Very Bad
Gets disconnected if not used by itself ,takes way longer to connect,very slow,needs regular updates,I had to replace few of them within months as it doesn’t get connected
Even with all these negative reviews they still haven’t done any better absolute garbage
Even with all these negative reviews they still haven’t done any better absolute garbage
Getting better
CBA banking is very slick. The Smartmini card reader, generally speaking, works very well. The PoS experience is very good. I’ve found out that by inserting the card, Cheque, Savings or Credit can be selected as opposed to the tap option which is just Credit. However, where is the history of all transactions? Maybe not all transactions but certainly the last week or so. Only transactions for the current day are shown. I would like to go back at least over the last month. Connection is now much better than before since I upgraded to the new USB-C Smart mini. Much better than old micro-USB version.
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Smart mini needs an update.
Smart Mini is a pretty useful tool but definitely could do with an upgrade to include a small screen and a keypad for customers to use to enter their PIN.
Customers hate entering their PIN on my mobile, and I don’t like having to hand over my phone for the same.
Customers hate entering their PIN on my mobile, and I don’t like having to hand over my phone for the same.
So much potential
The app has so much potential - but basic features lacking.
E.g. Set ‘default’ price. At an event where every single person needs to pay $10, there should be an easy way to have $10 as the default amount rather than having to manually enter the price for every single transaction.
E.g. Set ‘default’ price. At an event where every single person needs to pay $10, there should be an easy way to have $10 as the default amount rather than having to manually enter the price for every single transaction.
Disappointing
I got the Smart Mini specifically to use at markets etc for my art business. It was really embarrassing when it failed and immediately logged me out during the process of taking a payment from my first customer. Not happy with it at all.
very disappointed
I started using the Smart Mini because it has a lower surcharge compared to other readers. However, every morning, I encounter payment errors, which forces me to apologize to my clients when their payments don't go through. The reader either logs me out or fails to pair with my device. This is my second reader, as I had to replace the first one. I am very disappointed and will be switching back to a reader from another company.
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Faulty/error/no customer service
The app has not been working for a while know, meanwhile I can not use to receive payment for my business.
I have been sent 3 new smart mini terminals and still not connecting ERROR The app has encountered an error Please try restarting the app or Contact for assistance if this problem persists.(520). Going to SQUARE…
I have been sent 3 new smart mini terminals and still not connecting ERROR The app has encountered an error Please try restarting the app or Contact for assistance if this problem persists.(520). Going to SQUARE…
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Don’t use this
I’ve had issue after issue with this, I even went out and got a new phone because the customer service representative at the bank told me that my other phone was too old to connect to it!!
After getting my new phone IT STILL DOESNT do what it’s supposed to do!!!! If your planning on using a device for the convenience due to various locations….find another provider or just get people to do a bank transfer….this is going back to the bank and I’m getting a refund!!!!
After getting my new phone IT STILL DOESNT do what it’s supposed to do!!!! If your planning on using a device for the convenience due to various locations….find another provider or just get people to do a bank transfer….this is going back to the bank and I’m getting a refund!!!!
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worst app ever
I bought this for a market and I can’t even get past the activation codes to connect my reader and start using it !! It just says “session expired” and the customer support said that it’s a bug and there’s nothing they can do. Wish I had checked the reviews earlier. Literally the most appauling experience from commbank, the customer service was nice however the app efficiency and accessibility is non existent. Don’t bother with this I WOULD GIVE 0/5 RATING IF I COULD
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Absolute garbage
Waited three months to get it. Finally get the device, two days or unable to set it up due to a error.
People on phone speak to you like you’re doing it wrong yet it’s the device and app issue.
Will be going to square and honestly probably taking my business banking away from comm bank too
People on phone speak to you like you’re doing it wrong yet it’s the device and app issue.
Will be going to square and honestly probably taking my business banking away from comm bank too
Full of glitches
As previous users mentioned, the app log’s itself out during payments. Customers get charged double or payments disappear. There’s zero battery life on the reader, so I have it always on charge. I have my square reader as backup, which is more expensive but obviously you get what you pay for.
The worst app I’ve ever used
Can you imagine going to a market, taking payments and selling your products all day.. just to find out that payments haven’t even been processed and customers not charged?
