Update Needed
Response from developer
Hi there, sorry to hear you're running into trouble! Can you please reach out to us at help@shortmenu.com with the links this is happening to? We'd love to help!
The Best URL Shortening App
This isn’t worth it.
The app had been abandoned, there was no response from the owner, and I had an app I paid for that I couldn’t use.
Flash forward to today; it’s been updated with a new logo, and most features are locked behind a paywall. I paid for the full version once, and I did so because I don’t like subscription models.
Now I’d just like a refund. Who can help me with that?
Response from developer
Hi Valerio, We apologize for the trouble you’ve experienced with Short Menu. The issues you encountered with bugs and the lack of response are unacceptable, and we’re sorry that this was your experience. That’s not the case anymore, and we’re here to help. Regarding your refund request, we completely understand and will gladly assist you with that. Please reach out to us directly at help@shortmenu.com so we can help you get this sorted. As for the features you originally paid for, we want to reassure you that you still have access to them. We’re working hard to provide a smooth transition by ensuring that previously purchased features remain unlocked for users like yourself, despite the shift to a subscription model. Again, we apologize for the inconvenience and appreciate your understanding as we work to resolve this for you.
Still does not work
Response from developer
Hey inthesand, Thanks for getting back to me, and I’m really sorry to hear the update didn’t resolve the issue on your iPad. I completely understand your decision to move on to something else that fits your needs better. If you ever decide to give Short Menu another try, we’d be happy to look into this further – just reach out to me directly at help@shortmenu.com. Wishing you all the best with your new setup!
Greedy and Deceitful practices.
I paid for the short menu upgrade a few years ago. I didn't use their service I just used it with my own paid bitly subscription. They upgraded the app and now I can't use the app without paying them either $50 a year or $7 a month. Which I don't think an app that isn't even hosting my links should get.
The fact I have a "legacy" subscription and still can't use my bitly integration is quite annoying and honestly I never write reviews but I plan to post this here and on Reddit and everywhere I can. It's just greedy and honestly, deceitful.
I paid for the one time app upgrade and now they want more. Horrible.
Response from developer
Hi Chaospherenet, It seems that there is an issue with the current version you are using. Please contact us at help@shortmenu.com so we can look into why your Bitly integration is not functioning properly. All users who made a one-time purchase within the app before the introduction of subscriptions still have access to all their original purchases.
