New update has ruined a great app
New update is absolutely horrendous and is nowhere near as easy to use as the previous interface. Developers, if you are reading this please give us an option to stick with the old interface. Never regretted an app update more than this.
CCJMac0909
Customer service
Account has been restricted multiple times within a month, each time having to send off multiple documents. Just for customer support to take days to answer. Then the response every time is asking for more documents, even after sending everything requested off. Total wait time to get my account unrestricted is 14+ days. Even had an email stating if not sorted in the next 14 days I will have more restrictions placed on the account. Joke of a customer support.
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JJacob7659
New update
The new update is awful to this app. The functionality is much worse than before to find markets within an event.
Ttom124482919
New update - unuseable
If you have the App, DO NOT update.
If you don’t have the App, look for a different exchange until they sort it out, the new interface is awful to use.
If you don’t have the App, look for a different exchange until they sort it out, the new interface is awful to use.
BBrakey619
Awful app and service
Smarkets trades thousands of pounds every minute on a range of markets, making it essential for value and matched betting.
However, the experience of the user is horrific. The app was dreadful, slow, clunky, often hours of downtime at peak moments and somehow they’ve made it worse with a new update that has been forced on everyone.
If you ever have to go through compliance this will take about a month, heavily impacting your earnings. The response rate is dreadful, if you are lucky you get a reply once every three days. How is that acceptable in the age of 24/7 communication?
You also can’t speak to them by phone or live chat unless you are logged in. This is redundant if they suspend your account for any reason. Mine was simply to verify my card payment. I have thousands in there I can’t access and now lost earnings because they can simply suspend your account immediately without conversation and interaction. That is days - potentially weeks - of simply “no you can’t access your account” - with vague instruction and rationale.
If you do manage to speak to a customer service person the interaction is very poor. I have been called the incorrect name, been spoken down to, and simply dismissed.
It would not take much for a competitor to come in and oust these lot. Somehow they have a stronghold on the industry along with Betfair, but the experience in comparison is night and day.
You have to use them but wish you didn’t.
However, the experience of the user is horrific. The app was dreadful, slow, clunky, often hours of downtime at peak moments and somehow they’ve made it worse with a new update that has been forced on everyone.
If you ever have to go through compliance this will take about a month, heavily impacting your earnings. The response rate is dreadful, if you are lucky you get a reply once every three days. How is that acceptable in the age of 24/7 communication?
You also can’t speak to them by phone or live chat unless you are logged in. This is redundant if they suspend your account for any reason. Mine was simply to verify my card payment. I have thousands in there I can’t access and now lost earnings because they can simply suspend your account immediately without conversation and interaction. That is days - potentially weeks - of simply “no you can’t access your account” - with vague instruction and rationale.
If you do manage to speak to a customer service person the interaction is very poor. I have been called the incorrect name, been spoken down to, and simply dismissed.
It would not take much for a competitor to come in and oust these lot. Somehow they have a stronghold on the industry along with Betfair, but the experience in comparison is night and day.
You have to use them but wish you didn’t.
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BBen74209
