DO NOT BUY SMANOS HUB
Issue 1: Our K2 Hub shows offline and cannot get back to work and there is no way to reset, hence our entire security system including Motion sensors, indoor and outdoor sirens, window/door detectors are going in the bin
Issue 2: Smanos system doesn’t provide trouble shoot and solution. The company doesn’t provide technical support. We tried contacting them by their default email address in China, no response whatsoever
Issue 3: Smanos states their devices can be connected up to 80m open air, ours cannot even connect within 80cm. Also there are many limitations such as signal cannot through timber floor, brick walls, even cannot pass through more than 2 layers of plasterboard stud walls!
Issue 4: we have set up 5 motion detectors and never had them all connected online together!
Summary: Smanos DIY security system is a waste of time and money, useless and unreliable, they wouldn’t make your home safer than a dummy alarm
Issue 2: Smanos system doesn’t provide trouble shoot and solution. The company doesn’t provide technical support. We tried contacting them by their default email address in China, no response whatsoever
Issue 3: Smanos states their devices can be connected up to 80m open air, ours cannot even connect within 80cm. Also there are many limitations such as signal cannot through timber floor, brick walls, even cannot pass through more than 2 layers of plasterboard stud walls!
Issue 4: we have set up 5 motion detectors and never had them all connected online together!
Summary: Smanos DIY security system is a waste of time and money, useless and unreliable, they wouldn’t make your home safer than a dummy alarm
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The accessories keep fluctuating between online and offline
Using IPhone X and latest ios, and k2 DIY set. Everything set up ok and appears online. But keep fluctuate between online and offline once unreliable.
El modo campana no funciona
Tengo la alarma K1 funcionaba bien hasta que un dia dejó de funcionar el modo campana de aviso para cuando se abrian las puertas. Por favor arreglen eso.
Smanos K2
Good system overall however the literature is a bit light on regarding all the details. The screen shots too show what is most likely an earlier app version in the online manual.
Mind you its enough to get you started but I’d personally would have liked to have seen more detail for the door/window switch. It was simple for a double door as it goes on like the pictures but not so for a typical door with jambs. I’ll be calling the service line regarding this aspect of the installation.
I especially like the fine tuning and being able to arm and disarm the K2 with my phone.
Mind you its enough to get you started but I’d personally would have liked to have seen more detail for the door/window switch. It was simple for a double door as it goes on like the pictures but not so for a typical door with jambs. I’ll be calling the service line regarding this aspect of the installation.
I especially like the fine tuning and being able to arm and disarm the K2 with my phone.
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Waste of time and money
App doesn’t work just says the alarm is offline has been a total waste of money wouldn’t recommend
Hardware not supported
It has a Not Supported list. My L020 wasn’t listed. So I downloaded and found out it’s not supported.
Pas mal sauf que..
Bonjour,l’alarme et l’application en soit sont bien,sauf que lorsque l’alarme s’enclenche,il faut relancer plusieurs fois l’application pour que celle ci veuille bien finir par s’ouvrir..impossible donc le cas echeant de prendre en flag si on passe les 2-3 premières minutes a essayer en vain de lancer l’application pour accéder aux caméras etc..
Et ce n’est pas un probleme de reseau car meme chez moi cela bug a ce niveau et j’ai 980Mbps..
Vraiment dommage..a corriger rapidement,en attendant tout juste 3 étoiles et encore car l’appli perd tout son sens de par ce bug/ralentissement..
Merci de m’avoir lu✌🏼
Et ce n’est pas un probleme de reseau car meme chez moi cela bug a ce niveau et j’ai 980Mbps..
Vraiment dommage..a corriger rapidement,en attendant tout juste 3 étoiles et encore car l’appli perd tout son sens de par ce bug/ralentissement..
Merci de m’avoir lu✌🏼
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Great support
Had a great experience with support when reported bug in software - a few messages back and forth resulted in app being promptly fixed and fully functional again.
Fix this app!
This is still not fixed, I can’t even tell if my alarm has been turned off or not - this is our security and can’t even tell if it’s off or on. FIX THIS ASAP!
Big mistake buying K2
Your recent update on iOS shows my K2 is offline, doesn’t update history, Don’t receive any notification, Can Arm and disarm with the buttons underneath the offline message.
Smanos v2.8.4 beware
Smanos K.2 smarthome showing offline after the update, restarting apps, router and uninstalling apps still no luck. I dont want to reset to factory default since I dont have this issue previous version.
So I cant check it online when i’m outside home , please fix it ASAP. This device costly but the apps is buggy as hell, get it fix now, there is a lot people who have the same issue.
So I cant check it online when i’m outside home , please fix it ASAP. This device costly but the apps is buggy as hell, get it fix now, there is a lot people who have the same issue.
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K2
K2 hub showing off line after update... camera ok ...hub is working thru smart home but showing off line on the phone app... any suggestions
System Offline can’t reconnect
Please fix ASAP this is unacceptable to have a system that is offline.
Smanos k2 no longer working since update
Shows as Offline. no way to reconnect to network through app even after reset.
Useless app as always “offline”
Nothing more to add to it , as main purpose of this app is to access it do deactivate/activate alarm system.. which is useless as it’s offline...
Mobile app always offline for past 3 months
I do love the system and the app. Very easy to use and convenient WHEN IT WORKS!!!
Please fix this bug and release a new update of the app as it looks like there are many users experiencing it!
Please fix this bug and release a new update of the app as it looks like there are many users experiencing it!
Nice app but...
Since its integrated with UFO camera its an imperative to build a version compatible with tablet screens.
In general app is responsive and easy mannered.
In general app is responsive and easy mannered.
Mobile app always off line, why!?
App user friendly and easy to use but always off line, not good at all! Please fix it ASAP
Nice app. Need update.
I have the k1 system and ufo camera. The system works perfect. The only problem until now it is the cloud service for ufo camera . Didn’t work. When i try to start my free one year plan, the system gave me a remainder message with this: “FAILD :101117”, so the process can’t continue.
Second, it will be a nice option when the k1 system armed, the ufo camera enable the motion sensor automatically, and motion sensor goes off when the system is disarmed. When i am home, i must disable the motion sensor, because the system can’t stop alert for Activity detected !!! When I left home i must remember every time to enable again the motion sensor because i need the ufo camera to be a part of all security system.
Second, it will be a nice option when the k1 system armed, the ufo camera enable the motion sensor automatically, and motion sensor goes off when the system is disarmed. When i am home, i must disable the motion sensor, because the system can’t stop alert for Activity detected !!! When I left home i must remember every time to enable again the motion sensor because i need the ufo camera to be a part of all security system.
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Worst software ever!!!!!!
Hands down the most frustrating system to set up. If they spent the same amount of time on their software and applications as they did on their design, this brand may be super successful. App keeps shutting down on setup, UFO camera doesn’t work on LTE with T-mobile, etc. Waste of money. Trash. All the customer service reps I’ve frustratedly dealt with in the past are no longer with the company and no emails have been returned. Done with this brand...move on to something else. Keep my money Smanos—learned my lesson.
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