SMART Service Desk
NextGen Service Automation
About
This mobile application provides a comprehensive suite for IT Service Management (ITSM), supporting the full lifecycle of incident, request, problem, change, and release management. It also includes a Configuration Management Database (CMDB), knowledge management, and user surveys for streamlined IT operations.
What's New in SMART Service Desk
2.0.20
February 6, 2025
Few default values are updated.
Developer apps
FAQ
What IT management functions does SMART Service Desk support?
SMART Service Desk supports the full lifecycle of Incident Management, Request Fulfillment Management, Problem Management, Change Management, and Release Management. It also includes a Configuration Management Database (CMDB) and Knowledge Management.
Is SMART Service Desk available on multiple platforms?
Yes, SMART Service Desk is available for iPhone, iPad, and iPod devices. The enterprise solution is also offered via On-Cloud and/or On-Premise configurations.
How frequently is SMART Service Desk updated?
The latest version, 2.0.20, was last updated on February 6, 2025. This indicates a commitment to regular updates and improvements for the application.
What is the age rating for SMART Service Desk?
SMART Service Desk has an age rating of 4+, making it suitable for a wide range of users. This rating suggests no mature content is present in the application.
Does SMART Service Desk offer real-time data visualization?
Yes, the app features Real-time Dynamic Dashboards with Drill-Through capability, allowing users to monitor and analyze IT service data effectively.
Is SMART Service Desk aligned with ITIL best practices?
Yes, SMART Service Desk is developed in alignment with the ITIL best practice framework to manage the entire service life-cycle effectively.
What is the user sentiment for SMART Service Desk based on ratings?
SMART Service Desk has received a perfect rating of 5.0 stars from its available ratings, indicating a very positive user experience and satisfaction with its functionality.
Does SMART Service Desk have ads?
No, SMART Service Desk does not contain advertisements. The application is free to use without any ad interruptions.
