Very poor
Doesn’t update balance, only once a week, or if you top up. No way to check balance mid week without paying £20!!!!!!!
Reasonable prices, but updates are an issue.
Reasonable prices, but balance doesn’t update frequently enough. This resulted in us losing power and over £100 worth of food.
Top up
So easy to use - on meter within minutes 👍👍
What’s the point!
Why have an app that doesn’t give correct information?
Terrible
Dosent save your card properly and then messes up when you try to top up. Useless app
Prepay
Very easy to set up and use. And money instantly on account.
Rubbish!!
Keeps declining cards even though they have sufficient funds! No notifications to tell us it’s low on electricity either just rubbish and pointless app if you ask me
Not the best
App takes days to update amount on meter not midnight every night as suggested, was a pain in the arse to set up.. funny it’s very easy to pay with tho… if I had a choice I wouldn’t use or recomend to anyone! Really dislike it
Great service
So quick so easy
Bad
Slow, clunky, doesn’t save card info, current balance is always a week off.
Top up
This works very well for me, especially now it seems to be updated more often
Outdated limited capabilities
It’s named SMART but it is way far from being SMART as no any warning that it is running low or live update about the credit. It needs to be updated very quickly.
Rubbish app
Cannot find my address, cannot store bank card, out dated and useless app.
Brian
Excellent service could do with a reminder by text when it is below a £1.00
Long winded payment system
Great app but since the update you now have to type in your address and post code as well as the PIN number on the back of the registered card🤷♀️
Terrible
Over priced and the text messages at 2am4am6am is uncalled for can’t wait to move
Lea mills
So easy
Pre pay meter
Excellent
I remember when you installed these on all our sites
Thank you
Regards Tony
I remember when you installed these on all our sites
Thank you
Regards Tony
Paul
So easy to use
Top up
This way of topping up is so convenient and easy. But would be better if it updated more than once a week ( that’s if you are lucky)