanded story reach.

$19.991 Month