Slots
Response from developer
Hello Musa, thank you for leaving your review. We are very sorry you feel this way in regards to your winnings, we do our best to ensure our games are 3rd party tested to ensure a fun and fair experience for our players. We thank you for your understanding and wish you much better luck in future.
Terrible
Response from developer
Helo, thanks for taking some time to leave your review, we are sorry to hear your sentiment in regards to our verification process. We highlight the need to verify your account and the documents needed to do so from the moment you sign up with us. Our verification team has to ensure due dilegence in any document we verify and if there are any issues we do our best to advise what has gone wrong or what may be needed. We also have real money blocks to give you the option to not play away your funds while waiting for verification. for any info please give our team a shout on chat.
Customer service is too bad
Response from developer
Hello, Thank you for leaving feedback. We are sorry to hear about the issues with withdrawing and try our best to get your funds to you as quickly as possible. Whilst Marcus (Bot) will assist you with a speedy reply, you can ask to speak to crew member at any time if you need additional support. Please bear in mind that our Chat works like Messenger when we are busy and we’re working through the list to help all our players. In the meantime, there’s the option to place limitations onto your account via 'Safer Gambling' to ensure your funds are protected.
Garbage
Response from developer
Hello, we are sorry to hear your sentiment in regards to our casino and would love to improve your experience with us! if there is anything specific we can asssit with our support team is around 24/7 on chat and always happy to help!
Scam
Response from developer
Hi player! Thanks for your feedback and sorry to hear about the issues. As a licensed casino, we need to verify your details to give you a safe environment to play in. Of course, we understand it can be a pain but once verified you shouldn’t encounter any delays/issues. In the meantime you can place limitation options on your account located under Safer gambling while waiting to withdraw and to keep temptation away from the door. This will not prevent you from placing a withdrawal request on your account. Please contact us on Chat so we can check if there is anything that is missing, here for you 24/7.
Save your money
Response from developer
Hi Bsjbd12! Thanks for leaving a review and truly sorry to hear about your experience. We respect your opinion, and we use certified RNG software and games are fully checked and audited by an independent company. This is a requirement of our casino license and ensures the integrity of the games. Payout ratios are decided by these game providers and you will have the same theoretical chance on whichever platform you use to play. Whilst Marcus (Bot) will assist you with a speedy reply, you can ask to speak to crew member at any time if you need additional support, please type 'speak to an agent' If you are missing any game play from your deposits we will be happy to fix this for you and hope to hear from you soon.
decent casino
Response from developer
Hello and really appreciate your time leaving a review. We value your comments and will be happy to pass on your suggestions to our development team. In your Daily Picks we provide offers to receive extra game play on us and sorry to hear you have decided not to use them but of course respect your wishes. Make sure to check out your daily tournaments for prizes! We aim to bring you the best variety of games from around the globe and if you need any assistance in the future please contact us on Chat, happy to help.
Missing win
Response from developer
Hello Victorhthang, Thank you for taking time to leave a review and we do value your comments. We are sorry to hear about your experience during game play and as you have been in contact and provided the information we require our support team will be taking the next step. Hoping that our team has explained the process and we would like to clarify as we take such matters very seriously for any winnings. We collect the game and session details and open an investigation with the game provider, as all game play are kept and sorted on their servers. Once your game play is provided to our tech team we investigate for any missing winnings. If we locate missing winnings these are added directly to your casino balance and usually the process from start to finish can take around 3 working days. However as we are relying on the game provider to present us with your game play we are unable to provide a definite time frame and apologies for any inconvenience. We are sure you would want us to complete a thorough investigation and appreciate your understanding. Please note that for any updates it would be quicker to contact us on Chat and once we have any updates our support team will email you.
Horrible app
No winnings at all and all you do is constantly deposit no fun such a boring app.
Good luck on getting a bonus and when you do get it you wish you never got it. I would suggest you play elsewhere 888 casino is so much better.
Response from developer
Hello, thank you for leaving your review. We are very sorry you feel this way in regards to your winnings, we do our best to ensure our games are 3rd party tested to ensure a fun and fair experience for our players. We thank you for your understanding and wish you much better luck in future. Our support team is around 24/7 and at any time you can ask our Bot Marcus to transfer you to an agent for better support!
Not worth
Response from developer
Hi Kayryme, Thanks for leaving a review and sorry to hear you feel this way. As per our terms and conditions you agreed to before playing on our platform, if you use your Bonus Balance and your bet generates a win, the winning will be added to your bonus balance (unless the bet completes all your wagering requirements in which case, except if the bonus is non-Cashable, the entire remaining bonus balance will be transferred to your real balance). If you make a bet with both Real Money and Bonus Money, any win will be added to your bonus balance. Our bonuses are designed to extend your game play so you can enjoy your top games. Having an active bonus does not prevent you from withdrawing, however you will have to choose to cancel your entire bonus balance (this includes any winnings you accrued while bonus was active) should you wish to withdraw. If you reverse a withdrawal, bonus cancelled due to your withdrawal request will not be re-added. You may cancel your bonus at any time and we add a note stating what amounts will be removed before making your decision. If you would like more info please email us support@slotsmagic.com, happy to help.
Scam
Response from developer
Hello, thank you for taking some time to leave your review, sorry to hear you feel this way in regards to our bonus plays and policy, please be sure to check the terms and conditions before claiming any Bonus offer to avoid any misunderstandings. You can also contact our team on chat for any support or if you have any queries before you claim an offer from us.
Worse casino I've ever played
Response from developer
Hi Ally397397! Appreciate you providing feedback and truly sorry to hear about your experience. As a licensed casino, we need to verify your details to give you a safe environment to play in. Of course, we understand it can be a pain and so to make sure everything is in place for when winnings arrive we give you a heads up. When you register an account and before you can deposit, our system undergoes standard checks via the national database. From you here you are able to make deposits. If the above doesn't match then we kindly ask for documentation, however if the info provided is OK it is only when reaching a certain threshold we then request docs. We let you know when accepting our Terms and Conditions what files will be required in point 1. Just in case this is missed we add this important detail to your deposit confirmation emails. To make sure we have covered all bases we then add pop-up boxes between game play. With all the above in place this will prevent any delays when wanting to withdraw winnings. To ensure that the verification process goes smoothly we provide guidelines and links on how each document should look and what will and won't be accepted for each section. We aim to check the uploads within 12-48 hours and if your winnings are already on your account we recommend in the meantime, there’s the option to place limitations onto your account 'Safer Gambling’ whilst you’re waiting to make sure your winnings are protected. It is a shame that you decided to play your funds and to close your account. We would like to wish you all the best for the future. If you need us for anything at all welcome to email us support@slotsmagic.com, here 24/7
Review
Scam site
Response from developer
Hi Bjam87! Thank you for leaving a review and apologies if you have not received your extra game play. Our Marketing team reach out via emails to let you know about some new games and add a Daily Picks offer for you to claim and enjoy. The offers are for a limited time period so it may be that the offer had expired by the time you had contacted us and watch out for the next one arriving. We respect your opinion, and we use certified RNG software and games are fully checked and audited by an independent company. This is a requirement of our casino license and ensures the integrity of the games. Payout ratios are decided by game providers and you will have the same theoretical chance on whichever platform you use to play. You are welcome to contact us via email at support@slotsmagic.com, always happy to help.