Can't reset my password
I am having a hard time resetting my Silver Diner account password, it's been some time since I have used it and I would really like to reset it. I never get a email from my account email address to reset it, please fix this.
Doesn’t work!
Stupid - why have an APP if it doesn’t work
Be aware when using this app they add an automatic tip to pickup orders
As stated above they add an automatic tip to pickup orders. Not carhop or curbside, but pick up orders where you get out of your car and go into the store to get your order. Tip culture has gotten ridiculous, yes you can remove the tip, but I wouldn’t recommend that because that’s what I did and either out of spite, or because of lack of competence they didn’t include all the ingredients of my meal. I made sure to check that they included the utensils I asked for and the maple syrup I paid extra for, I didn’t think at a diner know for it’s food quality, I’d have to check the meal itself to ensure they included the sausage gravy, it mentioned and pictured containing. I checked the app for a resolution and it said contact the store. I’m already 13 miles and 28 minutes away from the store and not going back. Thanks for not including all the components of my meal and how about learn to do the bare minimum, like putting the whole meal in the bag before reaching your hand out for a tip.
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Steals tips
App adds a tip when you don’t.
Great app!
I’m not sure why there’s so many complaints but the app works perfectly fine for me…never had an issue. Yes my food did take a little longer with my most recent order, first one was fine, but that happens at any restaurant.
Why!!
The app is not allowing me to login. Although my password and login and password work online. Very frustrating.
The app is useless
I don’t know what changed, or when, but I used to be able to order food for delivery on this app. Now, whenever I try to check out, I get an error telling me I must first enter a delivery address. The trouble is, there is no place on the app to enter an address. I’ve looked under every menu and sub menu, I’ve even looked online. It isn’t possible. I tried changing my default restaurant but the save button is disabled. The entire app is completely unusable.
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Taking forever to download the app
Have app on iPhone, trying to download it to iPad. Was downloading very slowly, initially showed it would take 20 min, I've been waiting & now it shows it will take another 38 minutes to download. I have a great wifi connection & a new iPad so the problem must be w/the app. Not waiting an additional 40 minutes (that's what it shows now) for an app to download. Ridiculous, giving up.
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Plain doesn’t work
I tried several times to place the order and it kept telling me my token was invalidated. I would shut down the app open it back up and try again and still the same thing. Even if it did work, it would be disappointing because you can’t substitute anything like ask for gluten-free or dairy free substitutions like you can in the restaurant.
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Very slow online order processing! Kill the app and switch to DoorDash or Uber Eats!
I’ve tried using this app twice and the online orders are significantly delayed being processed to the restaurant. By the time I’m about to contact my credit card company to rescind or cancel the order a charge goes through and the restaurant receives the order more than an hour later! Waste of time.. Just kill this app and provide the full menu to another online deliver service!
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California Omelet
I ordered a California Omelet at the Cherry Hill location- curbside. When I arrived home, missing beans, sour cream and avocado which I paid extra for avocado. The omelet was overcooked, brown. I always patron, this location. Sad, money wasted.
Missing buttermilk pancake and eggs
Store offers and sells buttermilk pancake and eggs, but it is not on the app
Great food
Food is A1. Great customer service.
Our spot
Silver Diner is surely our favorite go to spot!! Whether it's brunch , dinner or a quick drink, we haven't missed yet!!
Sauce on the side
Please consider allowing special instructions for menu items.
Delivery from Silver Diner
Not so good. I placed an order and I never got it. I called the diner Ana the person I talked to couldn’t give me a refund
App not accurate
My pick up order said complete and I waited another 20 mins … the app should track the status like it does for door dash so people are not standing and crowding in an already busy restaurant waiting on pick up orders.
Issue with app
You have to be extremely careful when selecting delivery vs pickup. As they use a third party service for delivery (as almost all do), they can’t assist without calling the customer care line. Also, you must be sure to click “add to order” and verify that it adds. We order often from multiple places but I find this app to not be user friendly. It default to pickup and if you pay- you must call customer service to ask for a cancellation/refund. This is not an indictment on the store or the quality of product- this is simply stating that this app is horrible and the UX is underwhelming and problematic.
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Never get an order right
This restaurant is a complete hit or miss. The food can be good, but the service is terrible. Just placed an order on November 3 for three items. They left one of the three items completely out of the order and replaced a gluten-free bun with gluten-free bread without even contacting us to let know. I don’t know if it’s the management who can’t speak very good English or the workers who obviously don’t know how to read orders but avoid this store at all cost every time we think they’ve changed and try them again. They’re just as bad if not worse.
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Cold and saggy fries
I ordered online and got there within the 15minutes they said in App, the waiter said it wasn’t ready but would let me know as soon as my order came out. After 15 -20 more minutes I asked and sure enough it had been sitting there for at least 20 minutes, I should have requested a refund or for my order to be remade but didn’t want to wait another 20 minutes. My fries are cold, the turkey on my sandwich is also cold and the pita bread is saggy. Not sure will be ordering take out from there again.
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