Great and interesting App
Response from developer
Thank you very much for this, and for the five stars. Being usable out and about, with a piece in one hand and a phone in the other, is exactly what we were aiming for, so it is lovely to hear it works that way for you. We really appreciate you taking a moment to say so.
still a Waste of time
Response from developer
Thank you for the honest review, and we are sorry. Asking for money before you can see past the letter A is a fair thing to object to, and enough people have made the same point that we cannot treat it as a one off. The app has since been rebuilt from the ground up. Thank you for taking the time to tell us.
Great app love the setup
Response from developer
Thank you very much for the five stars, and for taking a moment to say so. A great deal of thought went into the layout, so hearing that the setup works for you is genuinely the nicest thing you could have told us. Happy hunting.
Not as expected
Response from developer
Thank you for the honest feedback, and we are sorry the app did not do what you bought it for. You were entirely right to expect date letters from a hallmark app. We are glad to say it has since been completely rebuilt, and it now includes a date-letter decoder that works in both directions: choose an assay office and a year to see the letter and its font, or type a letter and see every year and office it could belong to, across London, Birmingham, Sheffield, Edinburgh, Chester, Glasgow and Dublin. Thank you for telling us plainly what was missing; it is the reason it is there.
Not as expected
Tweaks
Response from developer
Thank you for coming back to the app after that, and for the very kind words. Losing full access while you were still paying for it should never have happened, and we are sorry it drove you away for a year. If it ever happens again, open More and tap Restore Purchases, and if that does not fix it write to us at SilverMarksApp.com and we will sort it out personally. We are genuinely grateful you gave it a second chance.
Please cancel my subscription
Response from developer
Thank you for writing, and we are sorry the charge was not clear before you downloaded. Subscriptions are managed by Apple rather than by us, so the quickest way to cancel is on your device: open Settings, tap your name at the top, then Subscriptions, and cancel from there. For a refund, Apple handles those at reportaproblem.apple.com. If anything is still wrong afterwards, please write to us at SilverMarksApp.com and we will help. Thank you for your patience.
I paid but wouldnt let me in
Response from developer
Thank you for reporting this, and we are sorry. Paying and then still being locked to the letter A is the worst possible outcome and entirely our fault. Open More and tap Restore Purchases, which brings back a previous unlock; if that does not release it, please write to us at SilverMarksApp.com and we will fix your account directly. Thank you for taking the time to tell us.
No year marks!
Response from developer
Thank you for saying what was missing, and you were completely right to expect it. We are glad to say the app has since been rebuilt and now includes a date-letter decoder that works in both directions, along with assay office coverage for London, Birmingham, Sheffield, Edinburgh, Chester, Glasgow and Dublin: pick an office and a year to see the letter and its font, or type a letter and see every year and office it could belong to. Your review is a large part of why it is there. Thank you.
Useless
Response from developer
Thank you for the review, and we are sorry the app was not useful to you. If you have a moment, we would genuinely like to know what you were trying to look up when it let you down, because that is the only way we can fix it. SilverMarksApp.com reaches us directly. The app has since been completely rebuilt, so it may well be worth another look. Either way, thank you for taking the time.
Great and interesting App
Liar and a cheat
Response from developer
Thank you for laying this out so precisely, with the date and the price, and we are sorry. Buying a full unlock and later finding it gone is indefensible, and you were right to be angry about it. Please open More and tap Restore Purchases, which is built to bring back exactly that kind of previous unlock. If it does not restore, write to us at SilverMarksApp.com with the purchase date you quoted here and we will put it right rather than ask you to pay twice. Thank you for giving us the chance to fix it.
I’ve lost my subscription
why should I pay again!!!
Response from developer
Thank you for persisting, and we are sorry twice over: once for asking you to pay for something you had already bought, and once for making it hard to reach us. Both are our fault. Please open More and tap Restore Purchases, which brings back a previous unlock, and if that does not work write to us at SilverMarksApp.com, which is read properly now. We are grateful you were pleased to see the app back, and sorry it greeted you like that.
I’ve lost my subscription
My go to app for jewelry research
Response from developer
Thank you so much for this. Saving you the internet rabbit hole when you are trying to price a piece is precisely the job we wanted the app to do, so hearing that it does is the best feedback we could get. We are very grateful you took the time to write it.
Poor
Not a great search engine
It is not user friendly
Response from developer
Thank you for the honest feedback, and we are sorry the app was hard to get on with. That is a fair criticism and we would rather hear it than not. It has since been completely rebuilt, with search by maker, a date-letter decoder and photo matching all reachable from the first screen, so it is worth another look if you are willing. If it still gets in your way, please tell us at SilverMarksApp.com. Thank you.
Full unlock in app purchase not available
Response from developer
Thank you for reporting this, and we are sorry. Advertising a single purchase that then refuses to complete is a genuine failure and you were right to flag it. If the purchase did go through, open More and tap Restore Purchases to bring it back. If it never completed, please write to us at SilverMarksApp.com and we will look at what happened. We appreciate you taking the time to be specific about it.
