Software great, app useless
The actual software is fantastic and saves hundreds of hours on social for our businesses, but this app is horrific. It would make more sense to not have an app than to have an app that is so slow, clunky and useless. For a software aimed at digital and social marketers, you’d think they’d create a successful app that would allow marketers to be able to work on the go whilst not having to be attached to a computer - wrong. Throw this app in the bin.
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Can’t CANCEL
I signed up for the free trial and I never had time to use it. after discovering I was being charged $89/month I immediately tried to cancel. That was 3 weeks and ANOTHER $89 charge and now the app wont even send my chat request. THERE IS NO PAUSE BUTTON as promised. You can’t just cancel because it routes you to a chat and they run you around until you get frustrated. Im going to have to change my credit card number. DO NOT SIGN UP!!!!!!!!!
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Great scheduling tool
Sked makes my life so much easier 🙏🙏
Not stable
My work has made the switch to Sked, and I must say the app is very very unreliable! I can’t even upload a 15 second reel without the post failing. Not. Good. Enough.
Rarely worked for me
The app barely worked for me. The desktop version was ok, but my posts would often get rejected. I worked with Sked to troubleshoot, but the problem would happen too often. I asked for a prorated refund 4 times throughout the year, but they said their policy was not to refund. I was willing to pay for the months I “tried” to use it. So since they wouldn’t refund me, I kept trying. I finally canceled my account 2 months before the renewal date and went with another scheduling program. I paid about $250 upfront for the year. Sad to waste the money on something that barely worked for me.
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Lot of promises; little delivery
“We’ll post your carousels for you”
“Well post feed photos for you”
“Edit stories right in the app”
None of these things work. In the first two weeks I’ve had a carousel go out that was cropped and zoomed and unreadable; a post that was delayed from schedule by an hour; and if I try to edit stories for posting in the app the photo editor says “loading” and doesn’t ever let me edit the photo
And for $25 a month or whatever. Horribly unprofessional for that money
“Well post feed photos for you”
“Edit stories right in the app”
None of these things work. In the first two weeks I’ve had a carousel go out that was cropped and zoomed and unreadable; a post that was delayed from schedule by an hour; and if I try to edit stories for posting in the app the photo editor says “loading” and doesn’t ever let me edit the photo
And for $25 a month or whatever. Horribly unprofessional for that money
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Limited features on the app compared to website
I signed up with SKED after using their amazing website- the UI is great, easy to use, great features and amazing customer support. But the app is very poor. The UI looks out dated, there is no option to add saved hashtag categories which is a huge important function for mobile, which means if I need to schedule my posts I need use a computer. Love the website but the app is a no for me unfortunately.
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It won’t let me create an account.
I’ve tried everything when joining, but it’s only asking me to login. Please fix this!
Editor not working
Friends, can you check image editor of the app please? When edit is clicked on image to be posted as a story in the app, a new editor window shows and it keeps saying loading forever. I tried in 2 different phones and thee same. Both were late model iphones.
Response from developer
Hi Jamesw333 - do you mind sharing an example with our support team here so that we can reproduce? We've tried to re-create this issue with the editor but can't, perhaps it is something to do with the particular files that are being edited? You can contact our team at hi@skedsocial.com and we'd love to help. Thanks Team Sked
Difficult to use on phone / tablet
Can’t use features off the phone. Can tag product or people.
Needs an easier way to switch between accounts
I wish there was an easier way to switch between multiple accounts. I have to log out and log in again each time. I also don’t recieve notifications for the one I’m not logged in to. This goes for the web version too. Please fix this! Otherwise it is a great tool!
Response from developer
Hi there! That's an interesting question -- Sked isn't really designed for customers to have multiple Sked logins (instead it's designed for customers to manage a number of accounts under the one Sked login). Maybe reach out to our support (hi@skedsocial.com) and let us know what accounts you're managing and we may be able to suggest a better way to combine / aggregate them into one account. In terms of notifications this is a limit of how Apple's notifications registration system works - we register your device under a single Sked account rather than the device itself. Thanks
Great concept, some bugs still
Really love the app but some kind of bug makes it so opening the photo editor crashes the app half the time. Hope that gets fixed soon so I can change this to a 5-star review!
Response from developer
Hi there! Sorry to hear about this, definitely not what Sked is about! Do you mind reaching out to our support and providing one of the images you're having trouble editing? We'd love to test this and work out what might be happening.
