App issue
All devices disappear 2 days after being installed, there’s not option for support
Terrible
App shouldn’t be hard. They’re using a bad email system to send verification codes so you have to send a few times and at best will be in spam folder. Then booking up to phone is impossible. Directions make it seem basic enough but it never works
Smart Coop door
Il est impossible d’utiliser l’application. Je l’ai téléchargé et j’arrive toujours sur la page de connections. Il n’y a pas l’option de se créer un compte. Très déçu.
Does not work
Can not connect to door
Horrible
App is horrible! Bare bottom effort
Bad
Cannot connect too the app or the door
App stinks
This worked great for the first few months. I have not been able to access the app in months making the smart feature pretty stupid. Customer support stopped responding. Don’t waste your time money on any products linked to this app.
Love the door
I love the door. The app is a little trying but once you understand the instructions and steps it perfect.
Problem with App
I can not get the App the sent a verification code to my email. It states that it has been sent but never shows up. I even looked in the spam folder. Please fix your APP!!!!!!!!!
Can’t login
The app seems to be shut down now. The user agreement is showing “error” and when trying to login, it won’t let you actually press the button.
Not the best
Setting up is a bit clunky & the door takes ages to appear in the app once set up, leading you into believing it didn’t work.
My 2 doors both went offline whilst I was away & as such I have been unable to reconnect them remotely as they don’t appear to auto-reconnect again. I ended up having to remove them from the app & re-add them in order to get them to connect again, which means if you encounter any internet issues whilst you are away from home, then you are now unable to do anything.
I found upon returning home that the clock had changed on the unit - not sure if that is linked to the change in time zones on my phone or a weird coincidence but worth bearing in mind if, like me, I noticed my birds were out earlier than expected & then locked out if they didn’t go to roost before the door shut (if set it to a timer rather than being triggered by day light).
I have also found the battery life is rubbish on these doors so they need to be hard wired, otherwise it’ll disconnect from the app again.
I tried contacting the support email in the app about this & got no response so support appears non existent.
DSR UPDATE: Clocks changed this weekend & had led to even more issues.
The door does not update to reflect actual time as per the phone the app is running off or anything, so I tried changing the time manually.
This failed as the clock won’t accept the changes & simply reverts back seconds after i confirm the changes.
So I made the mistake of unbinding the doors, deleting the app & setting up like new & now they have changed to China time & I cannot change them back at all. I’ve spent an hour outside in the freezing cold trying to get them back onto something even remotely in the same time zone as the UK, to no avail, so have now ended up deleting everything, unplugging the doors & in the morning will try again.
This should not be this hard for a damn automatic door.
This product has such potential but is let down by a poor app & even poorer customer service.
Having spent hundreds on these items it’s disgraceful that you get no support from this company.
Not impressed at all & I won’t be recommending them to my followers on my channel after this.
FURTHER UPDATE: Today for no obvious reason the app shows no content. There’s no option to add the doors back on as it just loads to a blank screen. Like just when in thought this couldn’t get any worse.
My 2 doors both went offline whilst I was away & as such I have been unable to reconnect them remotely as they don’t appear to auto-reconnect again. I ended up having to remove them from the app & re-add them in order to get them to connect again, which means if you encounter any internet issues whilst you are away from home, then you are now unable to do anything.
I found upon returning home that the clock had changed on the unit - not sure if that is linked to the change in time zones on my phone or a weird coincidence but worth bearing in mind if, like me, I noticed my birds were out earlier than expected & then locked out if they didn’t go to roost before the door shut (if set it to a timer rather than being triggered by day light).
I have also found the battery life is rubbish on these doors so they need to be hard wired, otherwise it’ll disconnect from the app again.
I tried contacting the support email in the app about this & got no response so support appears non existent.
DSR UPDATE: Clocks changed this weekend & had led to even more issues.
The door does not update to reflect actual time as per the phone the app is running off or anything, so I tried changing the time manually.
This failed as the clock won’t accept the changes & simply reverts back seconds after i confirm the changes.
So I made the mistake of unbinding the doors, deleting the app & setting up like new & now they have changed to China time & I cannot change them back at all. I’ve spent an hour outside in the freezing cold trying to get them back onto something even remotely in the same time zone as the UK, to no avail, so have now ended up deleting everything, unplugging the doors & in the morning will try again.
This should not be this hard for a damn automatic door.
This product has such potential but is let down by a poor app & even poorer customer service.
Having spent hundreds on these items it’s disgraceful that you get no support from this company.
Not impressed at all & I won’t be recommending them to my followers on my channel after this.
FURTHER UPDATE: Today for no obvious reason the app shows no content. There’s no option to add the doors back on as it just loads to a blank screen. Like just when in thought this couldn’t get any worse.
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Not the best
Setting up is a bit clunky & the door takes ages to appear in the app once set up, leading you into believing it didn’t work.
