Eats app
Non existent so could not order at all
QR code failure
They want children over 8 to have a QR code but have an app rated 17+. Terrible system
App not up to date
App hasn’t all the drinks and snacks etc that are available at the bar.
Good food great service
The food was good large portions and good variety. The waiting team are excellent with great attitudes and friendly smiles! Thank you all!
App not working
Gives time slots but no menus
Had to switch phones and use a different payment method
Literally had to use my partners phone and use a different card so that we could buy food…. After adding our items to the basket, then having to sign up we entered our bank details for it to fail 3 times, assuming it was our card we tried another… that did not work, we were told by staff that sometimes this happens with the app and to try a different phone. As soon as we switched phone it worked fine. Over 25minutes to order contactless is crazy
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Superb
My husband and I stayed here for 6 days with our daughter in law and two grandchildren. We had the best time ever! The food was perfect. The staff are an asset to Shorefield. Young George and Cory especially.
The entertainment was fab too. Emma and Kerry went above and beyond. Truly lovely ladies. The whole resort is spotless. Highly recommend. Thank you everyone 👏👏
The entertainment was fab too. Emma and Kerry went above and beyond. Truly lovely ladies. The whole resort is spotless. Highly recommend. Thank you everyone 👏👏
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Lovely food highly recommend
Really enjoyed the food and service, staff are really polite and helpful
Terrible app
Consistently failed to get an accurate location in the park and there were never any delivery slots available to chose. In short, it may work for getting food to your table in the tides but forget about using it to get food to your accommodation.
Rubbish app
Takes too long to order
Brilliant service
Absolutely brilliant service , was so easy to order. Great service
Mr Willder
Takes too long
Expensive
£3 for the smallest cup of coke. Bring your own drinks!
Shocking !
Rubbish !
Dissapointng
When the food arrived the driver said the ice cream had melted and spilt and she had done her best to tidy it up. I do not understand why the deserts were put on top of the hot food. So I had two melted ice creams and far from hot food. One of the meals was totally uneatable to the point I had to drive to a local takeaway. I complained via email and yet to have a reply I tried reception a few days later to be told someone would be in touch and yet no response. Very disappointed
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Waiting
Felt totally ignored
Very slow app
The app is very slow, only after trying 10 times I manage to pay my order, and I needed to change the hour of delivery 4 times
Final page blank
It started I’d really easy to order but the final page was blank for ages so I thought I’d done something wrong and went back a few times?
Also, it never asked for my caravan number top deliver top and the room isn’t in my name so it will be interesting to see if it arrives
Also, it never asked for my caravan number top deliver top and the room isn’t in my name so it will be interesting to see if it arrives
Discount!!!
No owner discount applied
Rewards not working
After setting up the new app and set up the new system. We followed the instructions by the letter and put the loyalty card number in the app. Even though we have done this the app is still not showing the reward.
I’m really not sure what to do to get our ambassador discount. Sort it out please!
I’m really not sure what to do to get our ambassador discount. Sort it out please!
