Rubbish
Rubbish
Never updated
This app cannot connect to the device
Broken
Can’t even use the app and reader at the moment since they changed the way it logs in. Was simple camera to barcode detection which had problems across different devices and now it won’t even log me in thanks for the headache
Bluetooth issues
Hard to connect to Bluetooth
Very Bad
Gets disconnected if not used by itself ,takes way longer to connect,very slow,needs regular updates,I had to replace few of them within months as it doesn’t get connected
Even with all these negative reviews they still haven’t done any better absolute garbage
Even with all these negative reviews they still haven’t done any better absolute garbage
Getting better
CBA banking is very slick. The Smartmini card reader, generally speaking, works very well. The PoS experience is very good. I’ve found out that by inserting the card, Cheque, Savings or Credit can be selected as opposed to the tap option which is just Credit. However, where is the history of all transactions? Maybe not all transactions but certainly the last week or so. Only transactions for the current day are shown. I would like to go back at least over the last month. Connection is now much better than before since I upgraded to the new USB-C Smart mini. Much better than old micro-USB version.
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No Ideal
Randomly logged out couldn’t get back in and lost sales☹️
Unreliable
Comes up saying error won’t even let me into the app anymore. Always use to log me out randomly too.
Terrible app
Session expires while trying to login. This is after waiting 2 hours for it to charge to try and connect to the phone.
Smart mini needs an update.
Smart Mini is a pretty useful tool but definitely could do with an upgrade to include a small screen and a keypad for customers to use to enter their PIN.
Customers hate entering their PIN on my mobile, and I don’t like having to hand over my phone for the same.
Customers hate entering their PIN on my mobile, and I don’t like having to hand over my phone for the same.
So much potential
The app has so much potential - but basic features lacking.
E.g. Set ‘default’ price. At an event where every single person needs to pay $10, there should be an easy way to have $10 as the default amount rather than having to manually enter the price for every single transaction.
E.g. Set ‘default’ price. At an event where every single person needs to pay $10, there should be an easy way to have $10 as the default amount rather than having to manually enter the price for every single transaction.
App is not stable
App works on older model iPhone. Newer model getting error 2002 session expired, can’t get sms activation code, can’t log in.
Worst app and sign up process
Been on phone support twice - haven’t had success to be able to log in to web browser mini hub address. RIDICULOUS
Apparently I don’t have to even though I have emails asking me to.
AMEX reached out for me to do a dummy transaction to test their cards on the hub.
IT ISNT POSSIBLE TO DO A MANUAL TRANSACTION.
Next level of stupid right there.
PASSWORDS and all the usual things just not working. PINS not sending Can’t manually add a payment with card details.
Have to call up for simple account management stuff in 2024
Apparently I don’t have to even though I have emails asking me to.
AMEX reached out for me to do a dummy transaction to test their cards on the hub.
IT ISNT POSSIBLE TO DO A MANUAL TRANSACTION.
Next level of stupid right there.
PASSWORDS and all the usual things just not working. PINS not sending Can’t manually add a payment with card details.
Have to call up for simple account management stuff in 2024
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Disappointing
I got the Smart Mini specifically to use at markets etc for my art business. It was really embarrassing when it failed and immediately logged me out during the process of taking a payment from my first customer. Not happy with it at all.
very disappointed
I started using the Smart Mini because it has a lower surcharge compared to other readers. However, every morning, I encounter payment errors, which forces me to apologize to my clients when their payments don't go through. The reader either logs me out or fails to pair with my device. This is my second reader, as I had to replace the first one. I am very disappointed and will be switching back to a reader from another company.
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Faulty/error/no customer service
The app has not been working for a while know, meanwhile I can not use to receive payment for my business.
I have been sent 3 new smart mini terminals and still not connecting ERROR The app has encountered an error Please try restarting the app or Contact for assistance if this problem persists.(520). Going to SQUARE…
I have been sent 3 new smart mini terminals and still not connecting ERROR The app has encountered an error Please try restarting the app or Contact for assistance if this problem persists.(520). Going to SQUARE…
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Don’t use this
I’ve had issue after issue with this, I even went out and got a new phone because the customer service representative at the bank told me that my other phone was too old to connect to it!!
After getting my new phone IT STILL DOESNT do what it’s supposed to do!!!! If your planning on using a device for the convenience due to various locations….find another provider or just get people to do a bank transfer….this is going back to the bank and I’m getting a refund!!!!
After getting my new phone IT STILL DOESNT do what it’s supposed to do!!!! If your planning on using a device for the convenience due to various locations….find another provider or just get people to do a bank transfer….this is going back to the bank and I’m getting a refund!!!!
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Waste of time
Smart mini received, can’t login in to the app it says session expired, spoke with support they couldn’t help and said it was an ongoing issue. I can’t believe CBA even rolled this out and actually promote it, wouldn’t even expect this from a startup company, very embarrassing will take business elsewhere.
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Waste of time
Don’t even bother.
The smart mini reader is free because it isn’t worth anything.
The smart mini reader is free because it isn’t worth anything.
Never connects
Always shows expired session error. I never got it working. Called support, all they had to tell
Me is to del app, restart phone, re install it and try again? I mean like seriously. You are a bank earning billions in profit that’s the best you can do?
Me is to del app, restart phone, re install it and try again? I mean like seriously. You are a bank earning billions in profit that’s the best you can do?