Smart Partner User Reviews

Customer Experience

Positive experience0.0% of reviews
Neutral11.8% of reviews
Negative experience88.2% of reviews

~ Based on 17 written reviews from the US App Store.

Is Smart Partner Safe?

Not enough ratings yet to assess Smart Partner.

Is Smart Partner Legit?

Smart Partner is no longer available in the App Store. AppsHunter Legitimacy Score for Smart Partner is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

Not even remotely fit for purpose

App is mainly in Chinese. Can’t change settings on heater controller remotely! Disconnects from controller ever 10 seconds. It have been in a firmware upgrade loop for the last year. Utterly terrible product.

Device offline

Rubbish hasn’t worked now for 6 months and have a cheek to say they have updated the app with bug fixes…….biggest bug is it doesn’t work!!

Does not work

Tried so many times to get it’s connected

Not good

Won’t connect to Wi-fi!!!

App

The app is terrible no information how to program the device it looks as though the supplier has a new smart WiFi thermostat which connects to google home which is a bit late now

Looks going bad

I see only negatives on here what’s going on with your business ,when i bought first product is been best on here not is not working anything not acceptable ???

Can only link one device

Instructions show you how to connect an initial device when setting up the app but cannot seem to get a second device added and instructions are vague and often in Chinese. Could do better!!

Unable to connect to hub

Managed to get it connected and worked out limited control. However today I cannot connect to device and or network. Waste of money going for the WiFi thermostat

Can this work with Amazon Alexa?

Couldn’t get this app to work with Alexa

Very disappointing app

The app is half in Chinese and half in English so very difficult to use. It let’s you set up one on and one off time. So you can have the underfloor heating warm in the morning or the evening, not both. Plus the dates on the timer are Chinese, so impossible to know which day your setting the timer for
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App doesn’t work

When I try to connect to my new underfloor heating controller, I just get a message saying “can’t get WiFi name. Ensure WiFi connected and allow app’s location permissions”

Not the best

As previously stated some of it is in Chinese but luckily just the days which I managed to figure out. Can only work out how to set timers for one time of day and it keeps defaulting to Chinese time so my clock is 8 hours ahead. Not great for setting timers. Also when I set the limit to 30 deg my husband had to switch it off as when he went into the room the floor was to hot to walk on as it had gone to 40!
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Cannot connect to WiFi

Keep getting the same message “Can’t get WiFi name - Ensure WiFi connected and allow app’s location permissions”. No option to manually add devices. Very poor app

Won’t connect to WiFi

There is no app support in English. The app is not connecting to the WiFi router therefore cannot add my underfloor heating device. I’m praying someone is monitoring reviews and can contact me but I’m not holding my breath

Was working but has now stopped

Can’t open app anymore, says it can’t find host server.
Also when app did work it wouldn’t set correct time on thermostat, 6 hours ahead !!

Will this work with google home?

It works as a switch and you can change and increase the temperature on the thermostat. But it would be 5 stars if you could connect it to google home.

I hope you can read Chinese

It seems to work OK, and fortunately my wife reads Chinese but I am pretty disappointed I am having to guess at the text.