Smart Home User Reviews

Smart Home
Smart Home
Samsung Electronics Co., Ltd.

Customer Experience

Positive experience1.9% of reviews
Neutral1.9% of reviews
Negative experience96.2% of reviews

~ Based on 263 written reviews from the US App Store.

What users say

Is Smart Home Safe?

Smart Home does not appear safe based on available data. AppsHunter Safety Score for Smart Home is 27/100.

This assessment is based on 938 user ratings, with an App Store average of 1.3/5.

Safety Analysis

6.2% of ratings point to a safe experience
2.1% of ratings suggest some concerns
91.7% of ratings point to a risky experience

~ Based on 938 App Store ratings for Smart Home.

Is Smart Home Legit?

Smart Home appears to be a legitimate app. AppsHunter Legitimacy Score for Smart Home is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

App does not work

App can’t even connect to their smart app

Should be called “Stupid Home”

After multiple Sign in it kept not being able to sign in to server. Can’t Understand way they can make good app for their products. You would think they would want positive reviews instead how all the negative that are here.

App corrupted

This app doesn't work. Always says can't connect to the server

Useless

Useless. Any more words would be a waste of your time.

WORTHLESS

Worthless

Unable to login

What kind of an app sends a verification code and says the code I entered is wrong. I’m literally looking at it.

Bad products, bad software

And their lack of response
shows just how little they care.

Stupid, stupid, stupid!!!!!!!!!!!!!!!!

HOW DARE YOU KEEP AN APP ON THE APP STORE THAT DOES ABSOLUTELY NOTHING!?! YOU GO THROUGH THE ENTIRE PROCESS, AND ONLY THEN DOES IT TELL YOU THAT YOU NO LONGER USE THIS?!? WHAT ARE YOU DOING???? I WILL NEVER BUY ANOTHER SAMSUNG APPLIANCE!!!!! YOU SHOULD BE ASHAMED OF THE IGNORANT ROLLOUT OF YOUR SO-CALLED SMART APPLIANCES. ABSOLUTE GARBAGE.
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How not to write an app

Terrible app. Can’t even work with a password manager

Doesn’t work

It like the comments say. The app doesn’t work one bit. Maybe they shouldn’t offer it if it doesn’t work with WiFi.

Outdated

I’m not sure why Samsung would advertise that you can connect your device to an app. The app is outdated and crashes or won’t load to even connect my device. I would not recommend this to anyone.

Does not work!!

Is this app still supported? Because it does not work

Rubbish app

Does not work terrible

Hangs on failed to connect to server

Doesn’t work - did Samsung stop supporting it but forgot to tell the App Store?

Should have known better

Downloaded App to monitor Washer & Dryer completions.
Sign in to app with their 2 step security verification.
Tap the Add Device to add a washer and requested to sign in with 2 step verification again. Device fails, washer does not show up.
Sign in to app again with their 2 step security verification.
Tap the Add Device to add a dryer and requested to sign in again with 2 step verification but fails… to many sign in attempts.
Samsung SmartHome app needs to be removed. Unfortunately, I had to give it one ⭐️ to post this zero ⭐️ review.

Having like issues with a 2 year old SmartThings Hub lately due to errant updates and, since most of my devices are Lutron Caseta, I purchased a Lutron hub and in the process of swapping out the remaining non-Lutron compatible smart devices to eliminate the SmartThings Hub. Over the last month of operation, the Lutron Hub has been very stable with lightning fast responses.
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App is total garbage

Never works, constantly have to log in over and over and over again. Crashes, never connects. Samsung obviously doesn’t care to fix all the issues.

Does not work at all

It keeps having connection issues to the samsung servers
The washing AP is active as per the instructions but the app continuously just look for it and never comes back. The app just show a cycling blue circle that never ends.

Wow did samsung just put a feature on it spec sheet so they can sell more but don’t provide the actual feature.

All bad, I’m never buying Samsung products again
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Never Samsung again

This app is the proof of Samsungs failure. Imagine you’ve created something like this. You as Samsung should go personally to every customer and beg for forgiveness. Shame on you. I’m buying only American Products from now on.

Does not work

I can’t add my washer or dryer. Updated them to the latest firmware, but no change. Tell the app to not use two-factor after logging in and the setting is ignored.

When you get to the authenticate device by enabling Smart Control, it just spins (even past the minute you have to do so).

Can’t connect to server…
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Doesn’t work

An app from the dinosaur age. Does not connect/sync/stay signed in. Smart?