This is the worst app I’ve honestly ever used in my lifetime. It doesn’t work whatsoever.
Constantly logs you out everytime you attempt to take a payment and when you CAN login without getting a constant error, you’ll find it hasn’t even taken the payment despite the card being tapped or inserted and processing the payment.
This app is an absolute appalling addition to be advertised by Commbank and should NOT be allowed to continue to be advertised as a merchant payment option, as it’s an unreliable device due to its app.
I assume based on the reviews this won’t change ANYTIME soon— and that they don’t care. So i’ll be closing my business account and chucking this piece of junk in the bin where it belongs and go back to my Square Reader.
This is the worst app I’ve honestly ever used in my lifetime. It doesn’t work whatsoever.
Constantly logs you out everytime you attempt to take a payment and when you CAN login without getting a constant error, you’ll find it hasn’t even taken the payment despite the card being tapped or inserted and processing the payment.
This app is an absolute appalling addition to be advertised by Commbank and should NOT be allowed to continue to be advertised as a merchant payment option, as it’s an unreliable device due to its app.
I assume based on the reviews this won’t change ANYTIME soon— and that they don’t care. So i’ll be closing my business account and chucking this piece of junk in the bin where it belongs and go back to my Square Reader.
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Unreliable.
The app always randomly logs me out, out of no where. Sometimes it just decides to not work and will not connect. It always take ages to connect. Always disconnects itself. I had it replaced and it’s still doing the same thing. Very unreliable app and product unfortunately. It’s not a one off thing. It’s most days. There has been multiple times where it says error, declines, asks clients to insert or try again, and double charges them! I also wish the transaction history was more clear and easy to use. I didn’t even realise I double charged someone until that night when I got the notification, and to make it way more embarrassing I also asked her to transfer me the money because it didn’t go through. So I almost triple charged a client!
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Not so smart
Unfortunately the app has been unable to be opened due to “the app has encountered an error, please try restarting the app”….
It’s been saying that for 2 days now and Comm Bank support have no idea why.
It times out, so you have to continuously keep re-logging in also.
When the app actually opens, it’s good to do the bare minimum… for more advanced requirements, stick to the square.
It’s been saying that for 2 days now and Comm Bank support have no idea why.
It times out, so you have to continuously keep re-logging in also.
When the app actually opens, it’s good to do the bare minimum… for more advanced requirements, stick to the square.
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Smart Mini
There are many things still to be improved, you need 2 different apps to check transactions, and it doesn't accept all types of cards. If you turn off and turn on the device, you will need to connect the app to the terminal again because it does not automatically recognize it.
Not worth the saving in transaction fee’s to switch unfortunately
Poor battery, app, timeouts, and now I have discovered that 3 transactions have been reversed?. Im assuming this is because a customer whose transaction was pending did not land as they had insufficient funds? On hold about $100 worth of 'reversed' transactions. You need to view reports on a separate browser and to get a sales report for a historical day, you need to download a csv report and use functions in excel to give the total sales ................................... oh dear me.. they needed to hold back on the release of this service offering as it has let down the brand quite embarrassingly
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This app crashed all day and lost me many sales.
I really couldn’t recommend it to anyone after the terrible experience I had today. I saw bad reviews from a while back and thought they must have fixed the bugs, but no.
So shocking , never using this or the smart mini again
So shocking , never using this or the smart mini again
Not So Smart
It’s clear CommBank are trying to compete with the Square Reader, however the Smart Mini app is so barebones it only allows you to manually enter the amount to be charged. You would think they would at least allow you to save a list of items/prices in the app for quick check outs and so there is some detail on the receipt. Did CommBank even check out the offering from the competition when creating this to get an idea of what customers expect? Embarrassing
I only just received my Smart Mini terminal, but until it’s improved I will stick with my Square reader for now.
I only just received my Smart Mini terminal, but until it’s improved I will stick with my Square reader for now.
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It’s not great.
The app hasn’t worked for 3 days now and it’s often glitchy. I also hate that I can’t check transaction history or create reports like on the square. I go back to my square sometimes. Please make this app better!
Lack of payment history shown
As mentioned by others its annoying that the app only shows the last days transactions and then they disappear. No way of seeing history of all transactions. I’m starting to prefer my square terminal and may revert back to it for the lack of payment history this commbank smart mini has.