SketchUp Reviews: Is It Legit?

Customer Experience

Positive experience37.0% of reviews
Neutral6.4% of reviews
Negative experience56.5% of reviews

~ Based on 1,677 written reviews from the US App Store.

What users say about SketchUp

Is SketchUp Safe?

SketchUp - 3D Modeling appears safe based on user ratings. AppsHunter Safety Score for SketchUp is 90/100.

This assessment is based on 17,929 user ratings, with an App Store average of 4.5/5.

Safety Analysis

86.5% of ratings point to a safe experience
3.1% of ratings suggest some concerns
10.4% of ratings point to a risky experience

~ Based on 17,929 App Store ratings for SketchUp.

Is SketchUp Legit?

SketchUp - 3D Modeling appears to be a legitimate app. AppsHunter Legitimacy Score for SketchUp is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Fraudulent

I purchased this app and it didn’t work for me so I cancelled it within the approved timeframe and received a cancellation email. They continually keep trying to charge me $129. Be very cautious with this app.

Wtf

I’ve been paying for this app monthly for 2-ish years and have hundreds, maybe thousands of hours of work on it. It was glitchy today so I came to the app store to update. After update I can’t get in. Tried numerous times, on app and online. Updated password and used code. Still can’t get in. Clicked on “App support” here, and it took me to a page that said “We are sorry, but you do not have access to support cases.
Please contact your organization's administrator for more information.” 1 star is lowest I can do and it’s because I can’t access my account. Get me back in asap and that approval will probably increase.
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No serial or license number

I have been trying to get in touch with this company for over 3 weeks now I have not heard back from them I’m unable to log into my account or even able to find a serial or license number this website used to be good now they are in a huge black hole and I’m unable to find the projects I have created the app keeps on crashing I have lost lots of models
Absolutely HORRIBLE APP I’ve been saving my projects and when I logged out and deleted the app and when I logged back in all my projects were GONE
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No serial or license number

I have been trying to get in touch with this company for over 3 weeks now I have not heard back from them I’m unable to log into my account or even able to find a serial or license number this website used to be good now they are in a huge black hole and I’m unable to find the projects I have created the app keeps on crashing I have lost lots of models
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Perfect

The functionality and fluidity of the visuals and moving through the work is exactly what I was needing to review projects and provide useful feedback -- all from my phone!

Horrible

Ridículo. Na versao gratuita so deixa abrir arquivos para vizualizar! Não da nem pra mudar a unidade em metros

Оплата

Как внести деньги сейчас и не ждать пока истечет пробный период?

Account charge

I canceled my subscription and it is still trying to charge my cards. I can’t contact support. Because it says I don’t have access. It says all my subscriptions are expired and yet it’s still trying to charge my cards. Will never use or recommend this to anybody because the trouble and irritation is not worth it.
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Aplicativo não está abrindo projetos mesmo no iPad Pro m4 de 2TB após a atualização para o iOS 27

Trimble falha absurdamente no suporte ao usuário, acredito que até hoje eles não tenham compreendido que o próprio programa é uma ferramenta de trabalho, e que portanto, não há espaço para essa lentidão em relação à correção de problemas.

For. How much it is you think it would work correctly

Program is super glitchy. Crashes lol the time, loses saved work(which. Has cost e hundreds inn downtime) You have too sign in the website every time so if you don’t have an internet connection it unusable. Very disappointing just waiting for something better to come out.

There are bugs that need fixing

Bug 1: Raster scene export does not stay true to the scale selected for the export. Bug 2: Hybrid mode exports a faulty scaled raster and a non faulty scaled vector as the same time which causes some sort of weird duplicated overlayed mismatch. Bug 3: sometimes when zooming out through objects or around object, it randomly zooms me out way too far to the point that I can’t even see my project anymore. Bug 4: when in a draw operation, after entering in numbers with a keyboard, if the user clicks control+z to exit the operation, the letter z shows up in the dimensions box and stays there till I click a different tool, when this happens, clicking any short cut key types the literal key’s letter into the dimensions box instead of grabbing the tool associated with the shortcut key. The user has to select a different tool without using shortcut keys to get the dimensions box to reset and make it work normally again until you click control + z again . I pay for this product, it’s annoying how many bugs I’ve had to deal with on this app. Do y’all even care about the customer to fix some of this bs? Update: more bugs. Sometimes when loading materials, the app crashes, then when i go back into the app, it tells me that it crashed and asks if i want to save my project, if i click save, it takes me back to an earlier save, if i don’t save, it also takes me back to an earlier save. This nonsense happens even after I’ve properly saved my project. It has wasted me a lot of time. This is a problem i had on my IPad Air M2 and now my IPad Pro M5 1TB with the extra ram. This happens sometimes even if i leave the app inactive for a little bit and come back to it. It’s so annoying.
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Pen & paper

It should not be this hard to access a simple drawing package constant requests to login ability the simple ability to share is removed to multi requests for admin rights and logins

Buy a pen & paper

No deja hacer nada

La instale y tiene unos diseños pre cargados pero a mí no me dejó crear ninguno nuevo… mejor la des instale

There are bugs that need fixing

Bug 1: Raster scene export does not stay true to the scale selected for the export. Bug 2: Hybrid mode exports a faulty scaled raster and a non faulty scaled vector as the same time which causes some sort of weird duplicated overlayed mismatch. Bug 3: sometimes when zooming out through objects or around object, it randomly zooms me out way too far to the point that I can’t even see my project anymore. Bug 4: when in a draw operation, after entering in numbers with a keyboard, if the user clicks control+z to exit the operation, the letter z shows up in the dimensions box and stays there till I click a different tool, when this happens, clicking any short cut key types the literal key’s letter into the dimensions box instead of grabbing the tool associated with the shortcut key. The user has to select a different tool without using shortcut keys to get the dimensions box to reset and make it work normally again until you click control + z again . I pay for this product, it’s annoying how many bugs I’ve had to deal with on this app. Do y’all even care about the customer to fix some of this bs?
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Very useful

Ez to use

z4lupa sobaki

This app is useless

Terrible

Not user friendly and it will not let you use anything unless you pay there ridiculous prices.
I wouldn’t recommend this app to anybody

Not allowing me to

Not allowing new projects to be created. I can’t open up new sessions. Confusing and annoying.

0,03 m no me deja se mete a escoger con el ratón o el lápiz

0,03 m no me deja se mete a escoger con el ratón o el lápiz se pone a subir y bajar numero

Rating: 4/5 stars

I’m a new user and how do I make my own art?