Stopped working
App stopped working after latest update. Can’t request any kind of quote.
Updated: No more hourly plan?
UPDATED REVIEW: The problem has been fixed. Changing to 5-stars.
Updated to version in 4/2024 and now when I click on the hourly plan, it goes to a blank white screen of death. I had to cancel my mission as a result. Closing app and restarting phone didn't help. They need to fix fast.
Updated to version in 4/2024 and now when I click on the hourly plan, it goes to a blank white screen of death. I had to cancel my mission as a result. Closing app and restarting phone didn't help. They need to fix fast.
Where is tech support?
This was a really good app and the recent update just stopped its use. I try to start the app and it goes to buying a year, month, or day use and it shuts down, even after relapsing the app and all the other ideas. I really needed the insurance. I try to let someone know by using store and since it was free, the support wouldn’t allow me to go any further. Let’s please fix this and a little support would be amazing. The fact that the store doesn’t let you file a quality issue is straight bull.
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Crashing makes it unusable
Every time I get on it crashes or freezes with the latest update. I tried to report the problem, but that’s not an option for this app in the App Store. I am completely unable to get hourly insurance because it is only offered on the app and the app is not working..
Verify users, HERES YOUR NEW APP!
This app is terrific. It’s actually a but cheaper at times for me and offers the same coverage. Highly recommend!
New Plans Not As Good - Pricing Higher
New plans do not cover as much as the old plans did and the pricing is higher. We used to get discounts for safe flying and that has been discontinued.
Tripled prices overnight
Service used to be good until they decided to triple prices overnight with minimal warning. AVOID
Easy and quick
Easy enough to sign up and get insured - I pray I NEVER have to make a claim.
No longer covers events
This app was great for years. In Feb 2023, the company started using another underwriter and excludes drones at events or around groups of people. This change has made the insurance essentially worthless to many. Deleting this app and moving to another provider.
Shameful
I own a drone services company. I was using SkyWatch for my insurance provider as a test run. Recently, I volunteered my time and one of my DJI Matrice 300s and one of my clients volunteered their Zenmuse H20T to search for the bodies of 3 children who fell into the Mississippi River in New Orleans. On the 6th of May, after helping to locate the bodies of the 14 year old girl and the 15 year old boy, I was searching the banks for the body of the 8 year old girl. Suddenly without any warning, someone took it upon themselves to shoot the drone down. The aircraft spun down and crashed in the waters of the Mississippi. I filed my claim with the SkyWatch and noticed that, for some reason, the H20T was not listed on the covered equipment. I do not recall ever removing the sensor from the covered insurance. It was owned by one of my best clients and I would never consider flying it without insurance. SkyWatch and Starr refused to cover it, leaving me holding the bag for an almost $15,000 sensor. What’s worse, it took them a week to get the funds to me. The very next day one of our ground search teams spotted the body of the 8 year old in the currents of the river. With the search team being separated by a canal and without the drone or water assets available in the area, we were unable to keep the body in sight and lost her. Last week, we had to make the very difficult decision to have to call off the search for the body of 8-year old Ally Berry-Wilson, who, when her older sister Brandy slipped and fell into the river, jumped in to try to save her. While I don’t blame SkyWatch and Starr for the children drowning or the shooting down of the drone, their refusals to cover the equipment and delays in distributing the funds caused us to not be able to get an aircraft in the air quickly and hindered our ability to bring closure to the families.
Fortunately, with the high profile of the incident, several local, national and international news organizations have been able to cover this incident and are very aware of the failures of our chosen insurance provider at the time. We will not be making the mistake of using SkyWatch or Starr ever again.
Fortunately, with the high profile of the incident, several local, national and international news organizations have been able to cover this incident and are very aware of the failures of our chosen insurance provider at the time. We will not be making the mistake of using SkyWatch or Starr ever again.
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What’s going on
Overall, it’s decent for what it provides you. Insurance. The design of the app is just odd though. It’s certainly not designed for an iPhone with the menus and words off the edges and corners of the screen. Must be from older generations of iPhones and stretched or something. It also has not been updated in a year, so I’m a little hesitant to continue service. Fortunately, Apple will soon require an update regardless.
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Sign up halted when app would not find my photos
Took me a long time to realize the app wanted me to add a profile picture but when I tried to, it could not locate my photos. iPhone13 Pro.
UX bug makes the app almost unusable
The menu and search buttons (necessary for precisely identifying a flight location) are so high up the screen (iPhone 13 Pro) that they collide with the battery, wifi and cell service icons, making it impossible to click them. Only sporadically will they actually work. I’m surprised this has been allowed to exist this way for so long.
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Amazing app
Super easy and quick for me to setup hourly drone insurance for a job with immediate sign up and certificates - awesome
Great drone insurance company
I’ve used SkyWatch.ai for my commercial drone work since 2020. Their hourly rate is so affordable for the part time drone operator
Drone Training School
The team is Very professional and helpful, highly recommended
Not simple enough
Not interested in downloading app. Why not just allow it on website. No QC and it didn’t even work when I tried in Ontario. Probably will be good in future.
Drone Insurance
Great option for short drone projects!
Easy to use.
Easy to use.
Almost “too easy”
As a first time user, I was a little doubtful that it was that simple. But when instantly had a proof of insurance to show a first time client, my anxiety quickly vanished. I was ready to concentrate on the job at hand!
Update fails on iPad and iPhone consistently
This app is failing very often and just not worth it ....moving onto a service that’s actually reliable.