Nice idea
I’ve been attempting to use this platform for about a month now and it has honestly been more trouble than it’s worth. Issues loading, posts not being posted on time, etc. I’ve tried on my phone, iPad, and computer. It’s actually costing me more time and effort than just taking tile to post on each platform several times manually
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What the?
I open the app, and can’t get past a generic sign in page with no way to sign up for the first time.
Finally figured out that if I tap “forgot password” I can get to another generic page that suggest in some form to sign up for a free trial.... started to...then website glitches and chooses a payment plan I don’t want. I try to go back, but nothing. I try to change this, it won’t let me.
I had similar issues with the website when trying to read through plans my laptop.
Anyways, I start over and log back in and it takes me straight back to the page with the $75/m fee that can’t be changed.
This website is not mobile friendly. Hardly optimized and needs serious bugs fixed.
Finally figured out that if I tap “forgot password” I can get to another generic page that suggest in some form to sign up for a free trial.... started to...then website glitches and chooses a payment plan I don’t want. I try to go back, but nothing. I try to change this, it won’t let me.
I had similar issues with the website when trying to read through plans my laptop.
Anyways, I start over and log back in and it takes me straight back to the page with the $75/m fee that can’t be changed.
This website is not mobile friendly. Hardly optimized and needs serious bugs fixed.
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No tag template feature on cell version?
Pc app and cell app is very much different. So limited on cell app😢
Sub-par software, less than stellar service
I turned to Sked because it promised auto-post for video carousels. However, it changes the colour gradients of my video posts. When I contacted customer service they weren’t particularly responsive. Nevertheless, when I use other services such as Later or Preppr I don’t have this problem at all. I notified Sked of this problem on the 17th Aug and signed up for the service on 11th Aug. Customer service then took over a week to get back to me with no way forward to solve the issue. When I requested a refund as I am unable to use the service, I was told that I needed to have raised the issue within “7 days of signing up”. My advice - don’t wait for customer service to assist you in any way and if you’re going to pay for scheduling software, skip this one and try another service.
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Almost, but not quite.
I have tried out so many different scheduling services for Instagram, and I thought I’d hit a home run at last. The customer service is STELLAR, and there are tons of great and useful features. But it’s a dealbreaker for me that I can’t schedule posts closer together than 15 minutes. I do sales posts for new items, and I need them to go live back to back. My customers do not want to sit and wait for 20 posts that come in at a slow 15-minute interval. Customer service explained that there’s a workaround of doing story chains, but that won’t for me and, I assume, many others who do item posts, because people need to see when an item is claimed. Since this was the main reason I need a scheduling service, I think I’ll have to end my time with Sked, sadly. If they ever fix this, I’ll be back! If you don’t need that option, then Sked might be the answer you’ve been looking for.
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FIXED! Full res video for stories!
Update: thanks to some seriously fast magic by the Sked team, I’m thrilled to report that I can post my full res videos to Instagram stories. This is a mission critical feature that now makes Sked a mission critical tool in my social media strategy.
Thank you, Sked, for a great app and service, and for backing it up with great support.
(Old post: Sked seems unable to use my phone’s native 1080x1920 videos and instead slurps up the low res 320x568 version. I have tested this against multiple iPhone models.)
Thank you, Sked, for a great app and service, and for backing it up with great support.
(Old post: Sked seems unable to use my phone’s native 1080x1920 videos and instead slurps up the low res 320x568 version. I have tested this against multiple iPhone models.)
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Response from developer
Edit: This is fixed in v2020.7! Please try it out. I understand that support was able to get in touch and help you out with your questions! As for the issue with low resolution - our team has just put out a new update to the app that's waiting for review that fixes this and makes sure it's the highest quality :) Thanks for letting us know! We'll let you know once it's out.
Finally found a great social media scheduler!
I was starting to get a little frustrated after trying some other products for scheduling social media content. Maybe they just weren’t the right fit. Sked Social has been great. No glitches. Great interface. I love the Planner that shows you your scheduled feed. Yay!
Response from developer
We're glad you like it! Thanks so much for the feedback!
Can’t use the app
When opening the app, the page I’m taken to is the sign in page. I don’t have a login and there’s no ‘sign up’ option to choose. So I try logging in anyway and the only thing that changes is ‘forgot password’ shows but there’s no point in clicking it if I don’t have a login