My 2 doors both went offline whilst I was away & as such I have been unable to reconnect them remotely as they don’t appear to auto-reconnect again. I ended up having to remove them from the app & re-add them in order to get them to connect again, which means if you encounter any internet issues whilst you are away from home, then you are now unable to do anything.
I found upon returning home that the clock had changed on the unit - not sure if that is linked to the change in time zones on my phone or a weird coincidence but worth bearing in mind if, like me, I noticed my birds were out earlier than expected & then locked out if they didn’t go to roost before the door shut (if set it to a timer rather than being triggered by day light).
I have also found the battery life is rubbish on these doors so they need to be hard wired, otherwise it’ll disconnect from the app again.
I tried contacting the support email in the app about this & got no response so support appears non existent.
DSR UPDATE: Clocks changed this weekend & had led to even more issues.
The door does not update to reflect actual time as per the phone the app is running off or anything, so I tried changing the time manually.
This failed as the clock won’t accept the changes & simply reverts back seconds after i confirm the changes.
So I made the mistake of unbinding the doors, deleting the app & setting up like new & now they have changed to China time & I cannot change them back at all. I’ve spent an hour outside in the freezing cold trying to get them back onto something even remotely in the same time zone as the UK, to no avail, so have now ended up deleting everything, unplugging the doors & in the morning will try again.
This should not be this hard for a damn automatic door.
This product has such potential but is let down by a poor app & even poorer customer service.
Having spent hundreds on these items it’s disgraceful that you get no support from this company.
Not impressed at all & I won’t be recommending them to my followers on my channel after this.
My 2 doors both went offline whilst I was away & as such I have been unable to reconnect them remotely as they don’t appear to auto-reconnect again. I ended up having to remove them from the app & re-add them in order to get them to connect again, which means if you encounter any internet issues whilst you are away from home, then you are now unable to do anything.
I found upon returning home that the clock had changed on the unit - not sure if that is linked to the change in time zones on my phone or a weird coincidence but worth bearing in mind if, like me, I noticed my birds were out earlier than expected & then locked out if they didn’t go to roost before the door shut (if set it to a timer rather than being triggered by day light).
I have also found the battery life is rubbish on these doors so they need to be hard wired, otherwise it’ll disconnect from the app again.
I tried contacting the support email in the app about this & got no response so support appears non existent.
DSR UPDATE: Clocks changed this weekend & had led to even more issues.
The door does not update to reflect actual time as per the phone the app is running off or anything, so I tried changing the time manually.
This failed as the clock won’t accept the changes & simply reverts back seconds after i confirm the changes.
So I made the mistake of unbinding the doors, deleting the app & setting up like new & now they have changed to China time & I cannot change them back at all. I’ve spent an hour outside in the freezing cold trying to get them back onto something even remotely in the same time zone as the UK, to no avail, so have now ended up deleting everything, unplugging the doors & in the morning will try again.
This should not be this hard for a damn automatic door.
This product has such potential but is let down by a poor app & even poorer customer service.
Having spent hundreds on these items it’s disgraceful that you get no support from this company.
Not impressed at all & I won’t be recommending them to my followers on my channel after this.
Show more
Not the best
Setting up is a bit clunky & the door takes ages to appear in the app once set up, leading you into believing it didn’t work.
My 2 doors both went offline whilst I was away & as such I have been unable to reconnect them remotely as they don’t appear to auto-reconnect again. I ended up having to remove them from the app & re-add them in order to get them to connect again, which means if you encounter any internet issues whilst you are away from home, then you are now unable to do anything.
I found upon returning home that the clock had changed on the unit - not sure if that is linked to the change in time zones on my phone or a weird coincidence but worth bearing in mind if, like me, I noticed my birds were out earlier than expected & then locked out if they didn’t go to roost before the door shut (if set it to a timer rather than being triggered by day light).
I have also found the battery life is rubbish on these doors so they need to be hard wired, otherwise it’ll disconnect from the app again.
I tried contacting the support email in the app about this & got no response so support appears non existent.
My 2 doors both went offline whilst I was away & as such I have been unable to reconnect them remotely as they don’t appear to auto-reconnect again. I ended up having to remove them from the app & re-add them in order to get them to connect again, which means if you encounter any internet issues whilst you are away from home, then you are now unable to do anything.
I found upon returning home that the clock had changed on the unit - not sure if that is linked to the change in time zones on my phone or a weird coincidence but worth bearing in mind if, like me, I noticed my birds were out earlier than expected & then locked out if they didn’t go to roost before the door shut (if set it to a timer rather than being triggered by day light).
I have also found the battery life is rubbish on these doors so they need to be hard wired, otherwise it’ll disconnect from the app again.
I tried contacting the support email in the app about this & got no response so support appears non existent.
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Works great. Needs quality of life upgrades
All the functionality is there however we don’t have line of sight of the chicken door. Would be great to have an indicator on the app of the current status and a log
